Software Engineer Manager
Resume:
RICHARD LU DI
Holden, MA 01520 **********@***.***
SUMMARY
Innovative IT Manager/Technical Lead utilizing in-depth technical and process knowledge to implement application
solutions that enhance efficiency and productivity. Extensive experience managing concurrent application projects,
conducting strategic planning, process improvement/automation/streamlining, managing IT services and leading
project teams of employees, contractors, consultants, and vendors. Proven track record of strong leadership,
analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives.
Recognized as subject matter expert on application support and solitions regarding environment use, change/release
management, policies and procedures, ETL (mining, masking), data warehousing, and mainframe batch cycles.
EXPERIE CE
1995-2008
FIDELITY I VESTME TS, Marlborough, MA
Senior Manager – Systems Services and Support Management, 2006-2008
Managed a team of 11 onsite and offshore support analysts which provided test data, mainframe batch cycle execution
services, and general test environment support and solutions in 7 non-production environments for users of the Participant
Recordkeeping Services system for Retirement Services.
• Collaborated with developers (mainframe, workstation, web), Quality Assurance, DBAs (DB2, Sybase, and
Oracle), Online support, Production Support, Risk Management, and the client/business community to support
their needs, established service level agreements, analyzed technology needs, and established strategic direction.
• Provided Business IT Managers and IT management with recommendations. Evaluated new and existing
technology products by establishing end-user focus groups, designing usability tests and gathering technical and
functional requirements from IT Managers and users.
• Authored procedures, websites, and other materials for introducing technologies and product support.
• Guided all aspects of personnel management and leadership of the team in areas of interviewing, hiring, training,
supervision, delegation, evaluation, and promotion recommendation.
• Coordinated weekly staff meetings to discuss departmental issues, project initiatives, and action plans.
• Led mission-critical software and project implementation initiatives, overseeing all phases of testing cycles and
revision of operational procedures in accordance with new system functions and requirements.
• Recommended and implemented process improvements to mainframe batch CPU and storage resulting in a 2.7
million dollar savings.
• Redesigned data masking process (DB2, VSAM, QSAM, Sybase, Oracle) for non-production environments, which
was implemented company-wide, in order to protect sensitive customer data.
• Conceived and implemented a web-based reservation board for development and other non-production users to
reserve and track test data usage.
• Conceived and built Test Data Process for Performance Environment. Seeded DB2, VSAM, and Sybase data.
• Automated the non-production prelim file load process, eliminating manual intervention/processing, which
provided faster results to users.
Development Manager, 2001-2006
Managed team responsible for development batch cycle processing and test data management. Provided continuous hands-
on training to the team, to promote the development of technical problem anticipation, identification, and trouble shooting
skills.
• Pioneered the use of offshore (India) resources in Retirement Services. Implemented and managed the offshore
team, roles and responsibilities, led orientations on offshoring use by other Retirement Services groups.
• Pioneered and conceived test data masking process for non-production environments for use on any data
type/platform (DB2, VSAM, QSAM, Sybase, Oracle) which was implemented company-wide, protecting sensitive
customer data.
RICHARD LU DI
Page 2
• Generated weekly statistical and department performance reports for senior management review. Delivered
customer service excellence through situation analysis and timely resolve of escalating problems.
• Implemented use of Control-M for scheduling and execution of mainframe non-production batch cycles.
Principal Software Engineer, 2000-2001
Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating development batch cycle
processing, impacting the stability of mainframe development environments.
• Pioneered and created full integration batch cycles (2000+ jobs) in support of UAT testing and monthly installs.
Creation and maintenance of JCL, control cards, schedules, transaction processing, reducing install defects by 10%
and ensuring end-to-end testing.
• Redesigned the test data management process by increasing the amount of standard tables and files from 40 to 460,
resulting in simplification of requests and reduction of completion time by 60%.
Senior Software Engineer Developer, 1999-2000
Developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe development.
• Pioneered and created full acceptance batch cycles (2000+ jobs) in support of UAT testing and monthly installs.
Creation and maintenance of JCL, control cards, schedules, transaction processing, reducing production install
defects by 20% and ensuring end-to-end testing.
• Centralized and acquired the execution of test data loads for development and QA, eliminating developer
execution, and reducing multiple requests and CPU time by 30%.
Software Engineer Developer, 1996-1999
Supported development groups by creating and maintaining reusable JCL, and associated control cards. Maintained process
for Development to copy/load test data (DB2, VSAM, Sybase).
• Designed and maintained the test data unload/load process for development project use in support of production
and emergency installs. Saved 2 weeks developer setup and load time.
• Composed orientation documentation on the test environments for new hires, and conducted training sessions.
Associate Programmer Analyst, 1995-1996
Assisted Development by creating and maintaining reusable JCL associated control cards. Created and maintained process
for Development to copy/load test data (DB2, VSAM, Sybase).
Created and maintained over 1000 skeleton mainframe batch jobs and associated modules for development
•
project use in support of production and emergency installs. Saved 2 weeks developer setup time.
TECH SKILLS
ICAL
MVS IBM Utilities JCL TSO REXX CLIST ISPF ROSCOE Endevor (Version Management)
NDM FTP File-Aid CICS DB2 SQL Sybase UNIX VSAM Eztrieve Informatica Control-M/R
Systems Development Life Cycle Data extraction/masking/sculpting MS-Office
EDUCATIO
COLLEGE, Worcester, MA, A.S., Computer Information Systems
QUI COMMU
SIGAMO D ITY
COLLEGE, Worcester, MA, Certificate, Business Management
QUI COMMU
SIGAMO D ITY
VESTME TS, Six Sigma Yellow Belt
FIDELITY I
COMMU SERVICE
ITY
President, Worcester Sharks Booster Club (American Hockey League), Worcester, MA 2006-present
RICHARD LU DI
Page 3
HO ORS/AWARDS
Outstanding Service Award Recipient (Data Masking Project), Fidelity Investments, 2003
Contact this candidate