Manager Customer Service
Resume:
Tracy L. White
Aurora, CO ****3
To Whom It May Concern,
Are you interested in a person with a strong initiative, great work ethic, a mind to create
and the desire to work in an energetic environment? I can offer your organization energy,
experience and knowledge through working in a fast paced and challenging environment.
Here are some of my qualifications:
As an HR Assistant I learned practical experience in communicating and problem
solving between employees and management. I also gained valuable people skills
that will always be useful when dealing with employee/employer issues.
As an Advertising Director I had the opportunity to let my creative side show in
my work. I was given the freedom to explore advertising with new innovative
ways to show the consumers new products and ideas.
As an assistant manager and a manager I have learned the value customer service
to ensure complete satisfaction. Customers always come first and making sure
that they are completely happy was my main goal.
Holding leadership positions in co-curricular organizations I learned how to
effectively communicate with my peers, develop a substantial relationship with
my superiors and how to successfully organize campus wide events.
You will find me as an honest, ambitious and very reliable person, following each project
through to completion and I will relocate without assistance. An appointment to further
discuss the possibilities of becoming a part of your team would be much appreciated.
Sincerely,
Tracy L. White
Enc.
Tracy L. White, CPP
1956 S Olathe St. Aurora, CO 80013
Email – ***********@*****.***
Business Experience
TCF Bank – Greenwood Village, Colorado
Payroll Specialist II – May 2007 - Present
Responsibilities – Weekly payroll for approximately 700+ employees in a one person department; daily
use of a PC based accounting (Ceridian Source 550) and employee database programs (Lawson); process
weekly time sheets; process all payroll changes for Colorado & Arizona employees; upload files to
Corporate Payroll on a weekly cycle; maintain the Colorado & Arizona division’s Tuition Reimbursement
Program; run weekly reports for HR Manager; active team member for UAT testing prior to launch of PTO
program; active member of Bank Payroll Lead Team; help employees by answering their questions to the
best of my ability; perform other various office duties as assigned.
Crestwood Inc. - Salina, Kansas
Human Resources Assistant/Payroll Clerk – Nov. 2004 – March 2007
Responsibilities – Bi-weekly payroll for 220 employees; process weekly time sheets; monitor attendance
records for 220 employees; implement and maintain a Praise & Recognition program; Editor of monthly
employee newsletter; help facilitate a new hire orientation program; help employees with benefits and
answer their questions to the best of my ability; maintain an apparel ordering system for employees in
conjunction with website orders; plan and execute employee functions for 200 to 500 people; daily use of a
PC based accounting and employee database programs; perform other various office duties as assigned.
City of Lincoln Center - Lincoln, Kansas
Office Clerk – Oct. 2000 – Nov. 2004
Responsibilities – Greet customers and answer their questions to the best of my ability; process accounts
payable and accounts receivable; process monthly payroll for 30 employees; created and continually update
a website for the city; process utility bills for over 900 customers; daily use of a PC based accounting
program for budgetary accounting; perform other various office duties as assigned.
Lincoln Sentinel-Republican Newspaper – Lincoln, Kansas
Advertising Director/Office Manager – May 1999 – Jan. 2001
Responsibilities – Making sure that all ads are created, billed, and placed in each weeks paper; to maintain
the billing system and send statements out each month; to keep track of all subscriptions that are up to date;
to maintain daily banking procedures; to manage all commercial printing orders, to maintain the circulation
program for over 2,000 subscribers, use a Macintosh computer on a daily basis, perform other assigned
duties.
Finch Theatre - Lincoln, Kansas
Theatre Manager: March 2000 – Feb. 2002
Responsibilities – Operate and efficiently run the entire theatre, ensure that all supplies and concession
needs are ordered and in stock, order movies on a weekly basis, plan and manage all advertising in
surrounding area newspapers, manage and oversee the rental of the adjoining community room, ensure that
all the paperwork for every application is complete and approved by the board of directors, oversee the
money management of over $1,000 each weekend, communicate often with the board of directors to
ensure proper rules and regulations are being followed, perform other assigned duties
Carroll’s Corporate Office - Salina, Kansas
Accounts Receivable/Payable Clerk: Dec. 1998 - May 1999
Responsibilities – Making sure that monthly bills are paid for seven different locations, insure that all
banking is done properly and efficiently, input monthly receipts and journals on an accounting software
program, calculate profit and loss statements on a monthly basis, maintain cash sheets for two locations, act
as the corporate operator and direct calls as necessary, use an IBM computer on a daily basis, perform other
assigned duties.
Page 2 T.L.White
Education
Southern Arkansas University, Magnolia, Arkansas
109 hours toward a degree - BBA Business Administration
Emphasis: Marketing & Management
Earned 70% of college tuition
Ashford University – Online Program
Currently Enrolled to Complete Degree in Management
Projected graduation date – June 2009
CPP Certified - April 2009
Member of the American Payroll Association
Member of the Denver Chapter of the APA
Computer Experience
IBM and Macintosh
Microsoft Word Wordperfect Microsoft Excel Lotus 1234
Microsoft Works Dbase Adobe Pagemaker Quattro Pro
Adobe Photoshop Quick Books Quick Books Pro Filemaker
Apple Works Claris Works MultiAd Creator 2 Microsoft Access
Adobe Acrobat Alladdin Dropstuff Mac Links Plus HMS Accounting
Quicken Accountmate Microsoft Publisher Powerpoint
Lawson Encore Source 550 SAP
Internet
Internet Explorer Outlook Express Outlook Homestead Site Builder
References
Mrs. Rochelle Albers Mrs. Tammy O’Brien
208 S 2nd 2431 Village Lane
Smolan, KS 67456 Salina, KS 67401
Mrs. Joette Panzer
114 W School St
Lincoln, KS 67455
Contact this candidate