Customer Service Software
Resume:
Greg Andrews
Agoura Hills, CA 91301
************@*****.***
I TRODUCTIO
I am a goal-oriented, dependable individual who enjoys working independently as well as
in a team environment. I excel at both short and long term projects. I am a quick learn
and willing to put in the time and effort to ensure the job gets done properly, timely and
professionally.
EMPLOYME T HISTORY
Network Administrator 05/2007 - Present
IXIA – Calabasas, CA
Perform daily, weekly, monthly monitoring and network administration of the
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LAN/WAN network including 24/7 alert response, end user management and access
to the network shares and printers
Manage Network monitor tools such as NetIQ, Whatsup Gold and HPSIM
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Maintain Cisco switches and Vlans
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Manage Juniper Firewalls
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Configure and maintain 150+ Servers
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Installed and maintain VMware Servers using ESX
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Manage and maintain and HP EVA 4400 and 4100 SAN with 30TB of storage
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Consolidated 40+ Servers using VMware saving energy costs and reducing the load
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on the AC units
Configured and maintain the Blackberry Enterprise Server (250+ users)
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Converted from Exchange 2003 to Exchange 2007
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Setup Exchange 2007 on multiple Windows 2008 servers in a Geo Cluster
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environment.
Designed and implemented a disaster recovery plan encompassing 2 international and
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4 U.S. sites, and an offsite disaster recovery location.
Maintain and update HP C and P Class Blades
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Setup and maintain Linux Red Hat Servers
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Implement Live Meeting and OCS
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Setup and installed Veritas backup servers
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Maintain backups using HP Data Protector
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Perform troubleshooting and provide resolution to end user personal computing
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issues, connectivity, VPN and communication issues relating to phones and
Blackberries.
Configure, optimize, upgrade, and maintain desktops, laptops, and servers
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Perform new user setup which includes acquiring, configuring, and shipping
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equipment and helping with initial use questions
Administer RSA SecureID accounts and token database
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Created and maintain standard corporate hard drive images for PCs using Ghost
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Support and manage the Telco communications including comm lines, Avaya PBX
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and voicemail
Negotiated wireless telephone contracts with AT&T and Verizon resulting in more
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than $30k monthly savings to the company
Point of contact for backup and retention portion of yearly Sarbanes-Oxley audit
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Help Desk Supervisor 10/2002 – 10/2007
Silgan Containers – Woodland Hills, CA
Managed Help Desk comprised of four team members
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Managed Information Systems department providing clients with superior
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customer service desktop support to 1200+ users and desktops in 42 locations
nationwide
Installed, configured and troubleshoot desktop systems, workstations, servers and
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network issues
Served as Blackberry Administrator
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Implemented and administered Exchange cluster
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Administered Domain Security and User setups
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Administered SAN and RAS Hardware
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Managed EMC SAN
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Managed Veritas Backups
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Served as JD Edwards (AS400) security administrator; Support and setup AS400
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Client Access
Performed network upgrades, such as conversion from Novell to Microsoft
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Worked with phone and WAN vendors to maintain network integrity
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Maintained inventory of hardware and software
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Maintained SOX documentation for yearly audits
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Jr System Administrator 12/2000 – 9/2002
Tempo – Camarillo, CA
Assisted with the maintenance and monitoring of 10 server / 190+ workstation
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network in three locations
Responded to requests for desktop support relating to network, printer and
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software issues
Managed user network and e-mail account management (creation, permissions
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and maintenance; Troubleshoot network problems)
Installed software and hardware upgrades
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Served as primary support for remote users (network applications via VPN, e-mail
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support and general application software support)
Purchased new software and hardware for new and existing users
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Managed Inter-tel phone system
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Maintained security system
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Showroom Manager 6/1997 – 12/2000
Cort Business Services, Sherman Oaks, CA
Developed and maintained effective business relations through consistent
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communication between clients and staff
Drafted and finalized sales proposals for prospective and existing clients
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Supervised deliveries and general oversight of client accounts
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Maintain business and technology aspects of showroom facility
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Managed and reconciled accounts payable and receivable
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Organized and setup the transfer of the computers and network equipment from
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the old warehouse to the new warehouse
Installed and maintained computer programs and hardware in three showrooms
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EDUCATIO
University Of Southern California – Los Angeles, CA
Bachelor of Art Degree 1996
Communications Major with a Business Minor
TECH ICAL SKILLS
O/S: Windows 98/NT/2000/XP Workstation, Windows 2000 and 2003 Server, JD
Edwards, Novell, Linux Red Hat, Windows OCS
Applications Software: MS office 97/2000/2003/2008,Exchange 2003/2007 Server
2000/2003/2008,BES, HP Data Protector, Cisco Works and Active Directory Outlook
2000/2003, HelpStar, Terminal Server, JD Edwards, Norton Ghost, VNC, Remote
Desktop, Veritas, Gainseeker, AutoCad, Mas90,
Hardware: Compaq & HP servers, HP EVA, EMC Clarion, Cisco Switches and routers,
Cisco Access Points, Juniper Firewall, APC UPS, HP Procurve Switches, HP printer,
scanners and peripherals, Overland LTO3 and 4 drives, HP DLT Tape drives, PolyCom
Video Conferencing, Toshiba, Dell and HP Laptops
etworking: TCP/IP, IPX/SPX, DHCP, DNS, VPN, RAS, WINS, Fiber-Channel
HOBBIES
Road and Mountain Biking, Triathlons, Snowboarding, Water Skiing
Excellent references available upon request
Contact this candidate