Customer Service Sales

SUSAN PRESCOTT

** ***** ***** **** **** • Wakefield, RI 02879

Home 401-***-**** • Cell: 401-***-**** • E-mail: ***************@*****.***

Summary

Entrepreneurial manager with 12 plus years of cross-functional experience. Proven success in achieving

corporate objectives in strategic management, administration, sales, marketing and human resource

management. Strong interpersonal and communication skills. Developed small corporation from start-up to a

successful and highly profitable level. Accustomed to handling multiple projects, confidential records and

producing accurate reports within a deadline driven environment. Demonstrated talent delivering exceptional

customer service. Diplomatic, collaborative work style, highly organized and a self-starter.

Education

WORCESTER STATE COLLEGE, Worcester, Massachusetts

B.S. in Psychology, magna cum laude, Business Minor

Member, Psi Chi (National Honor Society in Psychology) GPA: 3.78/4.00

BOSTON COLLEGE, Carroll School of Management, Chestnut Hill, Massachusetts

MBA Program

SALVE REGINA UNIVERSITY, Newport, Rhode Island

MBA Program (Anticipated completion December 2009)

Professional Experience

Director Self-Essentials, Inc., Narragansett, RI (1996 to 2008)

Human Resource Management/Service

Devise and administer performance evaluations and benefits plan within regulatory and legal

requirements

Recruit, interview and train a team-oriented staff across multiple functional areas

Provide strategic vision, leadership and coaching to drive and optimize performance

Maintain confidential and sensitive personnel records

Conduct, organize and facilitate in-house training seminars to communicate technical product

information

Develop written standards of service and objectives to meet or exceed customer expectations

Prepare payroll, scheduling and job analyses

Administration/Accounting/Communication

Oversee daily operations

Secure and negotiate facility leases and corporate financing

Prepare and present business plans, quotes, letter correspondence, and general reports

Accounts payable/receivable, invoicing, budgeting, general ledger, P&L, expense reports

Calendar, telephone communications, e-mail, letter correspondence

Organize, prepare and coordinate meetings

Computer proficiencies: Microsoft Office, Outlook, Publisher, Miller-Wicks (custom inventory

control software), Hairmax (appointment management), Internet savvy

S ales/Marketing

Build revenue from $0 to over $350K in the first four years with minimal overhead

Identify, purchase and manage inventory requirements for 1400 square feet of allotted space for direct

to consumer sales. Voted “Best of Rhode Island” 2008, for product mix and service

Forecast and analyze current product trends monitoring competitive environment

Develop pricing strategy, negotiate vendor terms and carry out all aspects of procurement

Foster long-term consumer relationships through front-end, hands-on management

Develop e-commerce model for website design and on-line store sales

Identify and assess new business markets and opportunities to implement strong, consistent expansion

Merchandise and create promotional material, write/design print advertising and coordinate all media

buying

General Manager Facemakers Inc., Shrewsbury, Massachusetts (1988 to 1996)

Report directly to corporate president, with accountability for diverse management and administrative

functions in support of multiple unit retail stores and 35 employees

Provide leadership and effectively communicate directives to staff to ensure maximum productivity

and achievement of company objectives

Recruit, interview, train and evaluate lower management and sales staff performance

Develop and implement customer service standards, sales strategies and incentives to unify staff

toward company goals

Exceed sales projections by 12% for seven consecutive years

Actively manage 300 business accounts

Daily responsibilities associated with supporting store operations include purchasing, scheduling,

marketing, inventory control, and customer-employee relations

Project Management

Directed and implemented an 18-month, inventory control conversion from manual operations to an

automated, point of purchase system.

Developed, coordinated and managed a new division of sales in multiple store rollout.

Instructor Rob Roy Academy, Worcester, Massachusetts (1987 to 1988)

Provide vocational training and evaluation of adult students within the regulatory requirements set

forth by the Massachusetts State Board Examiners

Plan and develop lessons, establishing evening curriculum program for use by future instructors

Responsible for ordering and maintaining supplies for clinic and classrooms to serve a student body of

500

Additional Information

Outreach Counselor/ Volunteer

The Homeless Outreach and Advocacy Project of Worcester, Massachusetts

Assess the needs of families at risk and provide a link to health and social services, emergency resources, and

additional local aid.

Professional Affiliations

American Retail Association (current)

Prescott Consulting Group, Inc. (current)

References furnished upon request

Contact this candidate