Sales Representative

Stephen A. Sandifer

**** ******* **** ***. ***** Prairie, TX 75052 972-***-**** **************@*****.***

Sales and service-focused, performance and success-driven coach and mentor with a

career characterized by achievements in both inbound and aggressive outbound sales,

customer service, quality, and training and development. Recognized throughout career

from management with awards and promotions for maintaining a high level of commitment

and drive to exceed standards in fast-paced sales and service environments. Highly

effective team leader/motivator and individual contributor who guides and develops

diverse teams in the execution of closing the sale and exceeding service levels by meeting

key performance indicators. Additional Capabilities include:

*Coaching and Development *Call Center Supervisory Experience

*Organized and Proficient *Media/Advertising Sales Experience

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PROFESSIONAL EXPERIENCE

Gross Marketing LLC. Dallas, TX Sept. 2007 - current

Sales Representative/Vendor Communications

Generate leads by establishing relationships with key decision-making executives of emerging

companies worldwide, profiling clients, and effectively presenting them with an effective plan of

action to establish brand and market awareness within the investor community through marketing

and advertising. Successfully manage marketing budgets, of up to $300k, which require the

hiring of outside vendors to bring paramount results to the client through the services of email

marketing, internet, print and television advertisements, and other public relation mediums.

Maintain constant communication with clients and vendors during campaign in order to manage

the expectations and performance of everyone involved. Extensive networking with clients and

vendors to build successful business to business relationships. Responsible for increasing the

availability of products to offer clients and the margin of profit for company by negotiating bottom

line prices and referral fees from outside vendors and media buyers. Negotiate terms, close

sales, and write contracts.

Market News First Dallas, TX Nov. 2006 – Sept. 2007

Associate Producer/Sales Representative

Generated leads by cold calling business executives to participate in an interview on a live IPTV

financial news network. Worked as the liaison between the on-air talent and guest to create an

exciting one on one discussion that highlighted the investment opportunity of the guest’s

company, in an attempt to capture the interest of investors. Converted guests into clients by

closing them on advertisement opportunities such as TV commercials, banner ads, and

sponsorships of the website, live show and podcasts to generate brand and investor awareness.

Worked closely with the design team and IT team t o ensure clients’ products met their

expectations from inception to delivery.

Hotels.com Arlington, TX April 2005 – Nov. 2006

Sales Supervisor

Supervised and developed up to 25 inside sales representatives into effectively meeting sales

goals and other key performance indicators. Interviewed, hired and trained new sales

representatives to help meet forecasted volume of calls. Interpreted and analyzed individual

sales data to use as reference to create action plans that would enhance their quality of

performance and sales productivity. Developed sales contests and incentive programs to

increase sales, productivity and employee morale. Identified and confronted performance issues

including communication of unsatisfactory performance, coaching to improve performance,

clearly setting expectations and taking further disciplinary actions as appropriate. Performed

additional tasks as assigned by department management.

Providian Arlington, TX Nov. 2000 – April 2005

Sales Team Lead

Assisted the supervisory team with escalated calls, system issues, and to act as the liaison

between the supervisor and team members. Worked closely with direct supervisor to learn how

to identify coaching opportunities including assisting with monthly evaluations and creating

agendas for and leading team meetings and taking on the supervisor’s role in his/her absence.

Created team goals for the day, as well as designed steps for each team member to help

increase their performance based on their individual sales abilities and Quality trends.

Successfully mentored and trained several groups of new hire sales agents in on the job training

by using coaching techniques and peer to peer evaluations and call monitoring.

ACADEMIC BACKGROUND

August 2000-current Mountain View College Dallas, TX

Majoring in Science

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