Customer Service Accounts Payable

Kristin Casey

* ****** ****** ***# ****

Lawrence, MA 01840

Phone: 617-***-****

Email:

************@*****.***

Kristin Casey

Experience: Client Service Manager

September – March PayChoice Payroll (PAI)

• Contacts and assists clients in process of obtaining information for payroll production and tax related

issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer

service.

• Responsible for the packaging and distribution of payrolls as needed. Accountable and responsible for

all aspects of quality service for clients, provide excellent customer service support, resolve client

issues and aim to retain client satisfaction.

Payroll Coordinator

June – June Core Medical Group Salem, NH (Temporary Assignment)

• Data base administration, timesheet reconciliation, and auditing payroll 1000+ employees’ weekly.

• Implemented and maintained company policies new and existing.

• Generate reports for budget, staffing, and compensation analysis.

Payroll Coordinator

March – April Gemini Industries Billerica, MA (Temporary Assignment)

• Processed biweekly ADP payroll 200+ employees’.

• Implemented and maintained company policies new and existing.

• Accounts Payable & Accounts Receivables.

February 2008 – March 2008 Hospice of the North Shore, Danvers, MA (Temporary Assignment)

Payroll Coordinator

• Data base administration, timesheet reconciliation, and auditing payroll 350+ employees’ biweekly.

• Report and analyze all payroll related information for the Finance department.

• Control filing of State and Federal Tax Reports as Non-for Profit.

November 2007- February 2008 MIHCS Lawrence, MA (Temporary Assignment)

Payroll Coordinator

• Processed weekly ADP payroll 350+ employees’.

• Implemented and maintained company policies new and existing.

• Accounts Payable & Accounts Receivables.

March 2000 – July 2007 ADP Waltham, MA

Senior Implementation Specialist

• Converted/installed ES payroll and HR systems to assigned new clients and/or converts/installs additional

features or products to existing clients. Coordinated training of client personnel on ADP products to ensure

effective and proper product use, and provided follow-up with clients to ensure satisfaction and retention.

Provided technical support and training for less experienced IS's and Sales Interns regarding product

features and installation. Consistently achieved the highest scores for incoming/outgoing call volume and

client satisfaction/retention.

Education: Quincy College

Major: Communications 1994

Technical Skills: ADP PC/NET, ADP EasyPay, ADP Autopay I, Autopay II, ADP PC Payroll for Windows, HR Profile,

E-Time and Reportsmith. Microsoft Word, Excel, and Outlook Express

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