Project Manager Customer Service

*** *********** **** #***

Justin D. Greenough

Warwick, RI 02888 401-***-**** (Day/Evening)

www.greenoughnet.net ******@************.***

Objective

A full-time position as senior developer, software engineer, team lead, system architect, or manager in the area of web application

development utilizing my extensive skills as a software developer, project manager, and system and information architect.

Education

Worcester Polytechnic Institute – W orcester, MA (May 2001)

Bachelor of Science, Computer Science

Bachelor of Science, Technical, Scientific, & Professional Communications (Technical Writing)

Graduated with High Distinction

GPA Numerical Equivalent: 3.53

Applicable Skills

• Languages and Tools:

LAMP Technologies (Linux, Apache, MySQL, PHP/Perl), Java / JSP, JavsScript, AJAX, XML, CSS, HTML (code by hand),

ASP Classic, Visual Basic, C/C++, Shell Scripting, SQL/TSQL, SOAP, SAML, RSS, Web Services, UML & RML.

• System Administration:

Linux (Debian, Ubuntu, & Redhat), Windows 2000/XP/2003, MS SQL Server, IIS, Apache, and MySQL

• General understanding of firewalls and security measures necessary for web applications.

• Understanding of Level-1 merchant PCI (Payment Card Industry) security requirements.

• Extensive knowledge of publishing and design principles; experience with various computer design and support applications including:

Dreamweaver, Photoshop, Pagemaker, and Microsoft Office.

• Excellent project management skills and ability to meet deadlines

• Extensive experience managing and organizing content for large-scale web sites (Information Architecture).

• Excellent problem solving and communication skills.

• Experience with educational instruction and the ability to clearly explain technical topics to someone of almost any skill set or background.

• Ability to work alone or in groups and speak confidently and professionally in a group setting.

Professional Experience

KoolConnect Technologies, Inc Canton, MA

Interactive TV Web Developer (December 2007 – February 2009)

Architected and developed user-facing software for a system that provides video on-demand and other interactive television services for upscale

hotels around the world. System used an embedded browser (Opera) and modern web services technologies in a three-tier architecture to deliver

high-definition video content and flexible, customizable guest services. Technologies used included JavaScript, AJAX, XML, CSS, MySQL,

and Java-based web services libraries. Also served as the organization’s primary webmaster for public-facing corporate website.

America’s Test Kitchen, Publisher of Cook’s Illustrated Magazine Brookline, MA

Manager of IT Development (February 2007 – December 2007)

In addition to former duties as a developer (see below), managed several employees and contractors and served as primary technical resource for

all web-related projects, initiatives, and day-to-day site updates and business requests. Successfully coordinated and completed conversion of a

200,000 member billing system to an outside vendor. Successfully prepared for and completed an on-site Level-1 merchant PCI compliance

audit required by the credit card industry.

Sr. Web Developer (September 2006 – February 2007)

Provided general maintenance and participated in new initiatives and redesigns for three high-profile cooking websites, including three paid

membership systems with nearly 200,000 paid users. Worked with business users to define requirements and implement solutions. Provided

extensive reporting to support marketing and sales initiatives.

Rhode Island Higher Education Assistance Authority (RIHEAA) Warwick, RI

Programmer/Analyst & Webmaster (April 2002 – September 2006)

Served as primary support person, developer, and project manager for several applications used to administer financial aid programs. Worked

with third-party consultants to address concerns with one or more of the in-house applications. Designed and maintained the organization’s web

site in accordance with various marketing and education efforts. Served as primary instructor and curriculum writer for RIHEAA’s staff

training and professional development program. Worked with employees one-on-one to solve challenging business tasks using computer

software. Assisted in establishing a formal Helpdesk for the agency. Assisted with a project designed to completely virtualize all server

hardware using a VMWare infrastructure.

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Greenough, Justin D. (continued)

Professional Experience (continued)

3000 K, Inc. Worcester, MA

Director of Interactive Systems (November 2001 – March 2002)

Served as the primary technical strategist for a young web services company. Duties involved PHP application design, development,

implementation, and formal training. Daily tasks also included client consultation, general HTML and graphics work, copyediting, marketing,

and decisions regarding company strategy, policies, and daily practices.

Worcester Polytechnic Institute – Information Technology Division Worcester, MA

Web Developer (April 2000 - October 2001)

As part of a team, designed and maintained a variety of official university web pages and department websites on the site www.wpi.edu.

Managed the complete design implementation, and training for several full-scale web-based software applications to support data collection,

reporting, and archiving for various university functions.

Assistant to the Computer Trainer (Part-time 1997-1998)

Assisted in the design and instruction of several student-based training classes. Designed and implemented a web application to record class

registrations. Provided clerical support for the WPI computer trainer.

CVS Corporation - Corporate Headquarters Woonsocket, RI

Pharmacy Computer Systems Programmer Intern (May 1999 – May 2000)

Wrote, maintained and scheduled nightly batch and support applications for CVS’s centralized customer database. Involved knowledge and use

of Oracle, PL/SQL, ECS/Control-M, C++, KORN shell scripting, and a basic understanding of client-server technology.

Pharmacy Computer Systems Test Architect Intern (Quality Assurance Team) (May 1998 – May 1999)

Designed and implemented test strategies for various pharmacy software applications. Oversaw testing of the software responsible for purging

old data from the CVS central database, which serves information to 4000+ retail stores.

Intelecom Data Systems (IDS World Network) Warwick, RI

Customer Support (May 1998 – May 1999)

Provided evening and weekend telephone-based customer service and technical support for dialup Internet customers. Troubleshot and resolved

customer issues involving dialup networking, modems, software conflicts, and billing. Established new customer accounts. Monitored network

operations and initiated emergency procedures when necessary.

WPI Office of Residential Services Worcester, MA

Resident Advisor (September 1999 - December 2000)

Resided with a group of 20-30 peers and provided support on an academic, social, and emotional level. Gained and exercised skills in conflict

resolution and peer counseling. Designed and implemented various educational and recreational programs in order to promote wellness,

diversity, and community spirit.

Tech News / Newspeak - The Student Newspaper of WPI Worcester, MA

Editor-in-Chief & President of the Association (January 1999 - September 2000)

News Editor & Graphics Staff (October 1997 - December 1998)

Managed the complete operations of a volunteer student organization and a weekly 12 to 20-page news publication. Conducted weekly story

and organizational meetings for a staff of 12-25 people. Managed advertising, billing, and circulation operations, as well as budgeting and

purchases. Edited all text and graphical content of the newspaper.

Academic Project Work

Global Interactive Qualifying Project (Junior Project) in Bangkok, Thailand (January 2000 - February 2000)

Surveyed over 400 villagers and conducted 9 focus group interviews as part of a diverse team of researchers, language translators and native-

speaking data collectors. Analyzed collected data to determine the effects of village relocation on three Northern Thai communities. The

analysis focused on various factors such as economic standing, social interaction, religious participation. Presented information in oral and

written form to business and government officials for use in future relocation projects. (3 course equivalent)

Project placed 3rd in the WPI 2001 President’s IQP Awards

Computer Science Major Qualifying Project (Senior Project) in Silicon Valley, CA (January/February 2001)

Developed a software application as part of a team for New Focus, Inc., a laser and optics company in San Jose, CA. Designed the software to

communicate with a series of test and measurement devices in order to allow scientists at New Focus to graphically model the behavior of the

laser output. The graphical models will be used to develop the next generation of New Focus’s tunable laser systems. (3 course equivalent)

References, portfolio, and a list of academic coursework are available upon request.

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