Customer Service Sales
Resume:
JAKE EPLEY
Phoenix, Arizona 85028
****.*****@*****.***
OBJECTIVE: Accomplished individual seeking a Sales Management position for a distinguished
Resort property to utilize leadership abilities and work experiences
EDUCATION: Northern Arizona University Flagstaff, Arizona
Bachelor of Science in Business Administration, December 2008
Major: Hotel and Restaurant Management
Minor: Business Administration
SKILLS: Leadership
Served the Pi Kappa Alpha fraternity as president, vice president and pledge educator
Chapter was voted Best Fraternity and Most Improved during presidential term
Management
Oversaw all chapter operations with an annual budget income of $24,000
Increased chapter participation and involvement through incentive program
Presided over ten committees and personally motivated each
Held and directed bi-weekly meetings to mentor a pledge class
Communication / Projects
Worked cohesively with university, national office and community officials
Planned and organized a philanthropy event that raised more than $1,700 for charity
Designed several school newspaper ads for recruitment and philanthropic endeavors
Corresponded with chapter alumni on recruitment expansion and future fundraisers
WORK
EXPERIENCES: Scottsdale Marriott at McDowell Mountains Scottsdale, Arizona
Front Office Intern (05/08 – 08/08)
Trained in the Front Desk, AYS and Night Audit Agent positions
Proven track record for increasing revenue through promotional package selling
Demonstrated excelled AAA Four Diamond- customer services
Showed ability to communicate effectively with colleagues
Pine Canyon Golf Club Flagstaff, Arizona
Golf Service Agent (04/06 – 10/07)
Preformed golf course related tasks and member services
Exemplified ability to make quick and accurate decisions
Assisted management with employee scheduling and new hire training process
Routinely chosen to train new employees due to personal work performance
Camelback Inn, A JW Marriott Resort and Spa Scottsdale, Arizona
Poolside Server, Bartender, Food expeditor (05/05 – 08/05)
Provided AAA Five Diamond- customer services to full bar and serving areas
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Increased poolside bar’s sales through effective suggestive selling
Helped maintain an environment that was professional and teamwork based
Sammy’s Woodfired Pizza Scottsdale, Arizona
Host, Food expeditor, Bus Boy (05/02 – 05/04)
Provided exceptional customer service in a causal-dining environment
Gained vested work ethic and persistence at a relatively young age
CERTIFICATIONS: Northern Arizona University
Customer Service Management, Spring 2008
MEMBERSHIPS: Phoenix Pikes Alumni Association
REFERENCES: Available upon request
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