Manager Sales

MARY E. BEGICH

***** ********* ***** ****: 714-***-****

La Mirada, CA 90638 ********@***.*** Cell: 714-***-****

MANAGER

An executive with outstanding corporate experience to lead and contribute to the development and

growth of a company’s business performance. Proven background at assessing corporate needs.

Planning for the future, and providing critical and on-going input towards organizational growth. Strong

motivator, with excellent analytical and evaluation skills, and quick to absorb, adapt and act upon new

concepts, strategies and business ideas. A thorough, well-organized planner and dependable problem

solver who is resourceful and communicates effectively in cross-cultural, cross-functional environments.

KEY BUSINESS EXPERIENCE

Cash Management Customer Relations Sales Administration

Budgets/Reports Branch Openings Sales Promotion

Forecasting/Planning Work Schedule Control Direct Sales Management

Audits Security Market Research

Investment/Insurance Public Relations Training & Development

CAREER HIGHLIGHTS

Operations passed internal audit with a 92% and Sales became #1 in the association within 6 months.

Motivated branch employees to work together and our sales and customer service raised to an

outstanding level.

Over a two-year period the branch increased deposits from $45 million to $93 million.

Created a program that evaluated employees.

Promoted to Director of the School after one month of employment.

Managed a $200 million branch.

Trained all employees on proper behavior in professional environment.

Developed the New Hire and Loan Training Programs.

EDUCATION

BS, Business Management University of Phoenix - Southern California Campus, La Mirada

Graduated April 2004

Notary Public State of California

Fish Philosophy Retreat, World Savings Bank

Advanced Leadership Development program

Great Managers Series, First Entertainment Credit Union

MARY E. BEGICH PAGE 2

EMPLOYMENT/BACKGROUND

AVP Manager/Branches

FIRST ENTERTAINMENT CREDIT UNION-Hollywood, CA 2004-2008

Today the credit union manages more than $500 million in assets and serves approximately 55,000

members. There are nine branches in the Los Angeles area.

Responsible for branch growth through sales, new memberships, and loans. Direct, coordinate and lead

the FSR and Operations Supervisors of the branch, resulting in efficient and effective operation of the

branch. Manage effective staff functions, including hiring, coaching, training, counseling and

termination. Ensure policies, procedures and guidelines are performed within the scope of

responsibilities and accountabilities. Additional responsibilities include creating and conducting training

programs and policies within the organization. Programs created were the New Hire Training Program,

FSR Training Program, and Development Programs for various positions. Currently heading up a

special programs group to re-evaluate all training programs to ensure relevance and compliance.

Communicate with consumer loan applicants to elicit information via telephone, fax, email, or in person.

Discuss products and services to help members determine the best loan for their purpose. Answer

questions from members regarding loan eligibility and lending criteria. Handle members’ concerns

regarding servicing of their loans. Cross-sell all products and services.

Financial Representative

ATLAS SECURITIES, INC. - Villa Park, CA 2002 – 2004

Sells insurance and administer and distribute the company’s proprietary Atlas mutual funds.

Responsible for selling non-FDIC products to Bank Customers, Annuities, and Mutual Funds. Trained

and developed branch employees in the products for cross sell purposes.

Dual Branch Manager / Expanded Authority

Branch Manager

Manager Trainee / Assistant Branch Manager

WORLD SAVINGS BANK - Villa Park, CA 1996 - 2004

The second-largest US thrift offering traditional deposit and loan products through 275 bank branches

scattered across a dozen states and originates residential mortgages and other loans from additional

200 offices nationwide.

Managed various branches while performing Atlas duties and operating a cash drawer and opening new

accounts. Supervised up to 12 direct report and 2 indirect report employees. Operational control through

audits, training and review of procedures. Human Resource management through meeting, coaching,

training, counseling, promoting, sourcing, interviewing, and terminating employees, Customer Service

control through adhering to company standards, training and empowering employees. Responsible for

the development of Sales Plan, Sales Goals, and Sales Recognition for the branch, while staying within a

labor and recognition budget. Coached, counseled, motivated, trained and wrote performance reviews

Lead and train employees on internal operational audits. Branch performed in the top 30% of 275

branches in sales and operations.

MARY E. BEGICH PAGE 3

EMPLOYMENT/BACKGROUND – Continued

Director / Instructor

UNITED MORTGAGE & TELLER SCHOOL - Santa Monica, CA 1994 - 1996

Managed the office for instructing students on the basics of being a bank teller and a loan officer. Hired,

trained and scheduled instructors, assist sales office and trained classes. Responsible for accurate

records of monies going through office and job placement assistance.

Supervisor / Senior Vault Teller

Merchant Teller

Drive-up Teller

SECURITY PACIFIC NATIONAL BANK - Los Angeles, CA 1984 – 1994

Supervised Teller Line, assisted consumer and merchant customers, managed a cash drawer and the

Vault. Balance the ATM, Load cash and verify deposits. Made schedules for teller line, assisted in their

development, and reporting of all concerns to Operations Manager. Completed reports and promoted

new account activity.

PROFESSIONAL ATTRIBUTES

Lead by Example

Intuitive decision-maker

Direct Meetings Skillfully

Turned Around Marginal Operations

Work Well With People

Hard Working Achiever

Easily Win People’s Confidence

Pay Attention To Detail

Build Teams Who Function In My Absence, Trained and developed branch employ ees, Dual Branch Manager / Expanded Authority, Manager Trainee, Assistan t Branch Manager, Operational contro l throug h audits, training and review of procedures., Hum an Resource management, Coaching, Train ing, Counseling, Romotin g, Sourcing, Interviewin g, terminating employ ees, Customer Service control, adhering to company standards, training and empowering employ ees, development of Sales Plan, Sales Goals, Sales Recognition, Coached, counseled motivated, trained and wrote performance reviews, Lead and train employees on internal operational audits, Hired, trained and scheduled in structors, assist sales office and trained classes, accurate records of monies going throug h office and job placement assistance., Supervised Teller Li ne, assisted con sumer and merchant customers, managed a cash drawer and the Vault., Balance the ATM, Load cash an d verify deposits, Made schedules for teller line, Completed reports, promoted new account activity ., Lead by Example, Intuitive decision-maker, Direct Meetin gs Skillfully, Turned Around Marginal Operations, Wor k Well With People, Hard Working Achiever, Easily Win People ’s Confidence, Pay Attention To Detail, Build Teams Who

Functio n

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