Project Manager Customer Service

Bohghee Lau

** ****** ****** #***, *********, MA 02142 ● 617-***-**** ● *******@*******.***

_________________________________________________________________________________________

SUMMARY

• Over twenty years’ of technical project, enterprise system architecture, e-Commerce, ERP project

experience with Big Four and large financial institutions

• Business process transformation, translating problem statements, requirements to well documented

functional, technical design documentation

• Experience of SDLC in a complex enterprise environment for system implementation and integration

• Proven ability to manage and deliver highly technical, complex, customer facing, high volume,

transaction processing systems

• International, cross-cultural experience, and fluency in three Chinese dialects (Mandarin, Cantonese,

Fukienese), read, write in Traditional or Simplified Chinese

PROFESSIONAL EXPERIENCE

BearingPoint (formerly KPMG Consulting), Foxboro, MA 2000-Present

Manager

Project Manager Deltek Costpoint/Time and Expense implementation

W orked on a two year, $40 million Deltek Costpoint/Time and Expense implementation. Collaborated

with cross functional team of business sector leads, managing directors, operations managers from HR,

Payroll, AP, Billing, and Compliance to meet project objectives. Gathered requirements, prepared fit

gap analysis, designed new business process and procedures to meet DCAA and FAR regulations,

conducted workshops and conference room pilots with key stake holders for design validation, and to

senior executive steering committee for acceptance

• Responsible for $3 million project budget and project leadership to a team of 8 which included

managers from various departments, project consultants, offshore developers and external vendors

• Designed and implemented Imaging Technology that reduced documentation retrieval time

necessary for audit or customer inquiry from weeks to minutes, provided self service capability to

significantly improve customer service and saving of $500K in labor cost and document

management fees

Project Manager PeopleSoft Financials implementation

W orked on a two and a half year, $60 million PeopleSoft Financials implementation. Collaborated with

cross functional team of business sector leads, managing directors, operations managers from HR,

Payroll, AP, Billing, and Compliance to meet project objectives. Gathered requirements, prepared fit

gap analysis, designed new business process and procedures, conducted workshops and conference

room pilots with key stake holders for design validation, and to senior executive steering committee for

acceptance

• Responsible for $6 million project budget and project leadership to a team of 10 which included

managers from various departments, project consultants, and offshore developers

• Designed, developed and implemented a custom T&E capture application that mimicked the prior

T&E capture system to minimize re-training costs and transition risk that uses XML and PeopleSoft

Messaging Services, the same technology was used in VirginUSA Inflight Entertainment

• Designed and implemented a custom self service T&E adjustment module that provided

streamlined control and audit, the module resulted in savings of $1 million annually and the

elimination of a back office department that handled manual adjustments while completely

eliminated errors associated with manual process.

Technical Lead eProcurement implementation for Bank of America

Implemented a hosted eProcurement solution for Bank of America to handle their North America

sourcing, managing, and transaction processing of contingent workforce. The system is used by the

bank and their contractors

• The system transacted over $300 million in annual services procurement for the bank and

generates about $4 million in fees annually to BearingPoint

• Led the technical team of 4 in architecting a low cost, Intel based infrastructure to support the bank

and its vendors

• Designed and developed an EDI interface with the bank’s AP department for payment processing

Technical Lead Six Sigma implementation for Coca-Cola

W orked with Six Sigma Black Belt consultants to deliver a Business Risk Accessment Tool for Coca-

Cola worldwide. Led 4 technical team members and delivered the product in 4 months. The tool

assessed Coca-Cola’s local Staffing, Bottler, Supplier, Product, Business Climate, and Support

structure, results are rolled up to Regional, Divisional and Corporate level in a dashboard format at the

various levels.

