Quality Assurance Engineer

Location:

Glenwood, IL, 60425

Posted:

March 09, 2010

Contact this candidate

Resume:

Lurena Johnson-White

*** *. ******* *****, ********, IL. 60425

(708) 856 - 0161

******@*******.***

Summary of Work Experience

Sr. Quality Assurance Analyst/Team Lead/Test Automation developer (9+ years)

9+ years of experience as a software quality assurance engineer executing tests on various systems including

telecommunications systems, enterprise-wide Unix/Client server products, and web products such as browsers, web servers and

web reporting and analyst products.

Proficient and comfortable executing tests in Unix/Linux (Redhat, Kubuntu, Ubuntu), Windows and Web environments

Expertise in manual testing and automated testing technologies using Mercury QTP/QC, Selenium, light Ruby.

Proficient in all aspects of testing including unit testing, Black and White box testing, functionality testing, enterprise system

testing, integration testing, regression testing, stress and performance testing and user acceptance testing.

Experience managing and coordinating testing effort with internal staff and offshore resources.

Extensive experience analyzing technical requirements, writing test plans and test cases for manual and automated testing.

Participated in product rollout management and production rollout testing.

Acted as a liaison between the business user groups, technical documentation groups and the technical systems groups.

Sr. Linux and Linux Administration Instructor (3+ years)

3+ years experience teaching college level Linux and Linux Administration courses in the department of network technology for

both Westwood College of Technology and ITT Institute of Technology using Redhat Linux and Mandrake Linux as a teaching

base.

Created lesson plans, curriculums and course materials consisting of advanced Unix/Linux topics including installation and

configuration of Linux systems, dual booting Linux and Windows, disk partitioning, configuring and installing boot loaders (lilo

and grub), networking concepts, TCP/IP communications, shell programming, Ksh, bash, vi, Emacs, programming logic, user

and group maintenance, performance monitoring techniques.

Continuously praised by students, faculty and administration on teaching methodology and knowledge of technical material.

Responsible for tracking student progress, and final grade determinations.

Sr. Business Systems Engineer and Implementation Consultant (5+ years)

5+ years experience as a Business Systems Engineer for enterprise level software solutions, specializing in creating compelling

and custom demonstrations to map product features to specific customer business problems, and demonstrating ROI.

Managed Proof of Concepts and worked one-on-one with product evaluators to ensure optimal product experience and benefit.

Extensive experience identifying client requirements and mapping those requirements to product features.

Excellent communication skills and proven record of successfully responding to RFI’s/RFP’s.

Comfortable presenting to both executive level managers as well as technical personnel. Result oriented and goal driven.

Comfortable performing detailed technical presentations and demonstrations and working directly with technical staff performing

product installation, configurations, and detailed product training for both internal and external customers.

Hands on technical Business Systems Engineer that is comfortable performing detailed technical work including demo

customizations, presentation customizations, product installations and configurations, detailed problem analyst and technical

client support.

Technical Skills

Computer Software: MS Office, Firefox, Internet Explorer, Open Office, Emacs, VI, Visio, KDE, GNOME.

Operating Systems: UNIX, AIX, HP-UX,DOS, Solaris, Linux (Redhat, Mandrake, Kubuntu, Ubuntu), Windows

Databases: Oracle, SQL Server, mySQL, DB2

Languages: PERL, C, Pascal, UNIX SHELL, SQL, BASIC, QTP, AWK, HTML,light Java, light Ruby

Other Skills: Technical Documentation, Agile development and testing Methodologies/SCRUM, Customer support, Technical

Support, Presentation Skills, Demonstration skills, Quality Assurance, ISO-9000, Quick Test Pro, Quality Center, Technical

Training, Product Training, Bug tracking tools, Bugzilla, TCP/IP, X-Windows, OpenWindows, Full scale development,

Experience testing UNIX products on various platforms, Advanced UNIX development skills (Shell programming), Web

browsers, Web servers, XML, Business Intelligence, Web Reporting, Middleware software, ETL tools, OLAP, ODBC/JDBC,

CVS and Subversion Version Control Systems, Content Aggregation, Enterprise Application Integration (EAI), Business Rule

technology, Web Portals, Knowledge Management, CRM (Customer Relationship Management), SAP Reporting, Pre and

Post sales support.

