Project Management

N IRLAY G ANDHI, PMP

* ***** ********* ****: 732-***-****

Kendall Park, NJ 08824 ***********@*******.*** Cell: 908-***-****

SENIOR PROGRAM / PROJECT / PROCESS / RELEASE MANAGER

Talented and accomplished Leader and Manager with proven ability to oversee mission-critical programs

and projects. Adept at planning and leading infrastructure, shared architecture, and service oriented

architecture (SOA) implementations, quality initiatives, application, system, and product development

activities. Expertise in change management, problem resolution, performance management, and

department operations. Proven ability to reduce costs and enhance quality. PMI Project Management

Professional, able to lead complete project life cycles and software development life cycles (Agile,

SCRUM, RUP, XP, Waterfall, CMMI, ITIL, and other processes). Comprehensive skills in CRM, process

re-engineering, financial analysis, risk management, and more. Strong communication, presentation,

collaboration, and influencing skills. Ability to exercise good judgment in fast-moving environment.

IT Operations • Program / Project Management • Business and System Analysis

Team Building/Leadership • Process Improvement • Relationship Development • Strategic Planning

Technology Planning • Quality Management • Vendor Relations and Management

Market Research • Business Continuity and Disaster Recovery • Budget Forecasting • Cost Control

Risk Management • P&L • Negotiations

PROFESSIONAL EXPERIENCE

PJM INTERCONNECTION, Norristown, PA 8/2007– 4/2009

PROGRAM / PROJECT / PROCESS MANAGEMENT CONSULTANT

Hired as a PMO - Management Consultant to provide tactical, structured, and process driven directions.

Led a highly visible program of complex energy (power transmission and distribution) projects such as

Infrastructure, SOA (Service Oriented Architecture), Shared Architecture, and innovative Generation

Control Application solutions from inception through closing.

Incorporated PMO standards and best practices. Assisted in ensuring the use of defined project

management methods across the organization.

Spearheaded increased awareness for PMO and improved quality processes across both internal

and external organizations by educating the value and importance of the PMO and quality process.

Managed $14.5MM business continuity and resiliency program balancing Scope, Schedule, Cost,

Resource, and Quality.

Directed, managed, and mentored project coordinators, team leads, and cross-functional teams

(26 persons). Managed vendors such as Siemens, AREVA, and SAIC.

Key and successful collaborator in negotiating scope, schedule, budget. Acted as liaison among

vendors, stakeholders, leadership team, and executive committee to achieve corporate goals.

Worked with PJM procurement, vendor management, project sponsors, stakeholders, and

technical staff to ensure contract delivery for program level SOW and agreement with outside

vendors. Practical knowledge in RFI, RFP, and contractual processes.

Acted as a principal point of escalation for risks and issues related to the program. Demonstrated

ability to resolve critical issues within constraints of schedule, cost, and functionality. Known for

achieving a balanced and successful solution.

Highly experienced in creating, monitoring, maintaining project plans complying with the relevant

PM standards and reporting requirements. Proficient in using MS Project and practical knowledge

of scheduling concepts such as critical path, float, earned value management (EVM), CV, and SV.

Demonstrated expertise creating and maintaining project plan, WBS, schedule, status reports, risk,

issue and communication plans. Expert in forecasting, budget tracking, and managing projects

variances by taking corrective action in a timely manner.

Managed and performed financials analysis using SAP and MSP tools, generated detailed and

summarized financial executive reports. Prepared weekly and bi-weekly program status reports.

Experience with score card and dashboard reporting.

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COMPUTER DESIGN & INTEGRATION, Teterboro, NJ 6/2007– 8/2007

SENIOR PROGRAM / PROJECT MANAGEMENT CONSULTANT

Held a short-term role at CDI, a leader in infrastructure services, to mange complex projects to provide

clients comprehensive and innovative solutions and services in business continuance, backup and

recovery (data protection, management, and migration), server and storage implementation, enterprise

management, networking, security, and virtualization.

Oversaw critical projects from inception through closing. Applied formal project management

practice and methodology. Defined and developed project schedule, success and acceptance

criteria, communication and risk management plan.

Achieved highest customer satisfaction by measuring customer expectations against quantifiable

and relevant success metrics during project progression.

Managed projects for HP, Jet Blue, and NY Life Insurance. Partnered with Cisco, EMC, and Sun.

GSI COMMERCE SOLUTIONS, King of Prussia, NJ 4/2006– 5/2007

SENIOR LEAD PROJECT MANAGER / BUSINESS ANALYST

Led complex e-commerce (web-centric), multi channel and financial solutions projects simultaneously

across several business and technology areas. Oversaw complete project life cycles, managed local and

global resources, schedule, and budget. Monitored and measured performance and quality.

Recommended viable options to improve cost, quality, and risk. Interfaced with external business partners,

business analysts, software development teams, and cross-functional groups.

Increased profitability and on-time delivery, while minimizing project ‘creep,’ by reviewing change

requests and preventing unapproved requirement modifications.

Improved team motivation in highly deadline-driven, unstructured environment.

Implemented process (ITIL) improvements and better risk mitigation functions.

Consistently delivered projects on time and within assigned budgets.

Managed projects up to $1.5 MM for clients such as NFL, Elizabeth Arden, and Dockers.

