Software Support Specialist

Bronson Boersma

**** *. ******* ******

Anaheim, CA 92804

Cell: 714-***-****

**********@*****.***

Objective: To obtain a position as a Technical Support Specialist.

Installation, configuration, troubleshooting and problem-solving of the following:

HARDWARE SKILLS SOFTWARE SKILLS NETWORK/PROTOCOLS

HP, Dell Workstations Active Directory TCP/IP

Network Cards Windows XP, Vista DNS

SCSI, CD/DVDs Windows Server 2003 WINS

Access Points Exchange Server 2003 NETBIOS

Intel, Lynksys, Netgear, Zyxel Microsoft Office Suite IMAP

Wireless Adapters Outlook SMTP

Network Printers CRM S/MIME

Scanners Data Rescue RIPV1 AND V2

Projectors Acronis True Image OSPF

Routers, Switches, Hubs Norton Ghost

Mac OSX

Linux

EDUCATION:

Bachelors of Computer Science Graduated

Westwood College Anaheim, CA

Cisco Academy

Network Professional Association

WORK EXPERIENCE:

IT Phone Support November 2008 to Present

Zyxel Communication Anaheim, CA

Provide technical services in a call center environment

Troubleshoot network, hardware and software-related problems

Manage trouble-tickets in CRM

IT Support Specialist May 2007 to May 2008

Westwood College Anaheim, CA

Installed and resolved network, hardware and software related problems

Imaged and migrated operating systems

Utilize IT trouble-tickets in footprints

Printer Technician September 2008 to November 2008

MODIS/ HP Anaheim, CA

Provided daily support of site-specific network and workstation printers

Enhanced printers, software applications, and provided feedback to the Help Desk

IT Support Specialist November 2007 to January 2008

Rauxa Direct Costa Mesa, CA

Administrated users in windows server 2003 and windows XP environment

Installed and supported Black Berry devices within a Black Berry Enterprise Server

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