Customer Service Manager

CHARLIE DIGIORGIO

*** **** *** • Altamonte Springs, Florida • *************@*******.*** • 407 -715-5881

A dynamic, ambitious, MBA -educated, problem-solver and decision-maker with exceptional analytical

and interpersonal skills and a diverse background in business management, marketing, payroll, cash

management, accounts receivable, accounts payable, budgeting, inventory, and client interaction

SUMMARY OF QUALIFICATIONS

Experience working independently on various business, consulting, and educational projects with an array

individuals, independent contractors, business owners, and franchisees.

Ability to present material/research to a group of people in a methodical and interesting manner, using

technological aids and a knowledgeable, charismatic approach.

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Competent and efficient multi-tasker with exceptional organization skills.

Big-picture visionary with the ability to understand how daily operations shape future outcomes.

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Computer-literate performer with extensive technical proficiency covering wide range of applications and

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platforms, including software programs such as MS Excel, MS Word, MS Office .

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PROFESSIONAL EXP ERIENCE

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PLATO’S CLOSET JANUARY 2009 – PRESENT

A Unique Teen Fashion Franchise, Featuring Gently Used Name Brand Clothing .

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General Manager for Ocoee Florida location

Responsible for all aspects of business, including sales, customer service, staffing, marketing, technical

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operations and finance.

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G & D SPECIAL EVENTS APRIL 2006 – PRESENT

A Multi-Dimensional Event Rental Company providing all aspects of support and expertise for any special event.

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Marketing, job bidding, client interaction, and project management

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Warehouse and dispatch management

Seasonal Foreman for intermediate sized crew

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DIGIS’ BOUTIQUE AUGUST 2005 – 2008

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Top of the line designer clothing boutique.

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Owner and President - responsible for all management and administrative decisions

Developed and implemented marketing campaign

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Performed all accounting duties, including accounts payable and receivable, payroll and inventory

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Responsible for purchasing, supplier relations, and fashion decisions

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FRANKLIN COUNTY SCHOOLS AUGUST 2003 - JANUARY 2005

Mathematics Teacher for grades 9-12

Taught Intro to Math, Pre-Algebra, Algebra, Algebra II

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STATE EMPLOYEES CREDIT UNION OCTOBER 2002 – JULY 2003

Peak-Time Accountant for main branch

Reconcile PMO and Intercompany Accounts for 160 branches

GUMBY’S PIZZA JUNE 1994 – 1997

Store Manager for restaurant and delivery services

Duties included scheduling, bookkeeping, inventory, and marketing

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION (MBA) DEGREE FLORIDA STATE UNIVERSITY

Concentration in Finance

BACHELOR OF SCIENCE (BS) DEGREE FLORIDA STATE UNIVERSITY

Actuarial Science/Mathematics/ Accounting

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