Manager Training
Resume:
Kurt Rosenkranz
**** ********* **. **, ********, VA 20176
Mobile: 703-***-**** Email: ****@**********.**
Objective
I am an experienced technical writer with 15 years writing and editing experience and 7 years of experience designing,
planning, building, and maintaining enterprise publishing projects. I have been responsible for helping create XML-based
publishing systems. The main tasks I perform in my most recent position are:
• W riting software specifications and design requirements documents for XML authoring software systems
• W riting client requirements documentation for content management systems
• Acting as a liaison between technical documentation teams and software development teams
Technical Skills
Adobe FrameMaker. Altova XMLSpy. CVS. Data Conversion Laboratories. DITA. Documentum Web Publisher.
Documentum Workspace. Drupal. DTD. EDD. JavaScript. JustSystems XMetaL Author. Microsoft Access. Microsoft
Excel. Microsoft OneNote. Microsoft PowerPoint. Microsoft Project. Microsoft Visio. Microsoft Visual Basic 6.0.
Microsoft Visual Basic .NET. Microsoft Word. MIF. Mif2Go. MySQL. Oxygen. PERL. PHP. PTC Arbortext Editor.
Quadralay WebWorks ePublisher. Quadralay WebWorks. SiberLogic SiberSafe. VBScript. XML. XSL.
Employment Experience
Cisco Systems. Herndon, VA.
Program Manager III. 2007 – April 2009.
I researched and evaluated XML-related tools and managed the software development of different aspects of XML-related
systems. This required me to have a detailed knowledge of technical writing methods, Cisco subject matter, and software
development rules.
• Technical writing and editing experience:
o Performed analysis of XMetaL Author for authoring using XML
o W rote DITA cost-benefit analysis documents
o W rote release notes for XMetaL Author customization releases
o W rote several FrameMaker to XML conversion specifications
o W rote specifications describing XMetaL Author system variables, customizations, and cross-references
o W rote statements of work for software services vendors
o W rote XML-based documentation using XMetaL Author
• Software development experience:
o Developed customizations for XMetaL Author using VBScript and JavaScript
o Developed InstallShield build files to install XMetaL Author customizations
o Established and enforce usability principles in designing XMetaL Author customizations
o Used Microsoft VS .NET and XMetaL Developer to create XMetaL Author customizations
o Used XSL to render HTML output for XMetaL Author and the web
• Program management experience:
o Collected, evaluated, and responded to XMetaL Author customization requests
o Identified XML publishing system technical requirements
o Led DITA content model analysis meetings
o Managed transition from proprietary XML DTD to industry-standard DITA DTD
o Managed vendor interaction for XML authoring interface and content conversion
o Managed XMetaL Author customization team
o Participated in DITA-based XML content model development
o Participated in several stages of CMS vendor RFP processes
o Remotely managed projects with multiple software developers
Résumé of Kurt Rosenkranz (email: ****@**********.**)
Cisco Systems. Herndon, VA.
Technical Writer IV. 2004 – 2007.
I researched and evaluated XML-related tools and working with end-users to evaluate their system requirements. I also
wrote several large user documents and was the developer and owner of the Cascading Style Sheets (CSS) used by all of
Cisco technical documentation.
• Technical writing and editing experience:
o Acted as writer-manager for documentation for service provider customers
o Developed next generation Cisco.com CSS rendering
o Used Quadralay WebWorks to create CSS rendering
o W rote the following documentation:
Cisco Integrated Network Solutions Operations, Maintenance, and Troubleshooting Guide
Cisco PSTN Gateway Solution Implementation Application Notes, Release Notes, and more
Cisco SS7 Interconnect Solution Implementation Guide, Release Notes, and more
• Analyst experience:
o Researched viability of transition from unstructured FrameMaker to structured FrameMaker authoring
o Assisted with evaluation of XML-based authoring tools
o Assisted with evaluation of content management systems
o W orked with end-users to evaluate requirements
o W orked with end-users to perform documentation content analysis
• Program management experience:
o Assisted with evaluation of content management systems
o Assisted with evaluation of XML-based authoring tools
o Led FrameMaker to XML conversion meetings
o Led XMetaL Author presentations to technical writers and documentation management
o Remotely managed projects with multiple technical writers
o W orked with end-users to evaluate requirements
o W orked with end-users to perform documentation content analysis
• Software development experience:
o Suggested transition from proprietary Cisco DTD to the standard DITA DTD
o Created sample EDDs to demonstrate viability of structured FrameMaker
o Used JScript and VBScript to create macros for XMetaL Author
Cisco Systems. Herndon, VA.
Technical Writer III. 2001 – 2004.
I supported other technical writers at Cisco by helping troubleshoot and fix issues encountered during the documentation
publishing life cycle. I also managed large documentation projects involving many different Cisco products.
• Technical writing and editing experience:
o Performed technical edits on user documentation written by technical writers
o Performed grammatical editors on user documentation written by technical writers
o W rote IPSec, MPLS VPN, and VOIP documentation for telecommunications service provider customers
• Software development experience:
o Performed technical support for EMC Documentum-based publishing systems
o Performed technical support for HTML Rendering for EMC Documentum systems
o Analyzed and edited FrameMaker MIF structure for hundreds of documents
o Received dozens of congratulatory notes and messages for help provided to clients
Résumé of Kurt Rosenkranz (email: ****@**********.**)
Cisco Systems. Herndon, VA.
