Project Manager Quality Assurance
Resume:
TED ENEA
East Windsor NJ *****
******@*******.***
Summary
Dynamic, accomplished ITIL Certified manager with 25 years in the IT Industry; seasoned PMI Certified
Project Manager able to direct all aspects of system hardware, software and network implementation
projects as well as management of daily routine activities; proven abilities in strategic planning, disaster
recovery planning, preparation of IT budgets and achieving improved availability of IT Systems; people
manager known for supervising, training and motivating employees to become more productive and
valuable; detail oriented, hands-on and leads by example.
Professional Experience
IBM Global Services, Piscataway NJ 1998 - 2008
Quality Assurance Representative (2003 – 2008)
Provided Quality Assurance (QA) and Project Management expertise to IBM’s Sales and Project
Executive (PE) communities in support of various Strategic Outsourcing activities; coordinated and
performed reviews of new business proposals and contracts; conducted periodic Project Management
'Best Practices' reviews to assess compliance with IBM’s policies and procedures; actively participated in
development, refinement and implementation of IBM’s internal QA processes.
Recognized by management as a "Top Contributor" in four consecutive years for providing
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thorough, timely, high quality detailed contract/proposal reviews and reports
Improved customer satisfaction by exceeding the sales community and customer deadline
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expectations and improved IBM’s win-ratio and revenue growth
Earned multiple awards and recognized by peers for developing standardized template for
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gathering and organizing data on "Project Management Reviews" and standardized report format
to accommodate all "Contract/Proposal Review" reporting requirements; accomplishments helped
improve efficiencies & productivity in QA organization and provide consistent & uniform reports to
Senior Management
Executive Project Manager (2000 – 2002)
Managed and tracked new business opportunities for the Project Executives. Assisted PE’s with
determining Project Office staffing requirements and development of Roles/Responsibilities for the Project
Office. Assisted PE’s to setup and maintain their Project Control Book.
Successfully managed the end-to-end process for new business and "Requests for Services" on
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a newly signed Strategic Outsourcing contract for an Atlanta, GA based technology company,
achieving approximately $75 million in new business revenue
Communications Manager (2000)
Contracted as "Staff Augmentation" to Great Lakes Chemical Corporation; managed staff of 4 people with
responsibility for Voice & Data Communications and e-Mail functions; followed up on daily activities and
problems and reviewed project status.
Projects managed under my leadership:
• Migration of Frame Relay Network from Sprint to ATT to reduce cost and improve throughput
• Evaluate vendor proposals for e-Mail outsourcing to unify disparate e-Mail platforms in use
• Renewal of Telephone/Voicemail system maintenance contracts that ensured continuous service
******@*******.***
Ted Enea
Project Manager (1998 – 2000)
Played key role in outsourcing project led by IBM Germany to transition existing Hapag-Lloyd (America)
Data Center to IBM Germany; supported Global Team Lead with due diligence activities; planned and
coordinated data migration activities; planned and performed on-site training of staff in Germany to
support transitioned operations; managed US project to migrate existing ATT Frame Relay network to
IBM’s “Managed Data Network Services (MDNS)” solution.
Projects completed under my direction and/or assistance:
• Hapag-Lloyd US Data Center transition to IBM Germany as per contractual obligations
• Migration of the “as-is” network to IBM’s MDNS Solution
• Roll out of Windows/NT and Ethernet LAN to all Hapag-Lloyd (America) offices in US and
Canada to position the customer for planned client-server based applications
• Upgrading mainframe OEM software to achieve YR2K compliance
• Consolidation of multiple MVS images onto single OS/390 image, reducing need for additional
LPARS and achieve cost savings
Hapag-Lloyd (America), Piscataway NJ 1990 - 1998
Manager of Systems Programming and Computer Operations
Spearheaded Data Center Operations, managing staff of 14 persons with varying functions and degrees
of expertise, including Systems programmers, Computer Operators and Supervisors, Technical Support
and Production Support; day to day operations and problem management; preparation of IT budgets;
evaluation of vendor proposals; Disaster Recovery Leader for configuration planning, design of
backup/restore philosophy for mainframe data, WAN recovery and automatic fail over to DR Site,
quarterly testing and contractual issues; accountable for strategic planning of mainframe
software/hardware and Wide Area Networking.
Originally hired as VTAM Systems Programmer in 1990; promoted to Manager of Systems Programming
in 1993 and given responsibility for overall Data Center and Computer Operations in 1994.
Projects managed under my leadership:
• Redesign and successfully implement Mainframe and WAN Disaster Recovery to ensure
business continuity in the event of disaster
• Data Center relocation from NY to NJ dictated by the company’s decision to move to Piscataway
• Numerous Hardware/Software upgrades; new hardware technologies made it possible to reduce
floor space and environmental costs and take advantage of cost savings with new ‘Tiered’ OS
software licensing structures; system software levels were maintained at “n” or “n-1” version
levels to ensure compliance with vendor supported levels
• Network consolidation; separate point-to-point SLDC network and TCP/IP router-based Token
Ring network were combined into single Frame Relay network to reduce transport and hardware
cost as well as position the company for future new technology.
Education
A.A.S. Data Processing, Kingsborough Community College, Brooklyn New York
Professional Development
ITIL V3 Foundation Certification
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George Washington University Masters Certificate in Project Management
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PMI Certified Project Management Professional (credential expired)
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