Manager Sales

DEREK MCCRACKEN

********@*******.***

Contact number: Home: 407-***-****

Cell phone : 407-***-****

**** ******* **** *****

Orlando, FL 32827

SUMMARY

Well-rounded, aggressive professional with over fourteen years in restaurant management experience while

running/operating various casual and fine dining restaurants. Experience includes exceptional background in front-

of-the-house (FOH) and back-of-the-house (BOH) operations, profit & loss (P&L) management, employee training,

renegotiating new and existing vendor contracts, and opening of new units. Personable, organized, and reliable,

with an emphasis in teamwork and excellent guest service. Looking for an opportunity to excel with a leading fine

or casual dining operation.

PROFESSIONAL EXPERIENCE

JANUARY 2007-PRESENT: RUTH’S CHRIS STEAK HOUSE, WINTER PARK, FLORIDA

FOH MANAGER, BEVERAGE MANAGER, ASSISTANT GENERAL MANAGER

Responsible for running all day-to-day operations including writing schedules and calculating daily, weekly, and

monthly labor percentages, new hire training and monitoring the adherence of all HR guidelines set-out by the

company. Also, balancing profit and loss report, coding and ledgering of invoices, controlling beverage inventory,

and maintaining a total beverage inventory of $100,000. Other responsibilities include:

Balancing P & L report monthly

Preparing an annual budget for a $4 million per year restaurant

Controlling all aspects of beverage inventory (Liquor, Beer, and Wine)

Performing weekly beverage inventory

Doing weekly financial reports for Regional Vice President

Performing weekly analysis comparing same-store sales to last fiscal year

Helped in increasing overall restaurant sales by 15% in 2007

APRIL 2003-OCTOBER 2006: P.F. CHANG’S CHINA BISTRO, ORLANDO AND JACKSONVILLE, FL

MANAGER/ ASSISTANT GENERAL MANAGER

Responsible for overseeing all aspects of daily operations. Duties included: scheduling for 120 people,

sales reporting, calculating labor percentages, invoice and human resource entry, ordering of all uniforms,

training and developing all existing and new employees, and insuring that P.F. Chang’s culture and integrity

are shared by the entire staff. Also responsible for:

Renegotiating contracts with new and existing vendors

Balancing profit and loss ledgers

Rolling out and implementing new service techniques and new menu items

While employed at both Orlando locations, I ran one of the most profitable bars in our region.

Bar sales increased by 20% while I was managing, ordering, and training all bartenders

Devised an excel spread sheet that helped better track all liquor and wine inventory

Help to orchestrate sales strategies to aid in maintaining a 10-15% same-store-sales increase over the

previous year

Regularly worked BOH shifts to help maintain and stay current on BOH cost centers

Nov 2000 – April 2003: RUBY TUESDAY, ORLANDO, FLORIDA

ASSISTANT GENERAL MANAGER

Aided the general manager with all aspects of running the restaurant. Rolled out a new computer program that

helped track inventory and labor more effectively. Orchestrated routine check-ups on other units to ensure that

company standards were being maintained and formulated action plans to help assess the unit's weak points.

Responsible for writing schedules for servers, bartenders, cooks, and managers.

Helped run a $3.5 million restaurant which experienced a 20% sales increase in 2003

Read and reconciled monthly profit and loss ledgers

Conducted weekly inventory

Conducted Micros and BOSS training classes for all new managers

Apr 1997 - Oct 1999: Don Pablo's Mexican Restaurant, Orlando, FL

CORPORATE TRAINER/BARTENDER

Corporate trainer for over 2 years.

Trained management and staff on corporate drink specifications

Opened new stores for the company

Monitored bar inventory and cost

Performed FOH key hourly duties

Jan 1994 - Apr 1997: Chili's Bar and Grill, Orlando, FL

CORPORATE TRAINER/BARTENDER

Corporate trainer for over 3 years.

Trained management and staff on corporate drink specifications

Maintained bar inventory and cost

Handled scheduling for the bar and wait staff

Performed FOH key hourly duties

EDUCATION

Jun 1992 - Jul 1996: University of Georgia, Athens, GA

Attended UGA for three years while working toward a degree in Education

SKILLS

Proficient in Micros 2700, 3700, BOSS systems, and Aloha systems

Ability to multi-task and perform duties in a timely manner

Ability to train and implement company policy effectively and efficiently

Proficient in Excel, Microsoft Word, and Microsoft Outlook

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