Customer Service Manager
Resume:
Theresa Valencia
Home: 661-***-****
**** *. *** *- *, Leona Valley, CA 93551
Cell: 661-***-****
Email: *********@*****.***
Summary: Highly motivated, detailed oriented, skilled at handling multiple tasks and projects
simultaneously. Works well under pressure and heavy volume of work
Experience:
Oct 06 – Present Stone Roofing Company, Inc., Palmdale, Ca
A/R Administrator
Daily functions of Accounts Receivable
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Weekly/Monthly billing for all jobs
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Posting Deposits
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Review and maintain Aged Receivable Reporting (bad debt, return checks, write-offs)
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Prepared and entered journal entries for month-end as necessary
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Analyze, research and resolve problems (internal/external customers)
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Monthly collection calls
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June 99 – May 06
Nov 81 – May 06 MetLife Resources, Glendale
Manager/Financial Analyst/Office Manager
Oversaw the daily functions of running the office
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Prepared monthly general ledger Reports for 26 Sales Regions
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Coordinates and plans yearly budget and forecasts
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Developed & maintained daily communications (verbal, email) with field sales and management
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Created presentations for Senior Management.
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Security First Group, Glendale Nov 81 – May 99 (0ffice acquired by MetLife Resources)
Supervisor of Accounting Services (A/P/Payroll)
Supervised both Accounts Payable and Payroll Administration daily functions
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Review daily processing of A/P invoice and check run (60 – 150 per day)
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Review payroll and payroll tax compliance for 3 different payroll accounts
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Prepared and entered journal entries for month-end as necessary
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General ledger reconciliations on balance sheet accounts
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Analyze, research and resolve problems
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Bank Reconciliations and year end 1099 processing
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Customer Service
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Skills: Excellent knowledge of Microsoft Office applications, Windows XP,
Lotus Notes, People Soft G/L Systems, Platinum Financial Systems, Promotion Accounting
System, DataForma, and ADP Payroll.
Training: TQM (Team) Training; ADP Payroll & Payroll Tax Training
Microsoft Office Applications Training
Platinum Financial Systems Training
PeopleSoft General Ledger & Khalix Budget Training
Human Dynamics Training
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