Manager Quality Assurance

SEAN ST. CLAIR

***** **** ****** *****

Cypress, TX 77429

Home: 281-***-**** *******.****@*****.*** Cell: 832-***-****

Summary

Innovative Manager with 12 years experience serving transportation and logistics industries. Skilled in all facets of

the project life cycle from analysis and design through development, implementation, documentation, and user

training. Demonstrated hands-on creative solutions for custom and package application software to meet/exceed

business and customer expectations while improving cost efficiencies.

SKILLS AND EXPERTISE:

Logistics Planning Work Process Development and Improvement

Strategic and Operational Planning Technical Training on Customized Software

Auditing of Company Standards and Policies Engineered Sorts

Best Practices Analysis New Technology Implementation and Transition

Analysis of Financial Reports Quality Assurance Management

Employee/Labor Relations Succession Planning

WORK EXPERIENCE

DHL 2008 – 2009

District Field Manager, Special Assignments US Region

Collaborated to implement new corporate initiatives at 25 locations throughout the US.

Implemented global systems in 7 states and trained over 80 employees in 2.5 months, which saved $156 M per

year for the company.

Established new master/standard operating procedures for 106 stations.

Re-engineered morning sorts in 5 states to non-courier sorts from courier sorts for a cost savings of $2.5 M.

FEDEX GROUND 2000 – 2008

Regional Quality Manager, Houston, TX

Engineered and oversaw all aspects of the sortation and delivery of packages. This included financial reports, health

and safety, and productivity standards. Audited the region on the adherence to corporate policies.

Engineered the sortation for 21 centers in the Gulf Coast Region (Most of TX and Western LA).

Audited and Trained on policies and procedures changing the region from a low performing to top performing

region in less than 1 year.

Maintained all quality/safety standards for the AM sorts in the Gulf Coast region for a company high 175,000

injury free hours.

FedEx Ground (cont)

Corporate Linehaul, Pittsburgh, PA

Supervised and directed the daily dispatches for 2 divisions.

Engineered new network lanes.

Negotiated contracts with outside vendors to maintain customer satisfaction levels

Devised plans to take aggressive corrective actions for 10 distribution centers to strategically operate within

financial budgets.

Analyzed 250 daily dispatches and created processes to improve network speed by 200%

Control Manager, St. Paul, MN

Controlled the sortation in the distribution center and managed 50 dispatches daily.

Negotiated contracts with independent contractors

Managed 70 employees in distribution center

Created new training program for dock workers that increased productivity 30%

UPS 1997 – 2000

Dock Supervisor, Minneapolis, MN

Supervised 15 employees to ensure productivity and services goal were maintained.

Increased productivity by 20%

Managed all areas of distribution center

Trained 10 new employees per week

Trained new supervisors

EDUCATION

A.A., Century College, White Bear Lake, MN, 2004

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