Management Human Resources

Eric S. Henderson

*** ******** ****** #* ******: 818-***-****

Monrovia, CA 91016 E-mail ****@***********.***

SUMMARY

Strategic, analytical thinker with an established track record for resolving complex

problems; resourceful and inventive in developing and implementing creative solutions

to increase cost savings, efficiency and improve employee well-being. Improve process

efficiencies through system implementations and employee training. Ensure quality

customer experience by communicating empathy and clear communication to de-

escalate difficult situations.

EXPERIENCE

COMMUNITY DEVELOPMENT COMMISSION, LOS ANGELES, CA 8/2006 – Present

Employee Relations Analyst

Provide human resource support for 9 Divisions, totaling 650 individuals, including

compensation administration, training program development and delivery, and

organizational development guidance; promoted after 7 months on the job.

• Lead management through employee complaints, the enforcement of HR policies

and other highly sensitive investigations which has resulted in 43% less settlements.

• Overhaul definition, disclosure and tracking of program conflicts of interest in

compliance with federal statues to allow a greater pool of qualified candidates to fill

business critical positions without being in conflict.

• Responsible for ensuring market competitiveness in compensation, translating into

an average 25% increase in salary growth potential for all classifications since 2007;

thereby decreasing turnover 37% in key positions

• Manage supervisor training by assessing, developing and delivering training

programs to increase supervisor and leadership effectiveness

• Cross-trained in recruiting, screening, selection, risk management and benefits

administration to augment these functions in time of increased workload so as to

reduce dependency on external agencies

ACADEMY OF BUSINESS LEADERSHIP, ROSEMEAD, CA 6/2006 – 8/2006

Business and Leadership Instructor

Instructed and mentored a summer class of underprivileged high school scholars in

value-based business practices and provided guidance in the development of business

plans, winning second place in competition. Continued mentor relationship over last 3

years with student who is now preparing for freshman year of college.

PREMIER SOCCER, MONTROSE, CA 8/2003 – 3/2006

Store Manager

• Conducted detailed evaluation identifying business development opportunities;

launched two resulting new store locations

• Improved inventory system and website maintenance, resulting in a 24% increase in

Internet sales

• Restructured employee roles to eliminate unnecessary overtime

• Recruited and managed 6 employees

• Instituted a formal hiring process and training program for new employees

EDUCATION

Peter F. Drucker Graduate School of Management 5/2006

Claremont Graduate University, Claremont, CA

MBA, concentration in Strategy & Human Resources Design

Consulting assignments:

• Organizational culture assessment for a nationwide healthcare management firm

• Business process analysis for an aircraft parts distributor that resulted in

implementation of streamlined management processes to improve operational

efficiency

Claremont McKenna College, Claremont, CA 5/2003

BA, Psychology and Government (dual major) with a Kravis Leadership Sequence

Spring term 2002 in British Studies at University of Edinburgh, Edinburgh, Scotland

PERSONAL

• Wine enthusiast, member of 2 men’s soccer club teams, coached “Boys under 14”

club soccer team in 2003-04, sweeper for Claremont McKenna Soccer team 1999-

2004: team captain for 3 years and 2000 All-American, All-Regional, All-League

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