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Project Manager Customer Service

Location:
Clovis, CA, 93612
Posted:
March 09, 2010

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Resume:

Richard Kebo

*** * ****** ***.

Clovis, CA *****

PH: 559-***-****

abnuoc@r.postjobfree.com

Experience

Fresno County Superior Court Fresno, CA July 2008 to April 2009

Director Court Technology

Responsible for all aspects of technology and introducing progressive technology solutions to the Court

Manage a department of thirteen staff supporting information technology for 600 Court users

Evaluate and review technology solutions supporting the Court’s strategic plan

Interface with various local law enforcement agencies supporting the Court’s operations

Interface with the Administrative Office of the Courts for state level support of local Court

Manage a 5 plus million dollar budget

Implement Court’s VoIP system

Member of the Court’s Executive Management Team

Clovis Unified School District Clovis, CA July 2007 to June 2008

Interim Chief Technology Officer

Responsible for all aspects of Technology Services support for a school District of 41 schools sites and

37,000 students

Manage a department of thirty-two (32) staff supporting information technology for both student

and staff users of the District’s systems

Evaluate and review technology solutions that support the District’s long term vision

Work with contractors and vendors on implementing District wide solutions

Write and review RFPs for implementing systems

Develop policies and procedures for the support of users and systems

Oversaw the opening of three (3) new school schools’ network infrastructures and technology

services to customers, including the largest high school facility in the state, Clovis North HS

Project Manger, the District’s implementation of Vmware’s ESX Virtual Infrastructure, IBM

Storage Area Network (SAN) technology and IBM’s Blade Technology to reduce electrical,

cooling, and space requirements

Project Manager, the District’s Metropolitan Area Network Interfacing with City of Clovis and

City of Fresno installing and connecting private owned fiber optic cable from all school facilities

to the District Office

Clovis Unified School District Clovis, CA May, 2006 to June 2007

Director, Information Technology Services

Manage a team of two supervisors and twenty one technicians supporting the users of the District

Evaluate and review technology solutions that support the District’s long-term vision.

Successfully combined the network and user support teams into one cohesive team dramatically

improved customer service levels and satisfaction

Implemented security and monitoring solutions: Cisco LMS and ACS

Project Manage the installation of a secure Wireless infrastructure using Cisco Wireless Control

Servers (WCS) and Cisco 1140 Series LWAP access points

Project Manager, a $5 Million project to upgrade the District’s entire network hardware using:

Cisco Catalyst 6500’s, 4500’s, 3750, 3560 switches

Project Manager, the installation of Security Camera system for 30 plus school facilities using

Pelco’s IP based system

Project Manage the installation of Thin Client computing throughout the District

Clovis Unified School District Clovis, CA November 2002 to April 2006

Manager, Network Services

Manage a team of five (5) network technicians supporting the network infrastructure and services

for the District.

Project Managed the District’s installation of a Directory and Desktop Management Services to

increase efficiencies and effectiveness of technical support in the face of reduced budgets.

Effectively combined the efforts of the network technicians where prior each acted in an

autonomous environment, which often duplicated efforts and costs.

Primary Network Administrator for the District’s network security devices: Cisco PIX 525, VPN

3050 concentrator, Standard and Extended ACL’s on WAN routers, VLAN’s in the DMZ, etc.

Clovis Unified School District Clovis, CA October, 2001 to October, 2002

Senior Network Analyst

Hired to perform all high level maintenance for the District’s systems and network infrastructure

and services.

Significantly stabilized the systems that were being administered in an ad-hoc fashion.

Introduced cost savings solutions using Open Source software at a significant savings to the

District.

Primary Network Administrator for the District’s network infrastructure: Cisco 7100, 2600

routers, Cisco Catalyst 6000, 5000, 4000, 2900 series switches using both IOS and Cat OS

operating systems.

California Business Machines Fresno, CA November, 1998 to October, 2001

Computer Network Specialist

Recruited for all aspects of computer support for both the company and customer’s needs

Consult, design, build, install and administer the company’s NT BackOffice LAN.

Consult, design, build, install and train customer’s NT BackOffice LANs.

Consult, design, build, install and train Document Imaging Systems (DIM) on customer’s

networks

Designed and created a parallel networks using the existing legacy network and the new NT

network

Designed companies 802.11 wireless network

Migrated users from dumb terminals to highly effective PC workstations accessing three

networks, internet, network printing, network faxing, email, modem pooling and document

imaging server.

Custom built Win95, Win98, WinNT and Win2000 Workstation PC’s for employees and

customers

Responsible for installing the company’s digital product line on a wide variety of customer’s

networks

SCT Corp Visalia, CA July, 1998 to November, 1998

Micro-Computer Specialist

Contracted with SCT Corp to provide computer support for Tulare County, CA data processing needs

Assigned to Superior Court of Tulare County for all workstation and LAN/WAN support

Supported Tulare County Private Industry Council to build and maintain county kiosks

Configured Visalia Library’s LAN for public use

General technical support on the county’s Novell 3.12 and 4.11 network

Kebo Academy, Inc Waipahu, HI September, 1988 to December, 1997

Entrepreneur / President

Founder of a unique private after-school children’s program which provided computer training, physical

exercise and child care within a private secure facility.

Supervised a staff of six employees and 200 students

Designed, built, installed and maintained the computer lab used at the academy

Repaired and upgraded systems to utilize up-to-date technology

Ahead of its time for providing 6 to 1 student to computer ratio

Trained administration on the use of MS Word, Excel and Databases

Created all print advertising and newsletters on Aldus PageMaker

Responsible for all accounting functions

Japan International Karate Center Honolulu, HI June 1976 to September, 1988

Instructor / Promoter

Responsible for opening, recruiting and teaching three locations with over five hundred students

Martial Art Instruction

School’s top promoter

School’s most successful instructor, teaching the highest active student enrollment of over

500 students

US Navy Pearl Harbor, HI February 1972 to April 1976

Nuclear Propulsion Technician

Qualified Nuclear Mechanic aboard a nuclear powered submarine stationed in Pearl Harbor. Member of a

crew responsible for the safe operation of nuclear propulsion plant on board a fleet ballistic missile

submarine.

Maintained repair parts for the entire engineering department during patrols

Education

University of Hawaii Leeward Community College 1980

2 years of study towards an AA in Accounting

Certifications

Certified Chief Technology Officer through California Educational Professional’s Association

(CEPTA)

Cisco Security Specialist 1 (CSS1), Cisco original CCSP

Graduate of Cisco’s Network Academy

Cisco Certified Network Associate (CCNA) Certification

Microsoft Certified System Engineer (MCSE) NT

Microsoft Certified Professional (MCP) IE 4

A+

Community

Former Director of Information - West Pearl Harbor Rotary Club

Former Vice - President - Waipahu Business Association

Former Board of Director - Waipahu Community Association

Former Board of Director - Hawaii Karate Congress

Former board of Director - American Jujitsu Institute

References

Provided upon request



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