Lurena Johnson-White cont. 2

Experience

Metromix, Chicago, IL. June 2008 – Jan 2009

Sr. Test Automation Engineer (Layoff, Chicago Tribune filed for bankruptcy and pulled funding from project)

As the lead QA Automation Engineer, I was responsible for building Along with test automation lead responsibilities, I was

responsible for testing the Metromix site, using both

and coding a test automation system using Selenium, and Ruby on the

Linux platform with integration to Yahoo EC2, defining automation processes andand automation methodologies, pre-launch

manual

testing and launch testing while working within an agile

methodologies, and training manual QA staff on how to automate tests

(SCRUM) development environment.

using Selenium RC and the newly developed automation system.

DoubleClick Performics / Google, Chicago, IL. (Layoff, company buyout) Jan 2004 – June 2008

Sr. Quality Assurance Engineer / Sr. Product Specialist/ Sr. DartSearch integration Test Engineer

QA Tested the Dart Search product from JavaScript/Ajax user interface Coordinated testing of various products and features and

to Perl back end through to DB2/Oracle database, and Java backend Participated in real-time product delivery testing

integration to Google Adwords, Yahoo Search Marketing, MSN Performed product training, delivered custom demos,

AdCenter and other search engines. performed proof of concepts and other customer

Managed campaigns, groups, keywords, Ads and links on Google facing activities including general product support

Adwords, MSN AdCenter, Yahoo Search Marketing. activities.

Verified that product features matched product specifications via test Wrote scripts to automate backend integration testing to

plans, test cases, and Automation testing, etc. the search engines using Linux shell scripts.

Acted as the product expert on DartSearch, a performance-based online Responsible for rolling out Google Content Targeting

feature and the Dart Natural Search features with the

marketing solution that delivers precise and reliable analytics in a

fewest number of bugs reported against a DS feature.

centralized dashboard.

Wrote Quick Test Pro code to automate 133 test cases for the Dart

Acted as the liaison between business units, technical documentation,

Natural Search feature. This was the most extensive set

and end users.

of automated tests running against any DS feature. Also

Worked on DartSearch’s SEM, SEO, paid search, Natural Search,

used Quality center to store test cases.

Keyword bid management, link management, and Content targeting

Used VB Script to code QTP Automation Test cases.

technologies.

Tested PHP and CGI Perl technologies.

Worked within an agile (SCRUM) environment.

ITT Technical College/Westwood College of Technology (Redhat & Mandrake), IL. Oct 2002 – June 2006

Sr. Linux and Linux Administration Instructor, Department of Networking Technology

Instructed several courses on Linux/Linux Administration which included Developed syllabus and lesson plan for all courses.

instruction on ksh & bash, vi, shell scripts, adding users, adding groups, Developed course material and exams for all courses.

graceful shutdowns, performance monitoring and general Linux concepts. Tracked student progress, provided grade determination.

Performed lab setup, and lectured students on installation/configuration, Participated in Adult learning development

trouble-shooting, user and group maintenance, general Linux/Unix Mentored junior Linux instructors.

security, software installations, printer config, network config, installation Very high student satisfaction rating and very high

of Linux servers, configuring Linux services, system backups, configuring instructor approval rating from school administration

dual boot systems of Linux and Windows. and students.

Blaze Software, San Jose, CA./Brokat Technology July 2000 – Nov 2001

Sr. Business Systems Engineer / Senior Technical Specialist / Quality Assurance

Introduced the Business rule, Web personalization and wireless Managed software evaluations and all technical aspects

Technology to audiences consisting of C-level executives, Tech staff, and of the account.

