Customer Service Administrative Assistant

RESUME

Marta H. Kircher Nielsen

**** ** **** ****

Coconut Creek, FL 33066

Home Phone: 954-***-****

E-mail: ****************@*******.***

PROFILE

U.S. Permanent Resident (since 1993)

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Fluent in Portuguese (Brazilian) and English

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Experienced in administrative and support services

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Experienced and Knowledge on basic accounting functions

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Proficient in MS-Office (Word, Excel, Outlook and Power Point), E-Publisher, Oracle, Access,

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Lotus Notes, MS-Money, and others

Experienced in assisting worldwide companies with national and international market product

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safety compliance requirements

At home Art-based business owner

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PROFESSIONAL EXPERIENCE

December 2008 – May 2009

Marta H. Nielsen Art Studio

2348 NW 34th Road

Coconut Creek, FL 33066

www.martanielsen.artspan.com

Home base business established in Dec/09

Studio Activities:

Commissioned portraits painted in watercolor/oil.

Creation of new paintings and art ideas to display on the web site and any other place available for

this purpose.

From Jan/01/ 2005 to Aug/17/2007

Petroleo Brasileiro S.A – PETROBRAS

570 Lexington Avenue

New York – NY 10022

www.petrobras.com

Job Title: Administrative Assistant

Responsible for Petrobras NY Office General Ledger, Payroll management, annual budget

preparation, check processing, bank deposits, petty cash, monthly office expense reports, employees

travel expense reports, year end statements for tax return preparation, income tax and payroll records

maintenance, translating documents when requested, answering calls/transferring calls, sorting and

distributing mail, copying, filing, faxing, scanning, coordinating domestic and international

travel/lodging arrangements for the office, for the head office VIP employees and also for Brazilian

Government authorities.

Reason for leaving the company: Husband’s job relocation to Florida

Underwriters Laboratories, Inc. Underwriters Laboratories, Inc.

1285 Walt Wittman Road Research Triangle Park,

Melville, NY 11747 Raleigh, NC 27709

From 1999 to Dec/2004 ` 1997-1999

(2002 to Dec/2004) Customer Service Department - NY Office

Job Title: Customer Service Professional – High Tech Unit (ITE)

Main Responsibilities:

Project management

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Assist Top Tier Clients (LG Electronics, Lucent Technologies, Xerox, etc.) and other UL clients

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with project related issues. (i.e. invoices, quotations, agreements, project updates, etc.)

Answer consumer questions about Product Safety issues

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Handle heavy client phone and e-mail contact

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UL NY Office Liaison CSP for UL’s Latin America Offices

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(1999 – 2002) Latin America Operations – NY Office

Job Title: Project Coordinator III

Main Responsibilities:

Coordination of client requests and submittals intended for product certification for Argentina,

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Brazil and Mexico.

Opening and management of client’s projects

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Translate correspondence, documents and technical regulations when requested.

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Develop and maintain monthly income reports of projects directly and indirectly initiated through

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LAO Department staff or generated by engineers working within UL Inc.'s affiliates in Mexico,

Brazil and Argentina.

(1997 – 1999) Latin America Operations Department – NC Office

Job Title: Staff Assistant -Translator (Portuguese/English)

Main Responsibilities:

Assist UL Inc.’s Latin American clients/prospective clients through UL documentation process

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(Product Safety Certification, ISO 9000, etc.)

Help the department Engineer Associate Manager with his agenda.

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Coordinate travel arrangements, prepare travel expense reports, and schedule meetings.

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Prepare monthly income and workload reports (Excel spreadsheets) related to projects opened

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for UL Inc.’s clients that need to achieve the approval to bear the Argentinean safety mark on their

products.

Translate correspondence between UL engineers and UL’s South American clients when

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applicable.

(1996) PH Trading, Inc.

Raleigh, NC

Marketing and Sales

Main Responsibilities:

Sell a line of exclusive natural stone mosaic tabletops and decorative items, imported from Minas

Gerais, Brazil, to high-class interior decorators in the Raleigh-Durham area.

(1994 – 1996) Berlitz Language Schools - Raleigh, NC

Job Title: Portuguese Language Instructor

Main Responsibility:

Teach the Portuguese language to company executives interested in do business in Brazil.

EDUCATION

University - Pontifícia Universidade Católica do Rio Grande do Sul – PUC Porto Alegre, Rio Grande

do Sul, Brazil

Science – 2 years

(1980) High School - Obtained High Scholl Diploma at “Escóla de Segundo Grau Mauá”, Porto

Alegre, Brazil.

(1983 to 1992)

Architectural Design - Escola Nacional do Desenho (National School of Design), Porto Alegre, Brazil

Art Classes:

Fashion Design, Portraiture, Watercolor and soft pastel - Atelier Locanda, Porto Alegre Brazil

China/Porcelain Painting, oil painting with a private China Painter in Porto Alegre, Brazil

Recent Art Classes

(2007 to 2008)

Figure Drawing –The Art Museum of Fort Lauderdale

Watercolor, Oil and Pastel – Farmington Valley Art Center, Avon, CT

Contact this candidate