Customer Service Representative

Gokhan Ayvedi

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*** *********** ******, *** ** I Summit, NJ 07901 201-***-**** *************@*****.***

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PROFILE:

A responsible, detail oriented and dependable professional with ability to multitask, meet deadlines, surpass targets

and deliver results without compromising quality, regardless of pressure.

Skilled in improving customer retention levels within highly competitive markets

Effective team player with outstanding communication and interpersonal skills

Proficient with all Microsoft Office applications and familiar with Oracle and Java

EXPERIENCE:

01/2008-Present Avis Budget Group Parsippany, NJ

Pricing Analyst II

Managing and analyzing rental prices of assigned airport locations and implementing various pricing strategies for several

distribution systems

Constantly communicating with upper management, field personnel and yield managers to assign the right price

that brings the most revenue

Always watching competitors to react their pricing tactics

Preparing and analyzing excel reports detailing sales, distribution channels and year over year comparisons

09/2006-11/2007 Hilltop Community Bank Summit, NJ

Customer Service Representative

Attracted and retained loyal clients by building reputation of integrity, knowledge and accountability

Managed and audited customer accounts and bank files for bank policy and procedures

Assisted the bank’s CEO and other executives with their projects and secretarial work

Analyzed customer profiles and helped them with available banking products based on their needs

EDUCATION:

2003-2006 MONTCLAIR STATE UNIVERSITY- MONTCLAIR, NJ

BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION

Concentration: International Business Management

Overall GPA: 3.2/4.0

Financed 100 percent of education and living expenses through full-time employment as an international student

HONORS AND SCHOLARSHIPS

2006 Dean’s List

Honored by Tuition Waiver Program for 2005 and 2006

SKILLS AND INTERESTS:

FOREIGN LANGUAGES: Fluent in Turkish and English

COMPUTER SKILLS: Proficient with Microsoft Word, Power Point, Outlook, Excel, Access, Brio Query and Internet Research

Familiar with Oracle and Java

PROFESSIONAL MEMBERSHIPS:

Member of the Montclair University Alumni Club

Member of the Montclair University International Student Organization

REFERENCES:

Available upon request

Contact this candidate