Project Management, via technical presentations and product Responded to RFI’s and RFP’s.

Demonstrations Developed prototypes for the customer.

Identified system requirements and provided solutions to satisfy those Assisted clients with system integration and related

Requirement, while creating custom presentations and demonstration of issues.

those solutions. Tested products to make sure that they were performing

Filtered technical questions about the technology and product line properly in customer environments.

Installed the product on various platforms including Unix and NT Participated in territory seminars and trade shows

Technical support for sales managers and general customer support Performed product training and support for 100% Java

Trained presales staff on Blaze product line. solutions.

OnDisplay, Inc., San Ramon CA./Vignette August 1999 – June 2000

Sr. Business Systems Engineer / Senior Technical Specialist /Quality Assurance

Presented content aggregation, B2B solutions, e-procurement, EAI, and Installations of products and solutions (Unix & Win).

e-commerce solutions through technical presentations and demonstrations Developed customer prototypes.

to audiences of C-level executives, Project Management and Technical staff. Managed all technical aspects of the account.

Developed code/agents to gather content from various websites (e-catalogs). Demo Customization, product and solution training.

Overall support of the software sales team on a technical basis. Participated in territory seminars and trade shows.

Assisted clients with system integration and general customer support Tested product in-house and in field.

Lurena Johnson-White cont. 3

Information Builders Inc., Downers Grove, IL. April 1998 – June 1999

Business Systems Engineer / Implementation Consultant / Technical Specialist / Quality Assurance

Introduced Web solutions for Business Intelligence (Web Reporting) Dynamic Web Reporting, OLAP, ETL, SAP Reporting.

Managed software evaluations and all technical aspects

via presentations and demonstrations to audiences of C-level executive,

Project managers and tech staff. of the account.

Presentations and demonstrations on Business Intelligence software. Developed customer prototypes.

Focused on providing support for Data Access throughout the enterprise. Product installation and configuration (Unix and Win).

Demo customization, presentation customization, customer training. Developed a program to introduce existing customers to

Answered technical questions about the product, responded to RFI’s and new and existing. Technologies.

Participated in trade shows and territory seminars

RFP’s.

Solution trial management and proof of concepts. UNIX expertise/support and general customer support.

Platinum Technologies, Oak Brook Terrace, IL. December 1994 - April 1998

Client/Server Quality Assurance Lead, Unix Developer / Unix Support, Software Manufacturing Engineer

Defined software testing process based on ISO-9000 methodologies Designed, documented, coded, tested, and maintained

Trained team members on testing methodologies using ISO as a model the entire Platinum Unix Client/Server production

Test plan development and test plan execution system.

Trained team members, and a staff of 12 operators on

Product installation and configuration (Unix and NT)

Analyzed and resolved Unix and technical support issues how to use the system, Unix, PERL, OpenWindows,

Designed a formal beta product distribution methodology Unix SHELL programming, and Awk.

Product installation and configuration (Unix, Win)

General Unix (Solaris, Aix, HPux, DGux, etc) and Technical support.

Tellabs Operations, Inc., Lisle, IL. November 1992 - December 1994

Quality Assurance Analyst (Member of Technical Staff - Software Integration Organization) / Tools developer / ISO 9000 Lead

Validated software releases against requirements and specifications. Generated Modification Requests for bug fixes.

Investigated problems and worked with development to resolve issues. Product installation and configuration (Unix).

Test plan development and test plan execution. Developed and automated test scripts for several

Developed tools to assist team members in the integration labs. software releases and successfully executed the tests

Acted as the documentation library support for the

Generated reports detailing the results of the integration test cycle.

Lead the document configuration control and ISO-9000 effort. entire software integration group.

Worked with development to assist in uncovering software and hardware Analyzed and resolved Unix related issues.

General Unix and Technical support.