NATIONAL DIGITAL MEDICAL ARCHIVE, INC., Berwyn, PA 8/2005– 3/2006

VICE PRESIDENT - PRODUCT & PROJECT MANAGEMENT

Directed clinical intelligence, performance management, and web services product development and

quality assurance. Directed project management and service delivery for custom healthcare infrastructures

and managed services. Product/service areas included disaster recovery/business continuity,

infrastructure, market research, electronic healthcare information systems, and systems integrations.

Oversaw daily operations, coordinated software release rollouts, led complete project/product life cycles,

and prepared proposals/RFP responses. Managed testing process from scenario creation through to

acceptance testing.

Formulated company’s overall project plan and milestones.

Increased performance capability by implementing new processes.

Improved efficiency by developing business requirements and design specifications.

Supervised change management initiatives to constantly enhance programs.

Enhanced project management by introducing PM and SDLC methodologies.

Ensured compliance of systems with all HIPAA, DICOM, and HL7 standards.

Carried out commercial and web-based product development and remediation.

Rapidly promoted to Vice President based on leadership qualities and performance.

Achieved improvements in productivity, customer service, quality, and scheduling.

Implemented highly successful initiatives, such as Process Improvement, Quality Management,

and Product Roadmap & Strategy. Implemented ITIL processes.

Led and managed projects in digital personal health record, medical imaging services, business

continuity and disaster recovery for University of Pennsylvania, hospitals, radiology and imaging

service providers.

Experienced with Salesforce.com as a CRM tool to manage sales, marketing, customer service,

and other critical business functions. Optimized resources, magnified visibility into the sales

pipeline, stayed on top of every lead, every opportunity, and every customer interaction.

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AT&T, Bedminster, NJ 7/1998– 8/2005

SR. LEAD PROJECT / PROGRAM MANAGER – Principal Member of Technical Staff

Led and directed full project life cycles for multi technology projects (~$42MM) such as VOIP, IP

telephony, Switching, Routing, Network Integration, Deployment, and Data migration projects.

Supervised and directed 6 PM(s). Coordinated cross-functional teams as large as 50 persons.

Evaluated vendor platforms and complex technical solutions for AT&T Global Network.

Created project charter, project plan /schedule, and quality metrics documents. Provided technical

contribution in the development of requirements and design documents and operational technical

plans. Developed RFP(s) working with IT architects.

Worked closely with foreign partners overseas to deliver global solutions and cross-border

deployments. Identified risks and developed risk management plan.

Evaluated customer/vendor contracts, pricing, billing, vendor services, Service Level Agreements,

and project status. Prepared and delivered status and financial reports to customers and senior

management.

Managed vendors such as LUCENT, NORTEL, SIEMENS, COMVERSE, SYLANTRO, CISCO,

BAY PACKETS, ALCATEL, SONUS, VOICEGENIE.

Developed and managed products for external clients such as MBNA, GEICO, COMCAST, others.

Turned around and completed several highly valuable projects for company.

Championed internal and external quality process improvement.

Improved profitability by facilitating training cost reduction negotiations with vendors.

Coordinated company’s first-ever web-based training session in conjunction with vendor.

Recipient of numerous company awards for superior performance and quality.

Successfully deployed VOIP elements – CCE, NGBE, MS, AS, VMS, CBB, NRE and others.

PROJECT LEADER / SENIOR SYSTEMS ENGINEERING CONSULTANT (7/1998- 7/1999)

Played major role on numerous systems engineering web based projects for AT&T WorldNet

Services’ Internet Architecture. Defined and managed success criteria and project risks.

Developed project plans, coordinated tasks, and authored technical requirements and business

impact analysis documentation. Assisted with product scope definition.

Earned multiple teamwork, quality, and accomplishment awards.

PREVIOUS EXPERIENCE

Senior Software Systems Engineer, Telcordia Technologies, Piscataway, NJ 2/1998 - 6/1998

Hardware Systems Design Engineer, Lucent Technologies, Holmdel, NJ 2/1997 - 1/1998

Hardware RF Field & Test Engineer, C-COR Electronics, State College, PA 12/1995 - 1/1997

Manufacturing Process Engineer, Precision Products, Hawthorne, NJ 10/1994 - 5/1995

Mortgage Loan Officer, Great Western Bank (now JP Morgan Chase), Bayside, NY 7/1993 - 9/1994

Financials Product Specialist, First Federal Savings &Loan Bank, Briarwood, NY 1/1992 - 7/1993

EDUCATION & CERTIFICATIONS

MBA in Business Administration, Stevens Institute of Technology (in progress)

Executive Master of Technology Management; Stevens Institute of Technology (2003)

Certified Project Management Professional (PMP), Project Management Institute (2003)

Master’s Certification in IT Project Management, George Washington University (2000)

BS in Electrical Engineering, New York Institute of Technology (1992)

TECHNICAL SKILLS

Windows, UNIX, Linux, MS Office, MS Project, MS Visio, Java, J2EE, C++, .NET, EDI, Oracle, SAP,

SQL Server, Application Servers, Active Directory, SAN, DNS, LAN/WAN, VoIP, patch management,

MERCURY Quality Center, MS Project Server, PowerDocs, eRooms

Processes & Methodologies: Agile, SCRUM, Rational Unified Process (RUP), Waterfall, Spiral, Extreme

Programming (XP), JAD, RAD, DRP, Capability Maturity Model Integration (CMMI), Use Case

Methodology, IT Infrastructure Library (ITIL), PMBOK

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