Project Manager Quality Assurance

Karena M. Bell

***** ******** ***** ● Shelby Twp. MI 48315

586-***-****● ***********@*****.***

www.linkedin.com/in/karenambell

Career Summary

An Information Technology professional with a history of successfully delivering projects, programs and business

solutions for internal and external customers. Over 20 years of IT experience working with local Municipalities, Fortune

500 and Financial Services companies in a variety of leadership, program/project management and strategic planning

roles. An innovative leader who works well with both technical and business staffs to manage projects from concept

through implementation, working directly with/leading the development teams, utilizing strong analytical, leadership,

business acumen and team-building skills. * Currently pursuing PMP certification.

Key Strengths and Competencies

IT & Business Project Management PMO & Program Management

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Technology Integration Vendor Management (Contract, SLA, RFP, SOW)

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SDLC (Inception-Implementation) Business Process Re-Engineering (BPR) and Modeling

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Organizational Change Management MS Office Suite (Word, Excel, Project, PowerPoint, Visio)

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Risk & Issue Management Methodology (IDS Houston, RAD, AGILE, Waterfall/PMBOK)

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Communications & Presentations Quality Measurement & Metrics

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Professional Experience

Eagle Ottawa, LLC 2007 - 2009

Project Manager/Business Process Engineer

Led multiple, on time and budget, software development projects and development teams for enterprise

wide applications, in a matrix environment. Worked directly with the following business units; Product

Development, Research & Development, Advanced Product Quality Planning (APQP), Product

Engineering, Quality Systems, Laboratory Management and Product Lifecycle Management. Using MS

SharePoint & InfoPath data management tools, while utilizing Agile project methodology.

Lead project manager that authored all SDLC documents within the software development process (Scope,

Design, Requirements, Testing Plans, Implementation and Training) documents. Working directly with the

customer and technical teams as needed.

Implemented formal System Development Life Cycle (SDLC) Project Management methodologies,

templates and process within the IT department.

Liaison between IT, customers and senior management maintaining the scope, schedule and budget

objectives. Communication of risk/issue avoidance and resolution to all levels of customer and

management teams.

Vendor management, contract/software negotiation, vendor evaluation and selection lead.

Managed the design, development, testing, implementation and training for new global applications, via the

use of SDLC. Including automated workflow capabilities, user documentation, web based and on demand

video training for the Americas, Europe and Asia-Pacific regions. Increasing project efficiencies by 40%

globally.

Led the business development team to create the business case for purchase and implementation of a

North American Product Lifecycle Management (PLM) software application.

Developed formal business process documentation, flowcharts and data flow diagrams for all projects.

Weekly reporting to VPs of operations and CFO of project status, activities and issues.

Utilization of MS Office Suite (Project, Word, Excel, Visio and PowerPoint) as management/communication

tools for all projects.

Ajilon Consulting for Chrysler, LLC 2000 - 2007

Program/Project Manager 2002 - 2007

Project Manager for the successful 1.5 year $5MM Content Development Redesign Project. Delivered on

time and on budget utilizing the Waterfall/PMBOK methodology, in a fast paced, matrix environment.

Utilizing COTS products, EMC Documentum and customized Java code to provide the application

solutions.

Led the system developers, architects, database administrators, vendors and IT through the life cycle of the

project from inception through implementation.

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Provided project turn-around expertise for projects that were running out of scope, exceeding budget

and/or project plans, using Rapid Application Development (RAD) and Agile Project Management

methodology.

Developed project plans, timelines, documentation, resources, vendors, budget and communication plans

for all assigned projects.

Led the organizational process redesign of the Chrysler Development System (CDS) for DTO. Decreasing

the vehicle product development timing from 5 years to 2.5 years.

Presented the new program timing and development model of the CDS to the entire DTO organization.

Participated as a member of the vendor selection team, led the contract negotiations, hardware/software

acquisitions and contract management functions.

Mentored Jr. Project Managers in methodology and encouraged best practices in project management and

project planning, with emphasis on SDLC and Waterfall/PMBOK processes.

