Quality Assurance Manager

William E. Conti

** **** *****, ******** ** *****

401-***-****(cell)

***********@*****.***

Summary

Nine years of information technology. Systems include; telecommunications, Financial, e- Business

solutions, data analysis, web design, programming, medical science and terminology. Knowledgeable in

software life cycle processes, including the creation and version control of test plans and test scenarios.

Unit, system integration regression testing. Requirements analysis and tractability matrixes.

Career Objective

Seeking a responsible and challenging position in the software industry.

Professional Qualification

Technical Experience

Testing Tools: Oracle SQL, MySQL, SQL Plus, SilkTest, Segue, Winrunner, VI Editor, Dredix, Universal

Account Manager, Customer Account Data Management, Data Software Billing System.

Software: Retail-J, Config Builder, VSlick, Symantec Ghost, TNVT Plus, Internet Explorer, Netscape

Navigator, MS-Office, Access, Excel, Word, Adobe Photoshop, Visio, Citrix Program Neighborhood

Metaframe, Multi-Site Reporter(MSR), Multi-Site Manager(MSM), MicroStrategy.

Languages: SQL, JAVA, JDK 1.1, Visual Basic, C, C++, Perl, TCP/IP, HTML, VXML,

Systems: Windows 95/98, Windows NT, MS-DOS, Linux, Apache, UNIX, Red Hat 4.0, X-Terminal, and IBM

PC Compatibles, Netfinity 3000, IBM 4690 and NCR Registers, Instant-Office 3500, Instant-Office Voice

Server, Instant-Office Service Response, Nortel CVS VPN Client.

Trouble Report Systems: Lotus Notes, Peregrine/HEAT, AS/400, SQA-PVCS Trouble Report Tracker, Test

Expert, Mercury Quality Center, HP Quality Center, Atlas, Citrix, Facets, Trizetto

Skill Areas

Knowledge of the complete System Development Life Cycle and its implementation from

requirements, design, testing and production support.

Familiar with relational database concepts and Entity Relationship modeling techniques.

Worked as the lead tester with Oracle Database

Worked on Unix and Windows NT platform.

Proficient in SQL with extensive hands-on experience with writing queries.

Used Test Director to track defects and developed test cases and test scenario.

Used WinRunner to create test scripts for web-based and front-end applications.

Wrote Test Plan utilizing high level design and user requirement documents.

Trained and provide support to other testers.

Wrote Training Manual and Operation Manual.

Performed System, Integrated Systems, User Acceptance, Regression, Performance.

Types of Testing Performed:

Manual, Automated (including Winrunner), Function, System, Regression, Parallel, Volume, Stress,

Usability, Performance, Security, Reliability, Acceptance, Black-box, White-box, Load and Smoke Testing.

Professional Contracting Experience

Blue Cross Blue Shield of Rhode lsland – January 2009 – May 2009 – Lead security tester( health

care systems)

Wrote test plans, test cases and defects in HP Quality Center.

Performed SIT and UAT on Trizetto Facets applications system.

Created spreadsheets in Excel for test cases and wrote test steps.

Tested Security on Facets Hosting site and application system.

Processed Claims in Facets application.

Wrote test cases for Healthcare Pricing.

Tasked as security systems test lead.

Test security protocols, vulnerabilities, and validation.

Provided guidance to UAT team for all security test procedures and roles testing.

Reviewed and approved Quality center test procedures and test results.

Trained UAT on Quality Center.

CVS / Caremark Corp. – March 2008 – January 2009 – Test Analyst

Wrote test plans, test cases and defects in Mercury Quality Center.

Performed Regression testing, UAT, and End to End testing on Vertical IVR System 7 and

InterOffice 3500 mainframe.

Executed System/Acceptance Testing, documented results and resolved issues.

Created flow charts in MS-PowerPoint and Excel spreadsheets.

Extracted CAB input files of each store from the Vertical Networks Instant Office platform.

Built data in Oracle tables with existing CVS data.

Prepared documentation for Software Quality Assurance Review, and Peer/Final QA Review.

Tested for data load, data validation and retention, and load/application performance (MSR).

Used MicroStrategy to view CVS reports/store data.

SQL backend testing on project data management to verify test results.

Manual and Automated testing on multiple IVR systems.

Torex Retail Store Systems, Inc – August 2006 – July 2007 – QA Specialist

Provided support for IBM 4690 and NCR registers after testing new software.

Supported configuration of GSA applications, and store networking setup.

Wrote test plans and test cases from Functional Specifications documents.

Ran manual and automated testing on IBM 4690 terminals and controllers.

Communicated and stored testing data and tracked trouble reports in Lotus Notes.

Used Winrunner for automated testing on system upgrades.

Performed Out of Box testing using Retail-J.

Ran verification / differential testing on final software releases.

