Manager Quality Assurance
Resume:
ANTONIO C. GENTRY
Permanent Address:
***** **** ******** **** ******** 8 #31
Coral Springs, FL 33071
E-mail ********@**.***
OBJECTIVE To secure an entry level position that allows me to contribute my management, consulting, and direct
marketing skills.
ACHIEVEMENTS Promoted to a Method and Procedures Specialist position for which I worked with a team of
individuals and senior leadership to ensure that quality assurance and compliance goals were being
met across the company.
Managed the production of a golf tournament by Coca-Cola and was responsible for being the event
manager for the prestigious tournament. Worked with key sponsor (i.e. Subway, Pizza Hut,
Blockbuster, local businesses) account managers to help coordinate the production of the entire
tournament.
Assumed leadership role in Field study as Marketing Assistant, and collaborated with other staff and
Marketing Director to help build a dynamic portfolio that would find innovative strategies to market
our department to the university community as well as the Blacksburg community.
EDUCATION Bachelor of Arts, Resource Management; May 2008
Virginia Polytechnic Institute and State University (Virginia Tech), Blacksburg, VA
Earned 50% of college expenses through summer work
RELATED Family Financial Management Debt/Creditor Relationships
COURSES Advertising Technical Writing
Marketing Management Managerial Accounting
Consumer Rights Financial Accounting
Marketing Leadership Theory and Practice
SKILLS Computer Skills
Microsoft Office Suite (Advanced)
Adobe Photoshop (Intermediate)
Java and C++ programming experience (Intermediate)
WORK Methods and Procedures Specialist, StarTek Inc, Martinsville, VA
EXPERIENCE Sept 2008-Present
Work in partnership with senior leadership to maintain quality assurance goals
Preserve and uphold company and cliental policy
Provide customer service for a top telecommunications company (AT&T).
Process credit adjustments for the companies outstanding clients
Collaborate with supervisors and operations manager on a daily basis to help improve the brand
name of the telecommunications company (AT&T)
Marketing Assistant, Virginia Tech Recreational Sports, Blacksburg, VA
August 2007-May 2008
Provided assistant to Marketing Manager and helped schedule departmental meetings.
Built dynamic portfolio for the entire department
Wrote SEO’s as Event manager for the following events (golf tournaments, championship nights)
Legal Assistant, Internship, Commonwealth Attorney Office, Martinsville, VA
May 2007-August 2007
Provided assistance to lawyers inside the office. (Case studies, Office meetings)
Maintained criminal records recorded of defendants and also participated in court recordings
Assistant Professional, Marketing Representative, Lynwood Golf and Country Club, Martinsville, VA
August 2005, April 2005; May 2004-August 2004
Provided assistance to the Director of Golf at the country club.
Oversaw jobs of marketing different items inside the pro shop.
Scheduled practice sessions and worked with the sale of retail items
Call Center Representative, Mail Room Clerk New Roads INC, Martinsville, VA
Fall 2006, Fall 2005, Fall 2004
Took calls from individuals who placed orders from the different magazine companies they
owned.
Made referrals of customer fraud and maintained a job that dealt with certain treasury issues
inside the company
INTERESTS Black Student Alliance, 2003-2008
AND ACTIVITIES Black Business Council, 2003-2008
National Society of Black Engineers, 2003-2008
Star Scout, Boy Scouts of America
AVAILABILITY Available to start work immediately
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