Manager Project

CHRISTINE MOYLAN SKYNAR

**** ********** **** **. **** Bloomfield, MI 48324 248-***-**** (h) 248-***-**** (c)

******@***.*** LinkedIn Profile: http://www.linkedin.com/in/christineskynar

DIRECTOR, OPERATIONS AND PERFORMANCE SUPPORT

STRATEGY LEADERSHIP MANAGEMENT DESIGN DEVELOPMENT IMPLEMENTATION

Results driven professional with a proven track record of on-time and on-budget projects of performance

support initiatives. Department leader who compiled successful cross functional teams of consultants,

project managers, graphic artists and independent contractors. Highly effective in cultivating long term

relationships. Expertise in design, development and implementation of highly effective training and

performance support initiatives.

CORE COMPETENCIES

Leadership & Mentoring International Cross Functional Teams

Talent Management Design, Development & Implementation

Strategy Development Business Development

P/L Accountability Business Process Management

PROFESSIONAL EXPERIENCE

J.D. POWER AND ASSOCIATES, THE MCGRAW-HILL COMPANIES - 2002 to 2008

Director, Voice of the Customer - Center of Excellence, and group lead responsible for:

Design/development/implementation/project management of marketing, performance

improvement initiatives for automotive, finance, insurance, homebuilder and other industries

Managed sixteen direct reports; seven in virtual offices

Developed training and performance tools based upon JDPA market research to improve clients’

customer satisfaction and quality. Spearheaded “VW’s IQS Challenge” with an ROI in an overall

increase of 72 index points with a 12 rank level increase; more case studies available

Managed ISO: 9001 Registration and Certification. Developed the process and procedures for

the division, which led to 100% compliance and became the corporate standard

New product development, budget development, project profitability, sales, marketing, project

management, and needs analysis. Products included web training, train-the-trainer sessions

(T3), instructor led training (ILT), meeting-in-a-box (MIAB) and marketing materials.

Selected to initiate the McGraw-Hill Women’s Initiative for Networking and Success (WINS)

program in Michigan that promotes the development and retention of female associates;

President of the organization for two years

Member of the McGraw-Hill Senior Mentoring program and brought the Mentoring Circles

program to mid-level associates

LEARNINGBYTE INTERNATIONAL/DIGITALTHINK, INC. - 2000 to 2002

Account Manager/Project Manager, responsible for:

Partnership liaison between LearningByte International (LBI) and Visual Services, Inc (VSI),

formed to provide web software solutions for Ford, Chrysler and General Motors

Client presentations of emerging industry

Resource utilization of shared project work with India development team

Complex software development and implementation budgets

Mentored new project managers, instructional designers and training of sales staff

CREATIVE SOLUTIONS, INC. - 1999 to 2000

Manager, Education Services, responsible for:

Development of the Education Services department that provided tax, write-up, client and

practice software for accountants

Management of department staff, budgets, development of, internal procedures training

documentation and marketing materials, train-the-trainer workshops and vendor relationships

Increased sales of training programs from 50K to 1.8 M

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CHRISTINE MOYLAN SKYNAR

1985 Bloomfield Oaks Dr. West Bloomfield, MI 48324 248-***-**** (h) 248-***-**** (c)

******@***.*** LinkedIn Profile: http://www.linkedin.com/in/christineskynar

PULTE HOME CORPORATION - 1995 to 1998

National Manager, Software Training and Implementation, responsible for:

Liaison for design, implementation, and training for end-user software “PulteConnect.” Software

automated the sales, construction, quality, financial, service tracking and marketing processes

Development and management of the training and implementation strategy, design and delivery

of instructor-led training, 24/7 support and logistics

KELLY SERVICES INTERNATIONAL HEADQUARTERS - 1988 to 1994

National Manager, Testing and Training Services, responsible for:

Strategic development of business, qualifying accounts and marketing for Fortune 500

Proposal development and marketing materials

Management of staff of 18 and operating budget of 4M

Technical aspects/due diligence associated with potential corporate acquisitions

National Account Manager, responsible for:

AT&T account, which represented 78M

Management of relationships with six national AT&T divisions

Development of strategies and mutual interests of Kelly Services and AT&T

Office Automation Coordinator, responsible for:

Assisting national branches with sales and marketing of the Offices Services business line, which

encompassed 65% of Kelly’s total business mix

Branch staff sales training on the technology industry

Development of proposals and customer presentations

Program Developer, Product Design and Development, responsible for:

Development of effective testing, training and business-generating products to enable worldwide

branches to evaluate the skills of and training for temporary employees

EDUCATION

Michigan State University, East Lansing, Michigan

Bachelor of Arts in Communication and Advertising; minor in English

State Senate Information Office; State Capitol, Internship

Liaison between the Information Office and news media; interviewed Senators for commentary on

latest issues

Communication Department, Michigan State University

Teacher’s Assistant, Public Speaking

Taught students the format of the art of public speaking

AWARDS AND OTHER ACTIVITIES

CEO MVP Volunteer Award from Terry McGraw, CEO, the McGraw-Hill Companies

This award recognizes outstanding volunteers whose dedication and initiative helps to solve and

alleviate unmet human, educational, environmental or other social service needs in the communities

where we live and work.

Volunteer for The Sanctuary; A Step Forward

Weekly, lead group discussions to homeless 16-21 year olds; topics include “Budgeting Your

Money,” “Seven Habits Of Highly Effective People,” “How To Deal With Co-Workers,” “Interviewing

Skills,” “Handling Stress On The Job.” Developed and delivered the training programs.

Volunteer, Habitat for Humanity and the Capuchin Soup Kitchen

Our Lady of Mercy High School Alumnae Association, Michigan State University Alumni Association and

Inforum Michigan

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