Training Engineer
Resume:
Terry L. Lee
Burlington, MA ****3
mobile: 305-***-****
email: **********@*****.***
Objectives: To obtain an opportunity in a dynamic environment for the purpose of managing training
efforts, developing courseware, delivering course material and implementing training programs that are
beneficial and successful for the company and its valued customers.
Professional Training History
CA, Inc., Certified Technical Trainer / Principal App Support Engineer 5/06 – 03/09
Responsibilities included providing formal training on Clarity PPM software to system
administrators, project managers, and technical support staff on all aspects of Clarity from a
technical and functional point of view. This included installation of Clarity on J2EE and other
platforms and configurations, building portlets and NSQL queries, and implementing a working
customizable system to users.
Responsibilities also included providing guidance and assisting with written formal course material
to support Clarity training. Also instrumental in writing technical certification exams that are used
worldwide for certification on the web based product.
Responsibilities as a Principal Application Support Engineer included providing expert technical
knowledge for implementing and supporting Clarity application systems. This involved delivering
specific detail instructions on how to implement Clarity systems, scheduling delivery, and providing
on-going support for 15,000+ users of Clarity applications. Also provided leadership and guidance
to Senior Support Engineers and Senior Business Analysts. Ensured technical accuracy in
conjunction with CA Best Practices for successful implementations. Provided consulting expertise
to several customers implementing Clarity.
BAE Systems, Software and Systems Training Manager 04/05 – 02/06
Responsibilities included analyzing training needs and developing organizational training programs
to address needs based on process areas.
Leveraged existing and developed new templates for training design and development.
Oversaw all aspects of training delivery including rollout plans, trainer preparation, and logistics.
Managed all aspects of the training project plan including creating and managing a work plan,
identifying and managing issues / risks, communicating training status to upper management and
project managers, and managing resources.
LANSA, Inc., Senior Technical Trainer/ Consultant 3/01 – 5/02
Main responsibilities included delivering formal training of LANSA software products to LANSA
customers and internal staff.
Involved in development, testing and implementation of a large application system using LANSA
technology.
MarchFIRST, Inc., Manager of Education Solutions / Technical Instructor 1/98 – 3/01
Provided strategic direction and management of day-to-day activities for the education solutions
business unit of the Web Development-CASE Tools Practice.
Responsibilities included working with various business units within MarchFIRST in generating and
closing education and mentoring opportunities, hiring, scheduling, and managing resources within
the education practice.
Duties required development and overall quality of training materials, development and instruction
of bootcamp programs, and mentoring / training new instructors through train-the-trainer methods.
Conducted software training in Allfusion:2E and Allfusion:Plex for customers and developed and
managed relationships and partnerships with alternate training vendors.
Responsibilities also included maintaining certification requirements for several software tools
taught within the practice and ongoing assessments of other software.
Terry L. Lee, page 2 of 3
Synon, Inc., Senior Application Trainer / Consultant 3/92 – 12/97
Incorporated various degrees of leadership and technical abilities that spanned multiple facets in
providing solutions to client-server and relational database management environments.
Provided clients with formal training in Allfusion:2E and Allfusion:Plex technologies in the National
Education Practice.
Successfully expanded the client’s interest in furthering their understanding of CASE, 4GLs and
client-server technology.
Involved in the analysis of re-engineering the Michigan Supreme Court system in Allfusion:2E.
Instrumental in writing a feasibility study for a major insurance company, which led to Synon, Inc.
obtaining a $3.5 million contract for re-engineering the company’s existing extended warranty
system in Allfusion:2E. Worked on the project for 15 months, which included successfully fulfilling
analysis, design and construction of the claims, reinsurance and dealer billing application areas.
Provided additional training in other technologies while working at Synon, Inc.
Offered my expertise in the migration of a customer’s small financial system from Allfusion:2E to
Allfusion:Plex. This involved working with a tool internally developed at Synon, Inc. to bridge
customers who developed their systems in Allfusion:2E into Allfusion:Plex with minimum effort to
re-write their system in Allfusion:Plex.
Other Work History
Hamilton Beach, Senior Systems Analyst/Consultant/Trainer 03/06 – 04/06
Responsibilities included analyzing, designing, and providing Allfusion:2E coding to a Shipping and
Warehousing system.
Provided formal Allfusion:2E training to other members of the department instrumental in
supporting various areas of the system written in Alffusion:2E.
Walgreen Corporation, Senior Business-Systems Analyst/Consultant 6/04 – 3/05, 1/06 – 2/06
Responsibilities included providing expertise as a business analyst in assisting them with re-
engineering their current Strategic Information Management System and supporting maintenance of
existing code within the Retail and Merchandising / Supply Chain Systems Department.
Developed Allfusion:2E training material and trained existing Java staff within the Logistics
Department.
Health Net, Inc., Senior Systems Analyst/Consultant 5/03 – 12/03
Duties included offering expertise in gathering business requirements and translating those
requirements into functional specifications for coding enhancements to their existing healthcare
applications in order to support the current market demands of lower cost products and services.
DataRich International, Senior Software Analyst/Lead Trainer 7/02 – 5/03
Responsibilities included providing clients with expertise in the design, code, and implementation of
their computer applications written in Allfusion:2E on the IBM iSeries.
Was instrumental in providing instructional material, design, and coding of a distribution
management system for a major product company and its affiliates. Facilitated classroom training
for users on this system.
Ernst & Young, Midrange Systems Consultant 3/90 – 3/92
Responsibilities entailed working on several midrange system projects encompassing multiple
technologies and programming languages.
Instrumental in the design and construction of an estimation pricing system for a major paper
distributor. The system was constructed using RPG/400.
Involved in the design and construction of a distribution system for a major retailer written in
Allfusion:2E.
Terry L. Lee, page 3 of 3
Environments
IBM WebSphere, BEA Weblogic, IBM System 38, IBM AS400, iSeries, Compatible PCs including
Windows ’95, ’98, 2000, NT, OS/2 and DOS
Software and Application Tools
Clarity PPM, Apache Tomcat, Actuate Reporting, Interwise, Oracle, MSSQL, WinSCP, PuTTY, KeePass,
Allfusion:2E, Allfusion:Plex, CRM implementation (ONYX), Change Management, Microsoft Project,
Microsoft Word, Microsoft Excel, Microsoft Outlook, Visio, Lotus Notes, RPG ILE, RPG IV, RPG III,
COBOL, JavaScript, Silverrun, DB2, DFU, SDA, SQL, CL, SEU, DBU, Lansa for the AS400, Lansa for
Windows, Visual Lansa, HTML, XML, JAVA, and Object-Oriented programming
Professional Affiliations
Certified Clarity Technical Trainer
Certified Technical Trainer
CCIE for Allfusion:Plex and Allfusion:2E Certification
Education
Bachelor of Science in Computer Science, Jackson State University, 12/89, Cum Laude
References
Available upon request
Contact this candidate