Manager Developer

Nalini Nalajala

North Brunswick, New Jersey, **902.

E-mail: *********@*****.*** Ph: 732-***-****

Professional Experience

Over 6 years of experience in the implementation, upgrade, deployment and testing of the Siebel CRM

V7.x, 8.x applications understanding the architecture, scope and functionality.

Extensive knowledge in Siebel Configuration, Scripting, EAI, Workflows & Server Administration.

Expertise in Data Architecture,DataMapping,Data Integration, Analysis, Design, Development &

Implementation

Good Knowledge in Enterprise Application Integration (EAI), Enterprise Integration Manager (EIM),

Business Services, Web Applets, VBC,EBC, Siebel eScript, SiebelVB Scripting, Siebel DataModel,E-

Config, Assignment Manager Actuate Reports, Siebel CTI, Siebel UDQ,UCM, Siebel eClinical, Siebel

ePharma, Siebel eService Siebel Marketing, Analytics & Informatica.

Good Knowledge in Campaign Management and List Management.

Strong Experience in application development, Customization using Siebel Tools.

Involvement in Upgrading from Siebel 7.7 to Siebel 8.0.

Extensively worked as a Developer and Administrator in providing CRM solutions with excellent

Business Domain experience in Siebel Telecom, Finance and Pharma Industry specific applications.

Good experience in design and coding in both Java/J2EE and Web Services and other Open Source

Technologies.

Creative thinker and analytical problem-solver with ability to work under the pressure of fast-paced,

time-sensitive environments while committed to deliver timely, accurate and quality work.

Decision making ability to establish priorities, credibility, and balance with the organization's competing

priorities involving multitasking and the ability to manage & plan work.

Excellent written and verbal communication skills.

Technical Skills

CRM : Siebel 7.8.3/7.7/6.x – Call Center,eService, Sales & eCom, ePharma, eClinical

Programming Language: Java/J2EE

Middleware : Tomcat 5x, BEA Web logic, MQ Series

Web Service Framework: Apache Axis

DBMS : SQL Server, SQL, PLSQL, MySQL, SQL Loader, TOAD

Scripting Language : JavaScript, Siebel scripting

Tools : Siebel 6.x, 7.8, 8.0

Other Technologies : Siebel (e-Scripting, Server Administration, Configuration, EAI, EIM, Workflows)

Operating System : Windows 2003, Windows XP

Microsoft Products : MS Visio, MSExcel, MSWord, MS Access

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Nalini Nalajala

Work Experience

Experian Information Solutions Inc, Costa Mesa, CA Siebel Application Consultant

Siebel-Optimizer (Apr 2007- Till date)

Participated in the effort to implement Siebel Optimizer Application. Worked with key client

personnel to define and gather business requirements, mapping them into Siebel, and participated

in the Analysis and design of the Siebel Application.

Worked on ePharma product to manage, synchronize, and coordinate all customer interactions

across sales and service channels and to gain a better understanding of customer behavior and

optimize decision-making.

Configuration of the application for implementing the Business Rules and Scenarios using Siebel

Tools.

Responsibility includes Opportunity Management, Account Management, Asset Management,

Contact Management and Data Management.

Responsible for configuration of Application (Data Object, Business Components, Business

Object, User Interface) using Siebel Tools.

Involved in development of full validation lifecycle documentation for clinical systems as per client

standards including validation plans, requirement and design specifications.

Involved in Scripting to perform the required validations.

Implemented various business processes using Siebel Workflow Manager like automating and

sending emails to remind users of critical business functions.

Siebel eService Consultant for Siebel Professional Services

Complete eService environment installation including IIS, SWSE, and LDAP installation

LDAP configuration and integration into the Siebel eService environment

Initiating and managing service requests

Submitting emails through websites for general and specific questions

Worked on performance tuning techniques.

Involved in developing Test Cases, the User Acceptance Testing and documentation of the

developed application.

Round the clock Production Support to resolve the Production issues to provide the deliverables in

time and focusing on high quality.

Environment: Siebel 7.8 eService, Siebel Tools, Windows 2003, SQL Server 2000

TATA Consultancy Services (TCS) Siebel Lead Developer/Admin

Mobile Handheld Solution on Symbian platform (Apr 2003 - Mar2007)

Involved in Analysis and design of the application.

Created Integration Objects using EAI Wizard.

Install, Uninstall Siebel Servers, Gateway Servers and Creates Siebel users and grant access

control.

Troubleshooting of Component Startup Problems, Installation errors, Upgrading errors,

Performance Issues, License Errors, and Deployment issues by Siebel Server Log Files and

Component Log Files.

Perform Siebel server administration tasks such as enable, start, stop or create a server

component group or a component.

