Customer Service Analyst

Gerri M. Allyn

*** **** ******* **** *****

St. Peters, MO 63376

***/***-****

**********@*****.***

OBJECTIVE

My many years of experience in pricing and customer service in the telecommunications

industry make me the candidate of choice for your current Telecommunications Cost

Analyst position. I am a quick learner who always gives 110% and have strong work ethics.

Let me show you what I can do for you!

EMPLOYMENT EXPERIENCE

SAVVIS Communications, Pricing/Data Analyst

2005 – 2009

• Priced domestic and international data circuits

• Procured circuits from various vendors

• Maintained vendor relations

• Prepared weekly Excel spreadsheets

• Analyzed vendor quotes and negotiated more favorable pricing

• Worked with Cost Analysts to dispute billing issues

• Prepared monthly Cost Savings Report

• Prepared monthly spend vs budget spreadsheet

MCI, Implementation Specialist/Pricing Analyst

2000 – 2005

• Tracked orders daily from entry to installation

• Escalated orders to proper level when necessary

• Prepared weekly Excel spreadsheets

• Provided excellent customer service

• Handled high-profile customers such as Reuters and SAVVIS

• Priced domestic data circuits using various schedules and web tools

• Updated pricing schedules

• Presented with 2004 PEAK Award

CROSSMARK, Sales Administrator

1989 – 2000

• Entered orders

• Updated products and pricing

• Prepared promotional paperwork

• Tracked and pushed orders through to delivery

• Invoiced orders

• Handled all Health and Beauty Care accounts including:

L’Oreal, Block Drug, Gerber, Neutrogena, Style, 3M, Novartis, Polident

COMPUTER SKILLS

Microsoft Office (Advanced Word, Excel and Outlook)

Vantive Software

Various proprietary programs

PERSONAL SKILLS

Excellent verbal and written communication skills

Excellent organizational and prioritization skills

Able to work in a fast paced environment

Attention to detail and accuracy

Able to efficiently troubleshoot and solve problems

Time management skills

Able to work unsupervised

Detail oriented

EDUCATION

2001 – MCI Pricing Analyst Training Program (4 weeks)

2000 – MCI Implementation Specialist Training Program (6 weeks)

Attended Florissant Valley Community College, majoring in Business Administration

INTERESTS

Community volunteer

Photography

Scrapbooking

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