Manager Operations

Jessie Alés

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*** ******** *** **. #****, Miami, FL 33131 **********@*********.*** • Cell: 786-***-**** Tel: 305-***-****

QUALIFICATIONS

1991 • B. S. in Computer Information Systems.

• 14 years of expertise in publishing and a comprehensive background in management and

administration of information technology operations, staff and resources.

• Expertise in leading budgeting and staff development efforts to increase business and IT

systems productivity.

• Strong knowledge of Mac environment and network-related architecture.

PROFESSIONAL EXPERIENCE

2002 - PRESENT • CONDÉ NAST MEXICO AND LATIN AMERICA, MIAMI

IT Manager

• Provides administrative direction and support for the daily operation of the IT Department and

provides solutions to company technology needs.

• Ensures the streamlined operation of the IT Department in alignment with international

headquarters. Determines technical requirements and provides solutions to guarantee seamless

communication between Miami and the headquarters.

• Manages staff of outsource specialists to maintain all publishing systems, PCs, Macs, networks,

telephone communications systems and related equipment.

• Builds and maintains vendor relationships and manages the purchase of hardware and software

products and other IT supplies. Negotiates and administers vendors, outsource, and consultant

contracts and service agreements.

• Plans, develops and administers the IT budget to contribute to a cost-effective operation of the

corporation

• Establishes MIS policies, standards, practices and security measures to ensure effective and

consistent information processing operations and safeguard information resources.

• Works closely with decision makers in other departments to identify, recommend, develop,

implement and support cost-effective solutions for all aspects of the organization.

• Installs, configures and troubleshoots end-user Mac hardware, software and peripherals.

1997-2002 • IDEAS PUBLISHING GROUP, MIAMI

IT and Operations Manager

• Provides directions for the IT Department and provides administrative support to the CFO for

daily operational and administration duties.

• Prepares and administers the IT budget, obtaining competitive prices from vendors, suppliers,

carriers.

• Creates and improves IT standards and procedures.

• Ensures that software licensing laws are adhered to and that technology documents/certificates

such as registrations, maintenance agreements, service contracts, etc, related to technology

operations and services are evaluated and updated.

• Administers and supports a network of fifty Macintosh and Windows machines desktops,

laptops and servers.

• Provides high end service installation and configuration of thirty-five Macs, including

networking and system troubleshooting.

Jessie Alés

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905 Brickell Bay Dr. #2021, Miami, FL 33131 **********@*********.*** • Cell: 786-***-**** Tel: 305-***-****

1994-1997 • EDITORIAL TELEVISA, MIAMI

MIS/Desktop Publishing Support Specialist

• Responsible for responding to, and providing support for all computer-related problems

including general installation, configuration, maintenance and troubleshooting support for

Windows and Macintosh workstations.

1991-1994 • BANCO FINANCIERO INTERNACIONAL, HAVANA

Operations Manager

• Provides support and administrative direction to ensure the streamlined operation of the IT

Department in alignment with other branches.

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