Six Sigma Training

Carlos R. Lyons

*** ****** **** ***** * inston-Salem, NC, 27104

336-***-**** Email: ********.***@*****.***

EXECUTIVE SUMMARY

Experienced Six Sigma Black Belt with strong analytical skills and success solving large-scale issues in

a corporate environment. Results-driven individual with a variety of skill sets focused on delivering

improvements to profitability and efficiency. Possesses the ability to communicate to all levels of

management and capable of gaining buy-in from others. Areas of expertise include:

Six Sigma Project Methodology Business Process Management Statistical Process Control

Quantitative Analysis Strategic Planning Training and Facilitation

PROFESSIONAL EXPERIENCE

BB&T Corporation, Winston-Salem, NC June 1994 – April 2009

Fortune 500 financial services firm operating primarily in the eastern U.S.

Quality Consultant December 2005-April 2009

Facilitated high impact, Six Sigma projects sponsored by the Executive Management team. Developed

quality education sessions for internal Black Belts and other quality professionals. Trained, advised,

evaluated, and certified internal Green Belt candidates.

• Transformed an internal, branch-oriented education program resulting in a 280% increase in the

number of employees completing the requirements for certification, which improved the overall

competency of branch personnel.

• Eliminated non-value added activity in the Equipment Finance Tax Compliance process, which

allowed the department to focus on recouping over $200,000 in outstanding balances in

dormant leasing accounts.

• Identified key characteristics of branch personnel turnover and recommended strategies to

retain employees.

• Performed a feasibility analysis and proposed a strategy to consolidate legacy broker-dealers

within company to produce substantial efficiencies.

• Certified twenty-six internal Green Belts during tenure.

Special Projects Manager September 1999-November 2005

Responsible for the operational design of a training program with a $10 million annual budget. Re-

engineered several major processes concerning logistics planning within the Leadership Development

Program. Managed long-term special projects that enhanced the training offered to the lending sales

force and other key managers.

• Identified and eliminated inefficiencies in training program resulting in a 10% reduction in cycle

time.

• Implemented a compensation change affecting trainees that saved the department in excess of

$100,000.

• Developed the design for over 200 learning events.

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Business Credit Training Instructor December 1997-September 1999

Constructed the curriculum for the BB&T Banking School at Wake Forest University. Spearheaded the

selection of professors to serve as instructors for the Banking School. Presented semi-annually a

summary to the Banking School Advisory Board, which consisted of senior and executive managers.

Provided consultative services to internal managers concerning innovations in workflow and efficiency.

• Developed and implemented an action plan that transformed the Banking School from concept

to application in eight months, which included selection of participants, purchase of training

materials, and securing classroom/in-residence accommodations.

Credit Review Officer September 1996-December 1997

Examined the quality of assets in the commercial loan portfolio. Performed on-site reviews of credit files

throughout corporate footprint. Developed the layout design and programming of department’s

database projects. Facilitated the database-specific training of department personnel.

Credit Analyst February 1995-September 1996

Identified performance trends via examination of financial statements. Assisted in the training of new

analysts joining the department.

CERTIFICATION

Six Sigma Black Belt

North Carolina State University, 2006

Quality Improvement Associate

American Society for Quality, 2006

EDUCATION

Master of Business Administration

Kenan-Flagler Business School, University of North Carolina at Chapel Hill, 2002

Bachelor of Arts in Economics and Political Science

University of North Carolina at Chapel Hill, 1994

COMPUTER SKILLS

Proficient in Microsoft Office, Microsoft Project, Crystal Ball, Moody’s Financial Analyst, and Minitab 15

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