Customer Service Manager

John Trushell

*** **** ******** **** ******** New Jersey 732-***-****

Facility Operations Manager

Production and Facility Operations Manager with a distinguished 20 plus year operational leadership record of

accomplishments in customer service, profit generation, safety, logistics, product development, and facility operations. A track

record of evaluating business needs, developing action plans and delivering results. Excel at cultivating new procedures to

drive sales growth, customer service and bottom line results through employee empowerment, productivity improvement,

operations cost savings and strong leadership. Expertise includes:

Customer Service Management Product Development

Lean Manufacturing / Six Sigma Profit Management

Strategic Planning Project Management

Business and Product Analysis Team Building and Coaching

PROFESSIONAL HISTORY

Senior Manager Facility Operations, DPT LABORATORIES 2005 to 2009

Develop and execute departmental budget controls, oversee all facility building infrastructure including boilers, HVAC

systems, electrical upgrades and water system monitoring. Contractors’ selection through bidding process for

renovation, new construction and all other facility related work to maintain peak operating performance. All

documentation for supporting projects such as work scopes, cost estimates, capital justification, recordkeeping,

drawings and Microsoft project timelines to ensure effective communication and impact analysis.

Created and maintained annual budget for three (3) pharmaceutical plants

Developed and executed capital projects and non-capital project budgets

Established a safe work environment to achieve a zero injury rate and sustained for the past 3 years

Developed and executed budgets for Facility infrastructure and grounds maintenance upgrades

Implemented new site security procedures and supporting monitoring equipment to support DEA regulated areas

and employee safety

Created, implemented and optimized computer based facility maintenance repair system

Optimized Preventive Maintenance System (MP-2) to a sustainable 96 % on time completion rate

Coached and trained Supervisors and facility personnel to achieve highest quality standards in alignment with

corporate and customer requirements

Monthly Manager Metric Team Leader for site

Core Manager Optimization Team Leader for site

Developed and executed the implementation of building integration monitoring system for all boilers, water

systems, HVAC systems and sterile operations controllers

Senior Production Manager Solid Dose Plant, DPT LABORATORIES 2002 to 2005

Manage day to day operations for solid dose plant and provide guidance to Production Manager in Liquids plant.

Managed, coached and mentored 350 union employees and 20 management staff in alignment to DEA, narcotic,

OTC, and Rx production regulations at the highest quality and productivity with all related documentation

Developed and provided training for product quality standards and cGMP

Optimized productivity and labor absorption from 70% to a sustainable 105%

Implemented procedures and business strategy to increase customer service levels from 68% to 98%

Led cross-functional teams to improve line quality, through put, safety and reduction of mechanical downtime

Led Manager Level Cross functional teams on deviations or site issues to resolve through action plans and

process improvements

Decreased investigation and deviations from 136 reports to 10 minor incident reports and 2 formal investigations

in 2004 and 1 formal in 2005

Created employee incentive programs to increase productivity and quality

Established and executed short and long term production schedules

Developed and maintained operational budgets and controls

Led new product teams from inception through commercial production

Led Management Negotiation Team for 4 year union contract

John Trushell

Page Two 732-***-****

PROFESSIONAL HISTORY – CONTINUED

Production Manager Liquids, WEST PHARMACEUTICAL (DPT LABORATORIES AQUIRED IN 2001) 1999 to 2002

Managed day to day operations for two OTC, cosmetic and household products plants for 250 union employees and

10 Production Supervisors, responsible for all quality and production activities to meet or exceed quality standards

and customer delivery dates.

Led Health and Well Being Safety Team for site

Increased productivity from 60% to 98% and reduced waste by 40%, sustained through tenure in this plant

through workforce procedure improvement team

Improved labor utilization and absorption rate from 65% to 93%

Implemented employee training program for each level of operations

Managed MRO for all production supplies and equipment repair budgets

Ensured all necessary records were maintained and comply with all cGMP, SOPs and DEA regulations

Created system improvements agendas and business analysis for review by site General Manager

Reduced deviation and investigation by 60% through proper staff training and procedure execution

Established and executed short and long term production schedules

Specialized in production line engineering and line balancing techniques

Led new projects and product management for all product launches

Production Supervisor, WEST PHARMACEUTICAL 1997 to 1999

Responsible to execute daily shift production and quality standards, provide training of union personnel and directing

mechanical staff for immediate line repairs to meet quality and performance standards.

Ensured the safety of all 2nd shift personnel

Execution of daily production schedule in alignment to all SOP and cGMP

Specialized in hot liquid and gel deodorant products

Communicated all daily goals to production line staff and reported daily final results

Created specialized work force for new and current products

Responsible for all attendance records of 2nd shift employees

Production Supervisor, Innovative Folding Carton 1995 to 1997

Installation of new High speed printing equipment, Combco 6 station inline and 6 color Nilepeter

Development of all SOP’s to support new Flexographic printing Dept

Hired an trained all personnel for Production and Quality Departments

Installed all quality inspection equipment and all related standards and SOP’s

Plant Supervisor, ZORN PACKAGING 1984 to 1995

Responsible for all plant operations, scheduling and purchasing

Responsible for all hiring and training of personnel

Increased productivity through team building and coaching

Supervised all printing, warehouse, mechanical and quality personnel

Development and executed plant budget and controls

Performed and presented process improvements directly to Board of Directors

EDUCATION

CURRENTLY PURSUING A BACHELORS IN BUSINESS SCIENCE, TENTAIVE GRADUATION 2010

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