Sales Administrative Assistant

DARLENE CRAMMER

**** ******* ***** #***

Naperville, IL 60563

Residence: 630-***-****

Cell: 630-***-****

E-mail: **************@*****.***

SUMMARY

A creative and well-organized administrative support professional with extensive software and

hardware experience coupled with project coordination abilities in flowcharting, document retention,

and data control. Background includes sales, marketing, customer service, and quality control. Skilled

communicator with customers, vendors, and all levels of management with strong analytical skills.

Works well individually and contributes effectively to team goals.

PROFESSIONAL EXPERIENCE

UNITED STATIONERS SUPPLY CO., Deerfield, IL 2008 to 2009

North America’s largest broad line wholesale distributor of business products.

Field Sales Administrator, Carol Stream, IL

Supported the Midwest VP of Sales and 7 account managers in all department administration

focusing on confidentiality and accuracy.

During the busiest quarter of year for orders, maintained all custom pricing contracts for

Account Managers and reduced time on implementing pricing by 25%.

Devised and implemented monthly sales initiatives for the Midwest Region to improve the

process on expediting national account orders.

Reduced annual costs by 10% through aggressive contract renegotiations for the tabletop

road shows, completed applications, renewed memberships, processed payments, prepared

final agendas and itineraries.

Recorded and tracked rebate exceptions on pricing contracts for all Account Managers by

scheduling the required processes for rebate approvals.

Processed expense reports for upper level executives.

ABITIBIBOWATER, Montreal, Quebec 2001 to 2008

Producer of wood fiber products including newsprint, coated papers, book papers, groundwood,

speciality and market pulp as well as as recycled directory paper.

Account Coordinator/Administrative Assistant, Lisle, IL

Supported the Western Region Sales staff and the Quality Control team. Answered product and order

related questions for customers, maintained the sales database, and organized mailings and sales

promotions.

Recorded and tracked all opportunities and clearances on all sales quotes.

Problem-solved customer complaints and researched reported shipping errors to resolve

matters quickly and efficiently.

Processed quality claims and credits to customers for the “Bowater” side of the company.

Maintained “printed” samples inventory by generating a spreadsheet to track sample requests.

Compiled sales data and distributed tonnage reports for clients, Customer Consumption

Reports, on a monthly basis.

Created all work instructions for the software programs necessary to expedite all sales orders.

Recorded and managed all price exceptions for the Western Sales team.

Darlene Crammer Page 2

MOTION CONTROL CORPORATION, Farmington Hills, MI 1998 to 2001

Industrial controls distributor and system integrator for automation products.

Administrative Assistant

Provided high-level administrative support to the Engineering Department, Service Department, and

Sales Department. Organized a variety of administrative functions, prepared project reports and

documentation for the Engineering meetings. Maintained calendars, coordinated weekly production

schedules, handled internal training on various software programs for the inside sales staff.

Managed various accounts with internal sales to coordinate and expedite the flow of work and

materials within or between departments according to production schedule.

Assisted management in development of new policies, procedures and processes for the

department.

Produced POs to outside vendors as needed.

Internal auditor/ISO coordinator for ISO 9001: handled all work instructions and documents

needed for ISO 9001.

VALEO LIGHTING SYSTEMS, Livonia, MI 1997 to 1998

Industrial controls distributor and system integrator for automation products.

Office Administrator

Supported Engineering and Program Management team. Prepared presentations and

documentation for Engineering meetings, managed the entire division’s travel program, arranged

travel schedules, planned large and small meetings, maintained calendars, prepared numerous

contracts and provided additional administrative support to several upper level executives.

Assisted executives with follow-up on multiple issues and concerns both internal and

external, including those that were sensitive and/or confidential in nature.

Developed spreadsheets to track progress of various projects and keep management

informed.

Created, published, and implemented QS-9000 procedures and work instructions.

Technical/Network Administrator – Garrett Tool & Engineering (1988 – 1996)

Purchasing/Payables Manager – Computer Horizons (1985 – 1988)

EDUCATION

Completed courses in Accounting, Henry Ford Community College, Dearborn, MI, 1980

PROFESSIONAL DEVELOPMENT / TRAINING

New Horizons Learning Center – Livonia, Michigan and Southfield, Michigan 1995 – 2001

Productivity Point International – Hinsdale, Illinois and Naperville, Illinois 2001 -2007

Internal Auditor's Course on ISO 9001, Innovative Training Technologies, Farmington Hills, MI

COMPUTER SKILLS

Microsoft Office Excel, Word, PowerPoint, Outlook, Project, Access/ Lotus Notes / Adobe Photoshop

Act! 4.0 / Visio / Business Object Reports / Customized in-house databases

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