Project Manager Customer Service
Resume:
Richard Kebo
Clovis, CA *****
PH: 559-***-****
***********@*****.***
Experience
Fresno County Superior Court Fresno, CA July 2008 to April 2009
Director Court Technology
Responsible for all aspects of technology and introducing progressive technology solutions to the Court
Manage a department of thirteen staff supporting information technology for 600 Court users
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Evaluate and review technology solutions supporting the Court’s strategic plan
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Interface with various local law enforcement agencies supporting the Court’s operations
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Interface with the Administrative Office of the Courts for state level support of local Court
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Manage a 5 plus million dollar budget
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Implement Court’s VoIP system
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Member of the Court’s Executive Management Team
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Clovis Unified School District Clovis, CA July 2007 to June 2008
Interim Chief Technology Officer
Responsible for all aspects of Technology Services support for a school District of 41 schools sites and
37,000 students
Manage a department of thirty-two (32) staff supporting information technology for both student
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and staff users of the District’s systems
Evaluate and review technology solutions that support the District’s long term vision
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Work with contractors and vendors on implementing District wide solutions
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Write and review RFPs for implementing systems
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Develop policies and procedures for the support of users and systems
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Oversaw the opening of three (3) new school schools’ network infrastructures and technology
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services to customers, including the largest high school facility in the state, Clovis North HS
Project Manger, the District’s implementation of Vmware’s ESX Virtual Infrastructure, IBM
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Storage Area Network (SAN) technology and IBM’s Blade Technology to reduce electrical,
cooling, and space requirements
Project Manager, the District’s Metropolitan Area Network Interfacing with City of Clovis and
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City of Fresno installing and connecting private owned fiber optic cable from all school facilities
to the District Office
Clovis Unified School District Clovis, CA May, 2006 to June 2007
Director, Information Technology Services
Manage a team of two supervisors and twenty one technicians supporting the users of the District
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Evaluate and review technology solutions that support the District’s long-term vision.
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Successfully combined the network and user support teams into one cohesive team dramatically
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improved customer service levels and satisfaction
Implemented security and monitoring solutions: Cisco LMS and ACS
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Project Manage the installation of a secure Wireless infrastructure using Cisco Wireless Control
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Servers (WCS) and Cisco 1140 Series LWAP access points
Project Manager, a $5 Million project to upgrade the District’s entire network hardware using:
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Cisco Catalyst 6500’s, 4500’s, 3750, 3560 switches
Project Manager, the installation of Security Camera system for 30 plus school facilities using
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Pelco’s IP based system
Project Manage the installation of Thin Client computing throughout the District
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Clovis Unified School District Clovis, CA November 2002 to April 2006
Manager, Network Services
Manage a team of five (5) network technicians supporting the network infrastructure and services
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for the District.
Project Managed the District’s installation of a Directory and Desktop Management Services to
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increase efficiencies and effectiveness of technical support in the face of reduced budgets.
Effectively combined the efforts of the network technicians where prior each acted in an
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autonomous environment, which often duplicated efforts and costs.
Primary Network Administrator for the District’s network security devices: Cisco PIX 525, VPN
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3050 concentrator, Standard and Extended ACL’s on WAN routers, VLAN’s in the DMZ, etc.
Clovis Unified School District Clovis, CA October, 2001 to October, 2002
Senior Network Analyst
Hired to perform all high level maintenance for the District’s systems and network infrastructure
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and services.
Significantly stabilized the systems that were being administered in an ad-hoc fashion.
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Introduced cost savings solutions using Open Source software at a significant savings to the
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District.
Primary Network Administrator for the District’s network infrastructure: Cisco 7100, 2600
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routers, Cisco Catalyst 6000, 5000, 4000, 2900 series switches using both IOS and Cat OS
operating systems.
California Business Machines Fresno, CA November, 1998 to October, 2001
Computer Network Specialist
Recruited for all aspects of computer support for both the company and customer’s needs
Consult, design, build, install and administer the company’s NT BackOffice LAN.
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Consult, design, build, install and train customer’s NT BackOffice LANs.
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Consult, design, build, install and train Document Imaging Systems (DIM) on customer’s
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networks
Designed and created a parallel networks using the existing legacy network and the new NT
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network
Designed companies 802.11 wireless network
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Migrated users from dumb terminals to highly effective PC workstations accessing three
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networks, internet, network printing, network faxing, email, modem pooling and document
imaging server.
Custom built Win95, Win98, WinNT and Win2000 Workstation PC’s for employees and
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customers
Responsible for installing the company’s digital product line on a wide variety of customer’s
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networks
SCT Corp Visalia, CA July, 1998 to November, 1998
Micro-Computer Specialist
Contracted with SCT Corp to provide computer support for Tulare County, CA data processing needs
Assigned to Superior Court of Tulare County for all workstation and LAN/WAN support
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Supported Tulare County Private Industry Council to build and maintain county kiosks
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Configured Visalia Library’s LAN for public use
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General technical support on the county’s Novell 3.12 and 4.11 network
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Kebo Academy, Inc Waipahu, HI September, 1988 to December, 1997
Entrepreneur / President
Founder of a unique private after-school children’s program which provided computer training, physical
exercise and child care within a private secure facility.
Supervised a staff of six employees and 200 students
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Designed, built, installed and maintained the computer lab used at the academy
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Repaired and upgraded systems to utilize up-to-date technology
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Ahead of its time for providing 6 to 1 student to computer ratio
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Trained administration on the use of MS Word, Excel and Databases
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Created all print advertising and newsletters on Aldus PageMaker
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Responsible for all accounting functions
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Japan International Karate Center Honolulu, HI June 1976 to September, 1988
Instructor / Promoter
Responsible for opening, recruiting and teaching three locations with over five hundred students
Martial Art Instruction
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School’s top promoter
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School’s most successful instructor, teaching the highest active student enrollment of over
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500 students
US Navy Pearl Harbor, HI February 1972 to April 1976
Nuclear Propulsion Technician
Qualified Nuclear Mechanic aboard a nuclear powered submarine stationed in Pearl Harbor. Member of a
crew responsible for the safe operation of nuclear propulsion plant on board a fleet ballistic missile
submarine.
Maintained repair parts for the entire engineering department during patrols
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Education
University of Hawaii Leeward Community College 1980
2 years of study towards an AA in Accounting
Certifications
Certified Chief Technology Officer through California Educational Professional’s Association
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(CEPTA)
Cisco Security Specialist 1 (CSS1), Cisco original CCSP
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Graduate of Cisco’s Network Academy
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Cisco Certified Network Associate (CCNA) Certification
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Microsoft Certified System Engineer (MCSE) NT
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Microsoft Certified Professional (MCP) IE 4
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A+
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Community
Former Director of Information - West Pearl Harbor Rotary Club
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Former Vice - President - Waipahu Business Association
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Former Board of Director - Waipahu Community Association
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Former Board of Director - Hawaii Karate Congress
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Former board of Director - American Jujitsu Institute
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References
Provided upon request
Contact this candidate