Implemented and led the Change Control Board (CCB), the System Engineering Process Group (SEPG)

and developed formalized governance meetings and standards for cross-functional teams within the

department.

Weekly reporting to senior and executive management via Dashboard reports of project status and issues.

Project Manager/Quality Assurance Manager 2000 – 2002

Managed all aspects of project management on major projects in DTO, following SDLC and

Waterfall/PMBOK guidelines.

Led the business process redesign team that shortened the software development life cycle from 28 to 14

days and increased the release capabilities from 26 to 52 releases annually, to 4000 dealerships nationally.

Developed and implemented formalized software development processes that increased quality, reduced

cycle times and improved target release date performance from 60% to 95%.

Managed the business process redesign of the DTO software development and validation teams, including

the development of inter-team relationships, process improvements and collective problem resolutions.

Trained, led and implemented the ISO9000/1 documentation and processes. Performed internal

documentation and system audits, prior to formal certification audits.

Utilization of MS Office Suite (Project, Word, Excel, Visio and PowerPoint) as management/communication

tools for all projects.

Fiserv Galaxy Plus, Inc.

Project Manager 1998 – 2000

Provided project management support and coordination for all internal departments, including executive

management and customers, to ensure successful enhancement introductions across multiple platforms.

Proactively managed systems development, implementation and risk via the use of SDLC processes.

Led 4 JAVA developers and DBA for all loan (I/L, M/L and CUNA Insurance) systems working with clients

and sales management teams.

Quality Assurance Manager 1998 – 1999

Developed the quality assurance processes to establish standards as well as auditing and matrix baselines.

Responsible for the recruiting, management and career development of a 5 person Quality Assurance staff.

Participated in the design specification reviews and applications testing as a subject matter expert to

ensure the enhancements were in line with the client’s expectations and corporate strategies.

Compuware

Sr. Quality Assurance Consultant 1998 – 1998

Led a group of system testers focused on year 2000 compliance efforts for a large temporary service client.

New World Systems

Quality Assurance & Product Release Manager 1998 – 1998

Provided quality assurance leadership and product release management for a new client-server software.

Collaborated with the sales team for pre-sales demonstrations at client sites along with final implementation

strategies.

Built a staff of 5 quality assurances specialists, setting QA policies and standards, performed routine

analysis of business and user requirements, documenting test scenarios and test cases.

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Perot Systems 1992 – 1998

Quality Assurance Manager 1995 – 1998

Recruited by Senior Account Manager to create a 5-person Quality Assurance department. Developed

quality assurance processes, defined routine analysis of business and user requirements, documented test

scenarios and test cases using defined user requirements.

Developed metrics and baseline measurement for quality tracking and reporting to senior management.

Operations Supervisor/Manager 1992 – 1995

Managed the computer operations data center facilities, budgeting, hardware moves, installations, and

computer room floor design for optimization as well as daily operational functions.

Moved a data center from Canada to the U.S. Leading all logistical aspects of the physical move.

Led the establishment, implementation and audit of ISO9000 practices for the data center.

Reduced the annual vendor supply costs by 20%.

Managed 14 computer operators in U.S. and Canada.

Led Disaster Recovery (DRA) procedure development, documentation and simulation testing.

Education/Affiliations

Bachelor of Administration (BA) in Business Management, Northwood University - Midland, Michigan

Project Management Professional (PMP) Certification, Currently Pursuing

Member of the Project Management Institute (PMI), Since 2009

Professional Development

Project Management ● Change Management

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Performance Development Systems ● Customer Satisfaction

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Systems Auditing ● Contention/Conflict Management

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ISO9000/1 Internal Auditor ● Statistics and Measurement

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Strategic System Thinking ● IDS Houston (Chrysler PM Methodology)

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Software Proficiencies

MS Office, Outlook, InfoPath, SharePoint, Camtasia Studio, EMC Documentum, Citrix, Crystal Reports, NetMeeting

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