Information Technology Support
Resume:
Ron Mahoney
Memphis, TN 38117 E-Mail:
**********@*****.***
Articulate, inspiring, and adaptive professional offering a blend of
experience and exceptional results in the computer industry; Seeking a
dynamic and challenging career opportunity to provide technical support
and team focused enthusiasm to an organization while demonstrating my
value and capabilities.
Related Professional Experience
Sedgwick CMS, Memphis, TN, Nov 2005 – Sept 2008.
A leading Insurance TPA company engaged in the handling of other
companies insurance claims.
Information Technology Systems Support Analyst, Front line support
Responsible for resolving all computer-related hardware/software
issues at the end
user level. Documented all process changes and Installation
procedures. Setup project
requests as time allowed.
Maintain functionality of numerous applications and databases.
Worked with IT programmers to test and document code changes for mass
distribution.
Act as the “voice of IT” and the liaison between numerous internal groups
of support.
Answered phone calls from colleagues and clients needing assistance.
Replied to emails from colleagues and clients needing assistance.
Schering-Plough (Consultant), Memphis, TN, Dec 2002 – Nov 2005.
A leading research-based pharmaceutical company engaged in the discovery,
development, manufacturing and marketing of new therapies and treatment
programs.
Information Technology Desktop Support Specialist, Level 3 Support,
Dec 2002 – Present.
Responsible for resolving all computer-related hardware/software
issues at the end
user level. Documented all process changes and Installation
procedures. Projects were
undertaken as time allowed.
Attend Disaster recovery training and “Lunch and Learn” Seminars.
Maintain functionality of numerous applications and databases.
Manage Active Directory user accounts, Software licensing, and Netware
and NT print queues.
Act as the “face of IT” and the liaison between numerous internal groups
of support.
Assisted in the planning and deployment of a Windows 2000 rollout.
Arthur Andersen LLC, Memphis, TN, May 2001 – Dec 2002 .
One of the “Big 5” Accounting Firms with offices and clients in every
industry all over the world.
Information Technology Desktop Support, Support for 2 locations in
2 different cities.
Resolved all issues dealing with computer systems, hardware /
software,
network, data and phones.
Worked for a big 5 accounting firm (Andersen) as front line support for
office of nearly 250 people using an array of desktops and laptop PC’s.
Helped remote users over the phone to determine what needed to be done to
resolve their PC issues.
Created and deleted user accounts in a Novell environment.
Diagnosed hardware and software related problems.
Scheduled outside vendors for warranty replacements of hardware that
could not be repaired.
Provided support for partners’ home computers.
Responsible for inventory of all leased assets received and returned to
the manufacturer.
BancorpSouth, Memphis, TN Nov 2000 - Apr 2001.
Worked with a small team that traveled to different bank sites to replace
PC’s and printers after hours and train the users on the new systems the
following mornings.
Rollout Implementation Specialist, 6 month contract position.
Traveled to several bank locations in the TN, MS, AR and AL region.
Replaced Token Ring MSAU’s with Cisco ethernet hubs/switches.
Replaced OS/2 Servers/workstations with Windows 2000
Servers/workstations.
Upgraded printers with ethernet cards and configured PC’s according to
locations need for WAN access.
Trained users on accessing their PC’s and applications before the bank
opened the next morning.
Hilton Hotels Corporation, Memphis, TN Apr 2000 - Oct 2000.
Global Support Center Help Desk Analyst, 6 month contract position.
Provide support for 888 Hilton and DoubleTree Brand Hotels (over 1600)
with over 100 applications, as well as, internal LAN/WAN configuration.
Contributed to the success of bringing DoubleTree Brand Hotels Support
in-house, while integrating support with the Hilton-Promus Merger.
Clear Channel Communications, Memphis, TN Dec 1999 - Mar 2000.
System Administrator, 3 month contract position
Sole IT support for the Memphis office of ABC and UPN channels in this
market in a Novell environment.
Diagnosed server and printer problems on the WAN.
Setup user accounts on the Exchange server to give employees access to
email using Outlook.
Setup new PC’s with all necessary applications and made sure they were
able to print and communicate on the network.
Union Planters Bank, Memphis, TN Jul 1999 - Nov 1999.
Implementation Specialist, temporary contract position.
Traveled to bank locations in TN, MS and AR upgraded their email from
mainframe to Outlook 98.
Installed and configured the application on each workstation at the
sites, trained the users, answered their questions and tested their WAN
connectivity.
Worked Help Desk queue in the main administration building with several
hundred users.
University of Memphis, Memphis, TN Mar 1999 - Jul 1999.
Local Support Provider, temporary contract position.
Local Support Provider for three different departments in three different
buildings on the campus
Implemented interfaces between divisions and other University-wide
systems.
Dealt with issues that arose for users including hardware, software and
coordination with IT department.
Served as liaison to the IT staff.
Cooperative Marketing Concepts, Inc. Memphis, TN Feb 1994 – Oct 1998.
Information Technology Dept. Mac Systems Administrator
Made decisions relative to computers/printers on the network.
Scheduled outside vendors for supplies and maintenance issues.
Supervised Help Desk personnel and worked with end users to resolve all
issues quickly and professionally.
Supported approximately 300 employees in one building.
Department UNIX support as an assistant to Administrator of said
operating system.
Technical Experience
Operating Systems: All Microsoft including the Server families,
low-level UNIX
Database: Oracle 8.1, BAAN, SAP, Access
Office / Project Software: Microsoft Office (entire Suite),
Project, Visio, Corel Suite, Lotus Suite
Helpdesk: SOS, Remedy
Other: Proficient in many other software titles upon request.
Education and Certifications
University of Memphis, Memphis, TN
Studied Management Information Systems, 1996
Networking Essentials
Athena Computer Learning Center, TN
Administering Microsoft Windows NT 4.0
Athena Computer Learning Center, TN
Supporting Microsoft Windows NT 4.0 Core Technologies
Athena Computer Learning Center, TN
Additional Work Experience and Professional References Available Upon
Interview
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