Administrative Assistant Customer Service

Kimberly A. Keskes

** *. ******** ******

Berlin, New Jersey 08009

856-***-**** – ********.******@*******.***

EXPERIENCE

Stifel Nicolaus - Marlton, NJ 8/08 – 11/08

Administrative Assistant

Receptionist

Developed and refined customer service and telephone skills

Clerical

Responsible for various managerial, administrative and clerical duties

Setup client accounts

Finance

Issued checks to clients

Deposited incoming checks

Transferred funds

SLM Financial - Mt. Laurel, NJ (A Division of Sallie Mae – Reston, VA) 7/99 – 2/08

Student Loan Processor

Fraud Alert

Contacted the borrower/coborrower when a fraud alert was posted on the credit report

Validated information on the credit report to clear the fraud alert

Reported all incidents to the proper authorities if suspected of committing fraud

Credit & Pre-Closing Processor

Reviewed the loan documents and verified that the borrower/coborrower’s signature(s) matched the

signature(s) on their identification

Resolved application and disclosure problems

Quality Control

Made corrections to the loan documents before they are sent to the borrower/co borrower

Data Entry

Entered loan documents into the computer system, insuring accuracy

Pinnacle Cable Services – Marlton, NJ 11/95 – 5/99

Administrative Assistant to the President, Human Resources, and the Marketing Department

Administrative/Clerical

Responsible for various managerial, administrative and clerical duties

Built brochures for marketing/created proposal covers

Bookkeeping/Accounting

Accounts Payable/Accounts Receivable

Payroll Processing & Human Resources

ADP and 401K data entry and transmittal

Responsible for cobra letters

EDUCATION

Thomas Edison State College

Candidate for Bachelor of Arts in Environmental Science (anticipated graduation January 2010)

Drexel University – Philadelphia, PA

Coursework towards BA 2000 - 2001

Camden County College – Blackwood, NJ

Associates Degree in Dietetic Technology 1995

Associates Degree in Business Management 1992

Deans List 1990, 1991, 1992

COMPUTER SKILLS

Microsoft Windows, Microsoft Office (Excel), ADP Software, Class Program and Peachtree Accounting Software

EXCELLENT REFERENCES

Provided Upon Request

Organizations

The Berlin Lions Club 2008

Membership Committee

Welfare

Civic

Contact this candidate