Manager Sales
Resume:
Michael J. Romano
Neshanic Station, New Jersey 08853
OBJECTIVE: To obtain a rewarding career as a manager in a sales or collection capacity which will enhance my background
while striving to improve the organization.
Professional Summary and Career Highlights:
Recovered over $250,000 in charged off loans in 2003.
Maintained a delinquency ratio of less than .45% for numerous months in a membership of over 22,000 in 2003.
Participated in a departmental restructure which consisted of lowering head count and outsourcing collection efforts with
Dunn & Bradstreet to lower company’s operating cost. This was done simultaneous to the two above referenced goals.
Increased membership by approximately 50 accounts per week within Select Employee Groups (SEG) for South Florida
based Credit Union. As a single sales representative, my account totals exceeded all branches combined through every
month of employment.
Began employment in a debt settlement company as a negotiator (1of 3 negotiators). Remained the only negotiator from
close to inception of company. Was promoted to Manager within 6 months, increased staff to 15 negotiators and continue to
create new records monthly as we grow and increase in efficiency and volume.
Professional Experience:
Debt Remedy Solutions, Somerville, NJ
Manager of Settlement Services: 8/08 to present
Responsible for overseeing day to day operation and negotiation of settlement team.
Responsible for the hiring and training of all new employees. This includes full orientation, training of DRS
policies & procedures as well as acclimation to DRS’s negotiation program.
Continual verification of all settlements to confirm accuracy and proper follow through to completion.
Responsible for critiquing of negotiators job performance. Continual streamlining of efficiency occurs to raise
entire staff to a level of excellence and achievement.
Responsible for taking control of irate and/or high pressure situations which occur between negotiators and
attorneys, collection agencies as well as primary lending institutions.
Responsible for taking control of conversations which occur between negotiators and clientele in the event that there
is a lack of understanding of the settlement program by our client’s.
Responsible for networking with a multitude of collection agencies, attorney’s offices and primary lending
institutions to develop the ability to settle accounts on a high volume basis.
Settlement Negotiator: 2/08-8/08
Responsible for negotiating debts to alleviate client’s of their financial burden in today’s economic strain.
Evaluate clients’ financial situations and outstanding debts to develop a plan of action in negotiations.
Negotiate settlements with attorneys, paralegal departments and collection officers.
Generate Cease & Desist letters in an effort to stop collection calls to clients.
Initiate Demand for Validation (DVL) letters to Collection Agencies and Attorneys as deemed necessary in cases
where loan balances are over-inflated.
Compile hardship information and present facts to creditors as a tool to increase the percentage of settlement.
Responsible for locating accounts (skip-tracing) to begin negotiation.
Instruct clients on how to proceed where multiple account portfolios exist.
Responsible for making recommendations to clients that will best fit their financial situation.
Verify accuracy of accepted settlement letters and stipulation agreements as contracts to settle.
Process settlements on Credit Soft system. Log settlements into Excel spreadsheets and mail documents to client for
proof of settlement.
Absolute Auto & Truck Salvage, Middlesex, NJ
Office Manager: 2/06-2/08
Responsible for purchase of all ferrous & non-ferrous metals.
Responsible for purchase of automobiles & trucks for recycling as well as resale.
Responsible for used auto part sales as well as delegation to have parts removed and prepared for sale.
Responsible for research and interchange of new and used auto parts.
Responsible for purchase and sale and inventory of aftermarket auto parts.
Perform vehicle assessment for customers to determine if vehicle is reparable and monetarily sound decision.
Responsible for all cash transactions as well as keeping funds on hand for purchase.
Crystal Auto Mall, Greenbrook, NJ
Installation Manager: 5/05 - 12/05
Responsible for coordinating and completing all after-sale installations.
Responsible for coordinating repair and sale certification of all new and used vehicles.
Customer Relations Manager: 1/06 -2/06 (Promotion)
Responsible for verifying the accuracy of completed repair orders.
Ensuring quality service has been rendered to all customers.
FAA Eastern Region Federal Credit Union, Clark, NJ
Financial Recovery Manager: 2/03 – 12/04
Responsible for coordination and controlling the collection activities of the credit union.
Assists in development of delinquency/charge-off goals.
Analyzing and recommending accounts for charge-off.
Evaluating the effectiveness and quality of recovery activities.
Recommending and implementing programs to achieve established target.
Developing and maintaining policies and procedures for area of responsibility.
Establish and maintain business relationships with appropriate partners/vendors.
Financial Recovery Specialist: 5/99-2/03
Responsible for all steps involving repossession and foreclosure.
Evaluation of collateral to determine accurate value for liquidation.
Initiation of legal action on uncollectible accounts and deficiency balances.
Negotiate settlements and repayment plans to limit losses.
Ethicon Employees Federal Credit Union, Bridgewater, NJ
Collection Recovery Specialist/Supervisor: 8/96-5/99
Responsible for controlling collection activities of the credit union.
Account analysis & procession of recommended charge-offs.
Classification of loans to evaluate prospective loss within credit union.
Train, manage and evaluate a collection staff.
Develop and maintain relationship with outside agencies/vendors.
Postal and Professional Credit Union of Florida, Fort Lauderdale Florida
Business Development Manager: 7/95-7/96
Obtain new companies to become SEGs.
Promote a full line of products and services to new and existing SEGs.
Complete all new accounts on Spectrum computer system.
Produce monthly closed account report to CEO.
Produce quarterly new account report to Board of Directors.
AT&T Employees Federal Credit Union, Bedminster, NJ
Member Service Representative: 5/89-6/95
Provide extensive customer assistance to members including account reconciliation, researching fraudulent activity
and adjusting discrepancies.
Promoted a full line of products and services ranging from share accounts to consumer, home equity and mortgage
loans.
Extensive experience with TDR machine which enabled conversation with hearing impaired members via telephone.
Skills/Honors and Achievements:
Numerous Credit Union front office systems, Certified through NCUA in member communication, Microsoft Office,
Outstanding Sales Award for Premier Financial Inc and other numerous certificates of achievement furnished upon request.
Education:
Middlesex County College
Criminal Justice, Business Management
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