Met with developers and QA team for strategic analysis.

Was a Team Leader on multiple projects while meeting deadlines.

Used Config Builder and VSlick to perform diff reports.

Ran diff reports in PVCS for identical items.

Used Regression testing on manual SQL scripting.

Took backups and restored images using Symantec Ghost.

Applied Software Maintenance (ASMs) on store controllers.

Reported clients’ project status and monitors test site performance by attending regional user site

Updated business requirements as a result of user test sites

Brooks / Eckerd Pharmacy Sept 2005 – August 2006 – Help Desk / Tech Support

Applied test case writing in Microsoft Word and Excel spreadsheets.

Executed test cases for registers, monitors, and printers using UNIX shell scripts.

Tested and troubleshooted IVR servers, and down stores in Telnet sessions.

Head to head testing on routers (Cisco, Adtran, Flexcom) DSU/CSUs, access points and handheld

units (McKesson, Falcon, Selmor RF guns) by pinging networking equipment.

Received and conducted triage on incoming problems from various sources

Tracked and created trouble reports in Peregrine/HEAT, AS/400

Extensive software knowledge, including Windows 2000/XP, Office 2000/2003, Peregrine Service

Center 5.x/6.x, Lotus Notes 6.5, Basic Active Directory Tasks, Cisco VPN Client 4.0, and Symantec

Antivirus 10.0

Hardware knowledge, including IBM PC and Laptop, Lexmark and HP printers, HP and Canon

Scanners, PDAs, and Blackberry

Excellent written and verbal communication skills

Ability to write technical documentation

Troubleshooted GCP/GMP, Citrix Server, and Windows/NT environments.

Community College of Rhode Island – Sept 2004 – May 2005 - Computer Lab/Programmer

Tutored students in computer systems, and PC related issues, project problem solving and tracking

department issues.

Provided technical support over the phone.

United Postal Service - November 2003 – September 2004 - Data Entry/Test Auditor

Audited invoices, and entered information into the international database system (ODC).

Shipping, receiving and packaging of international items.

Front and backend testing on shipping system software.

Loomis Fargo & Co. - November 2002 – October 2003 - Data Entry/Test Auditor

Verify money deposits, input data and prepare daily manifests, spreadsheets and verification

documents. Streamline transit routes.

Logged reports in Armored Motor Service network application.

Community College of Rhode Island – September 2001 – May 2002 - Computer Lab/Programmer

Answered phone calls to help solve computer problems and provide technical support.

Provided general computer information and support: Excel, Access, PowerPoint, Word, Office

2000, COBOL, QuickBasic, PageMaker, NOVELL, QuickBooks.

Pharmacare - July 2001 – August 2001 – Data Entry Clerk/Test Auditor

Created mailing labels and tracking numbers for remittance checks, medical data, and pharmacy

brochures. Data entries were entered into MS-Access.

Ran and printed daily tracking reports at the end of the day

Thomson Financial – April 2000 – December 2000 Quality Assurance Software Tester

Ran automated test scripts using Winrunner and SilkTest to record testing information.

Ran backend testing in Oracle/SQL, created, executed, and documented SQL test scripts.

Wrote test cases for each entitlement screen in Excel and a test plan for the entitlement system.

GlobalOne/Sprint – May 1999 – October 1999 – Software Tester

Built new databases in Access 97 for Y2K testing, moving all tables and queries to new databases

for each year / date tested. Took screen shots of testing to show how, when and where errors

occurred, what error messages were displayed and how to resolve the error to aid the

programmers and developers.

Wrote test cases for each year tested, gave complete descriptions of test operation, and how each

year was tested. Tested Order Entry, Batch Maintenance, Order Maintenance, Inventory Ordering

and Numbering screens for stress testing and Y2K. Also included data entry in Oracle/SQL.

MCI Telecommunications - March 1999 – April 26 1999 - Software Tester

Trained employees to use PVCS Tracker.

Edited documents and made daily changes to test plans.

AT&T - Universal Platform 99.01 Team – October 1998 - Feb 11 1999 - TR-SQA Analyst

Reading tracking and updating Trouble Report data in PVCS Tracker.

Using TestExpert to update, add and deleted Test Conditions and Test Cases that came from

previous releases to current release. Updating expected results and process action(s) of test

results.

Used Data Software Billing System on a UNIX workstation to load and display customer account

information. Then used Universal Account Manager to test conditions that required changing

customer billing information and verified these changes by entering the results into TestExpert.

Aurora Simulation December 1996 – September 11 1998 – Jr. Software Engineer

Researched IT technology / security info for Soteria program.

Assisted in security network software, and video monitoring.

Monitored network hardware, Cisco routers and firewall.

Tested hospital monitors and operating systems, X terminals.

Education

Community College of Rhode Island (2001- 2003) - General Studies A.A.

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