Program Manager II. 2000 – 2001.
I managed all aspects of large documentation projects involving many different Cisco products.
• Technical writing and editing experience:
o W rote, managed, and planned documentation for the following Cisco solutions:
Cisco CPE to CPE IPSec VPN Solution
Cisco IPSec to MPLS VPN Solution
Cisco Network-Based VPN and Managed Services Solution
Cisco Remote Access to MPLS VPN Solution
Cisco Packet Offload Solution
Cisco PSTN Gateway Solution
Several additional VPN, content delivery, and VoIP solutions
• Program management experience:
o Managed documentation for solutions that contained up to twenty different pieces of Cisco hardware
o Managed documentation for solutions that contained up to fifteen different types of software
o Remotely managed projects with multiple technical writers
Practicity. Buffalo Grove, IL. 2000 (Company closed).
Documentation Manager.
I managed all aspects of user documentation creation and publishing. I also built the company’s user documentation
group and performed technical writing and editing.
3Com/US Robotics. Rolling Meadows, IL.1996 – 2000.
Technical Writer II / Technical Writer III.
• Technical writing and editing experience:
o W rote and managed Courier documentation projects for home users
o W rote and managed HiPer DSP documentation projects for service provider customers
o W rote and managed SuperStack II documentation projects for enterprise customers
• Software development experience:
o Created process to leverage router code to auto generate FrameMaker MIF files
Cityview Communications. Arlington Heights, IL. 1997 – 2000.
Technical Writer / Owner.
I staffed and managed all documentation projects, and wrote documentation for several documentation projects.
William M. Mercer. Deerfield, IL. 1995 – 1996.
Technical Writer.
I wrote on-line and print documentation for human resource benefits providers.
Gale Research. Detroit, MI. 1993 – 1995 (Now Cengage).
Assistant Editor / Associate Editor.
I participated in an SGML-based publishing project and edited reference books.
• Program management experience:
o Evaluated legacy content to determine viability of structured authoring
o Trained users to author using ArborText SGML authoring tool
• Software development experience:
o Assisted in development of SGML DTDs
o Implemented Arbortext SGML authoring tool
o Researched usage of Arbortext SGML authoring tool
Résumé of Kurt Rosenkranz (email: ****@**********.**)
Education
University of Michigan. Dearborn, MI. 1993.
B.A. in English Literature. Concentrations in Art History and Psychology.
DePaul University. Chicago, IL. 1998.
Telecommunications Certificate.
Affiliations, Training, and Conferences
Affiliations
• OASIS DITA Technical Committee. 2008-2009.
• Society for Technical Communication, Senior Member.
CMS Training and Conferences
• Documentum Momentum Conference. Orlando, FL. 2007.
• Documentum Momentum Conference. Las Vegas, NV. 2005
• Documentum Workspace 2.3 Administrator Training. Milpitas, CA. 2005.
• Documentum Workspace 2.3 User Training. Milpitas, CA. 2005.
• Documentum Workspace 5 Training. Milpitas, CA. 2005.
• SiberSafe FrameMaker to XML Training. Milpitas, CA. 2005.
Technical Training and Conferences
• Designing Accessible Software, 2009.
• Testing Accessibility with JAWS, 2009.
• Testing Accessibility with WebKing, 2009.
• David Allen Getting Things Done Seminar. Washington, DC. 2007.
• XSL-FO Training (Mulberry Technologies). Rockville, MD. 2007.
• XSLT/XPath Training (Mulberry Technologies). Rockville, MD. 2007.
• Hands-On Programming with Visual Studio .NET. Reston, VA. 2006.
• XMetaL Author and XMetaL Reviewer demos. Various locations. 2005 – 2007.
• Nielsen Norman Group Usability Week 2007. Washington, DC. 2007.
• Center for Information Development Management Conference. San Francisco, CA.2005.
• Content Management Strategies Conference (CIDM). Annapolis, MD. 2005.
• XMetaL Author Training. Milpitas, CA. 2005.
• XMetaL Developer Training. Milpitas, CA. 2005.
• XML Conference (IdeAlliance). Washington, DC. 2004.
• Interconnecting Cisco Network Devices. Herndon, VA. 2001.
• Cisco CCNA Training. Herndon, VA. 2000.
• Voice over IP Training. Naperville, IL. 1999.
• Hands-On IP Protocol training, Learning Tree. Los Angeles, CA. 1998.
• Presenting Data and Information, Edward Tufte. Chicago, IL. 1998.
• RoboHelp training. Chicago, IL. 1995 and 1997.
• Society for Technical Communications Conference. Toronto, Ontario. 1996.
Recommendations and References
I have several recommendations provided by previous managers and colleagues. These recommendations are available
on LinkedIn at the following location: http://www.linkedin.com/in/rosenkranz. Additional personal and professional
references are available upon request.
Contact this candidate