Customer Service Sales
Resume:
RICK PESAVENTO
Wheaton, Illinois 60187
**********@*********.***
SUMMARY / HIGHLIGHTS
Proven sales, customer service and account management professional who has led the turn around
of a struggling company to increase sales by over 80% in 7 months, as well as designed and
managed a customer service program serving over 100 customers in the Chicagoland area,
reducing turnover by 15% annually. Skilled relationship developer, leader, communicator, and
conscientious problem solver with the discipline to do the little things necessary for success.
*Sold over $150,000 of office supplies, furniture and janitorial supplies in first year, while splitting time
with internal operation responsibilities. (With no previous industry experience).
*Developed and executed successful customer service / account management program, visiting over 100
churches and schools in the Chicagoland area, resulting in a 15% decrease in customer turnover.
*Achieved the sales numbers in first 8 months on the job, of a 10-year professional who previously held
the position. Built repeat customer sales and planted the seeds for a strong referral base.
*Executed successful strategic plans as a management consultant, saving more than one company from
closing its doors. Developed creative, collaborative, and workable plans that made the difference.
PROFESSIONAL SKILLS / EXPERTISE
*Relationship-Building *Estimating *Computer Skills
*Proposal Writing *Territory Management *Public Speaking
*Project Management *Time Management *Customer Retention
*Networking *Follow-up Discipline *Trade Shows
PROFESSIONAL EXPERIENCE
ALL AMERICAN FENCE Riverwoods, IL Current
Sales Representative (Commercial and Residential Fences)
• Quickly became #1 sales producer within the first 6 months on the job (in a competitive territory).
• Excellent customer referral record based on ensuring installation satisfaction and follow-up.
J. C. WOOD REFINISHERS, Addison, IL 2006 - 2007
Account Manager / Sales Representative (Wood Refinishing)
• Surpassed sales numbers of previous 10-year sales veteran, during first 8 months.
• Successful business and residential sales techniques, building self-sustaining customer referral base.
• Learned complicated, artistic and imperfect process quickly, in order to educate customers on best
refinishing options, and managing expectations to reduce misunderstandings, increasing satisfaction.
SINGLE OFFICE SOURCE, L.L.C., West Chicago, IL 2005 - 2006
General Manager / Senior Account Manager
• Turned-around struggling business by increasing sales over 80% in 7 months, through organizing
operations, creating efficient processes, and reestablishing contact with customers.
• Sold over $150,000 in supplies and furniture in first year (with no prior industry experience).
• Created successful marketing program, designing and writing newsletters and brochures as well as
providing website maintenance, that opened lines of communication with current/new customers.
BUCK SERVICES, INC., West Chicago, IL 1998 - 2005
Account Manager / Customer Service Project Developer
• Designed, built and operated customer service program reducing turnover by over 15% annually.
• Established visitation and building inspection procedures, visiting over 100 facilities in the area,
monitoring quality, connecting with principals, upselling when appropriate, and directing onsite staff.
• Facilitated and coordinated the communication between customers, on site personnel, and internal
operations managers. Produced quick responses to customer issues, leading to increased loyalty.
YATES & ASSOCIATES, INC. West Dundee, IL 1996 - 1998
Counselor i n T raining ( Counseling)
• Learned to connect with a variety of personalities during supervised counseling hours.
• Expanded counseling skills to include business groups, introducing the facilitation of offsite, strategic
planning meetings, corporate retreats, individual leadership support, and sales training.
• Founded and operated own organizational development and consulting business, learning internal
operations and outside sales and marketing. Successfully increased profits of several companies.
NASH BROTHERS CONSTRUCTION, INC. Chicago, IL 1985 - 1994
Cost Estimator (Underground Utilities Contractor)
• Prepared bids to $5 million, wrote work proposals, monitored job progress, and managed invoices.
• Created automated estimating spreadsheet program reducing bid preparation times by over 50%.
• Promoted to foreman (manager) soon into career. Youngest foreman in history of company.
EDUCATION
B. A. Psychology Marquette University, Milwaukee, Wisconsin
Resume - Richard J. Pesavento (Page 2)
Contact this candidate