Responsible for the data migration of multiple offices into the company’s central CRM Siebel

system. Created data mappings and implementation plan used to facilitate the migration.

Worked on Java Servlets to integrate frontend and backend by invoking the Siebel workflows

using JDB.

Monitored Tomcat Server and supported the testing team.

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Nalini Nalajala

Developed various Reports to meet the customer needs.

Performed the data migration of the OLTP and the OLAP databases (Siebel EIM, Informatica, SQL,

PL/SQL) in adequacy with the new business/functional need.

Able to multitask and manage the priority of the business requirements.

Environment: Siebel 7.8 Field Service, Siebel Tools, Informatica Power Center 6.2,Windows 2003, SQL

Server 2000.

TATA Consultancy Services (British Telecom, UK) Siebel Developer/Admin

BT-WLR

Use Siebel Tools to modify applets, views, and screens to meet client requirements.

Involved in writing custom business services for validating different fields

Enhancement of Functionality of Siebel Business Components using Joins, Links and MVGs and

drilldown applets

Involved in Data migration and integration (EAI) tasks.

Configured business rules using the Siebel Assignment Manager.

Involved in eScripting to perform the validations

Performed the Unit Testing and Integration testing.

Involved in developing the Incremental ETL process i.e., Mappings & Mapplets using various

Transformations and Workflows with Sessions / Tasks.

Round the clock Production Support to resolve the Production issues.

Involved in performance tuning of the application.

Environment: Siebel 7.8 eCommunications, Siebel Tools, Informatica PowerCenter 6.2,Windows 2003,

Oracle, TOAD

TATA Consultancy Services (TCS) Siebel Developer/Admin

Siebel Wireless PoC

Interacted with business requirements and prepared LLD studying HLD documents and

implemented Accounts, Contacts and Activity management modules.

Configured and Customized the Applets, Views, Screens, BCs through joins, links MVGs and MVLs

To see the Siebel wireless application executed on the wirelessly connected machine.

Responsible for Generating, Extracting, Initializing and populating the local database.

Responsible for taking backup of Repositories, monitoring environments, server health checkup.

Check the wireless router configuration.

Developed various Reports to meet the customer needs.

Involved in ePharma product configuration to manage the synchronization of all customer

interactions across sales and service channels.

Worked with the production support team to resolve the issues and with the implementation teams

for successful srf fixes on Test and Production environments.

Environment: Siebel 7.8 ePharma, Siebel Tools, Windows 2003, SQL Server 2000.

TATA Consultancy Services (TCS) Siebel Developer/Admin

Siebel 8.0 Beta Program

Install, Uninstall Siebel Servers, Gateway Servers.

Create Siebel users and grant access control.

Perform repository management tasks.

Perform Siebel server administration tasks such as enable, start, stop or create a server

component group or a component.

Performed data transfer from remote environment using EIM.

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Nalini Nalajala

Extracted local and performed dbExtract tasks for the remote users.

Involved in creating campaign management and program management.

A complete conversion of legacy data into Siebel Call Center Enterprise.

Implemented custom program to quickly load data into Siebel so that business rules were adhered

to and dirty data was not brought in.

Environment: Siebel 8.0 Call Center, Siebel Tools, Windows 2003, Oracle 10g

TATA Consultancy Services (British Telecom, UK) Siebel Developer/Admin

BT-WLR

Worked on Siebel E-Scripting & Workflows (EAI) which involves web services.

Configured applets, views, joins,LOVs

Performing Database extracts and backup of repository files for tool enhancements.

Security Administration - Assigning data privilege to the users as per the position in the

organization hierarchy for the application and Database for different Siebel Development, Testing

and Production environments.

Preparation of Test Cases & Test Steps

Involved in Data Mapping and Data Integration process.

Environment: Siebel 7.7 eCommunications, Siebel Tools, Windows 2003, TOAD

TATA Consultancy Services (TATA MOTORS) Siebel Developer/Admin

Collaborative Dealer Management Solution (CDS)

Configuration of Siebel through Siebel Tools and Siebel Client as per business. Configuration of

new Views, links, joins, Integration Objects, etc. to send and receive the data and update the Siebel

system accordingly.

Involved in product configuration in eAutomotive application.

Involved in eScripting which will invoke Web Services.

Responsible for administering 4 Siebel remote servers for setting up employees, terminating

employees, setting up position, responsibilities, creating mobile clients and troubleshooting

issues faced by mobile clients.

Performed Data Integration tasks(EAI)

Preparation of LLDs.

Preparation of Unit Test Cases & Unit testing and integration testing of the development

activities.

Environment: Siebel 7.7 eCommunications, Siebel Tools, Windows 2003, Oracle.

Education

Bachelors of Science in Electronics & Communications Engineering from JNT University, Hyderabad.

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