• The system provided regional, divisional and corporate level managers with insights of quantifiable

measures for planning and risk mitigation activities

• W orked with Coca-Cola IT to device an automated release and product upgrade to their desktops

globally

Product Manager Electronic Bill Presentment and Payment (EBPP)

Started the EBPP practice at BearingPoint, developed partnerships with the largest EBPP vendors

then, such as eDocs (now part of Siebel/Oracle), Avolent, BlueGill (now CheckFree) and CheckFree.

Educate Business Development Managers, and other business practices of the product and capabilities

• Architected, designed a Payment Gateway solution for Texas Online, the hosted eGovernment

portal transacted $10 billion in 100 million payments since its inception in 2000

• The eGovernment portal was awarded the 2002 George Mitchell Payments System Excellence

Award with NACHA

• Generated $2 million in fees providing consulting services to Principal Financial Group, Amarada

Hess, Sprint Canada, Yorkshire Power Group (UK), Bell South, MasterCard, KPMG Mexico on

EBPP on go to market strategy, vendor sourcing and selection, and prototyped vendor solutions

FleetBoston Financial/BankBoston, Boston, MA 1996-2000

Senior Manager, International Systems

Project Manager Global Trade Services Systems

th

Bank of Boston was the 5 largest Trade Services provider among all US banks. Led a team of 6

developers, and product manager in developing one of the first internet based Letters of Credit system

in the industry, the project budget was $1.5 million and took 12 months

• The system was featured in Treasury Management Association Conference in San Francisco in ‘99

• The same system (sold by the contractor thru agreement with the bank) was subsequently adopted

by some of the largest US banks, Bank of America, Wells Fargo, State Street Bank. The system

was finally acquired and now marketed by S1 Corporation

• W orked with the bank’s Singapore IT team in establishing an off shore L/C processing center in

Manila Philippines

Business Project Lead Cash Management, Re-engineering of BankBoston

One of ten technologist and fifty senior business executives chosen to work with Aston Associates in a

year-long bank wide re-engineering effort

• W orked with business executives in identifying emerging technology to support key business

initiatives

• Using Aston’s methodology, emerging initiatives were shaped into system designs, effort and cost

estimates through iterative refinement of the original ideas

• The web based Letters of Credit system was one of 10 approved technology projects that came out

of the re-engineering effort

Fidelity Investments, Boston, MA 1994-1996

Manager, Fidelity Benefits Center (now Fidelity Employer Services Company)

Hired as one of five technology project team managers to build new ground-up technology platforms and

infrastructure to support the new line of business.

Project Manager Voice Response System for Health and Welfare enrollment

• Led development team of four for a duration of 12 months in Dallas and Boston on the development

of a Voice Response System to handle Health and Welfare enrollment. Navigated the complexity

of parallel development, and convergence of all systems at delivery

• Project completed in time for the enrollment of Mead’s 32,000 employees (now MeadWestvaco),

the subsequent enrollment for Shell Oil for about 50,000 employees

BankBoston, Boston, MA 1987-1994

Senior Consultant, International Systems

Setup the bank’s Bogota Colombia office, sourced local IT vendors to provide services

•

Implemented a vendor Trust package in the Nassau Bahamas branch

•

Developed an Oracle client/server application for International Private Banking

•

Developed a VB based Wealth Management application for International Private Banking

•

EDUCATION

Boston University, Boston Massachusetts, 1984

Bachelor of Science, College of Engineering – Manufacturing Engineering

SOFTWARE KNOWLEDGE

Proficient in Oracle SQL, PL/SQL, Pro*C, SQL*Net, Microsoft SQL Server, Transact SQL, Toad, DB Artisan,

VB, C/C++, JavaScript, HTML, XML, FTP, Microsoft Project, Powerpoint, Access, Excel, Visio, SourceSafe,

PVCS, Documentum eRoom, Mercury Test Director, QTP, LoadRunner, Clarify, Windows XP, Server, Unix,

Perl, TCP/IP, familiar with PeopleCode, PeopleSoft App Message, XMLLink Services

Contact this candidate