Sales Manager

C HRISTIAN J . S ARETTO

**** ***** ******, ******, ** 80219 720-***-**** ********@*****.***

KEY QUALIFICATIONS

Innovative Professional with experience working in Fortune 500 environments, excelling in

diverse specialty areas. Proven ability to complete contracts, consultancies and projects on time

with excellent results, while working effectively under challenging deadlines. Possess excellent

communication and organization skills. Comprehensive technical experience with both PC and

Apple computers. Strong abilities to operate Oracle, Microsoft Office, Windows, Arbortext,

WordPerfect, FTP, HTML, SQL, WorkFlow Pro, A/S 400, Adobe Illustrator, Reader, Acrobat,

PhotoShop, and Elements.

PROFESSIONAL EXPERIENCE

2007 – 2008

SPHERION CORPORATION AT AGILENT TECHNOLOGIES, Engelwood, CO

Contractor

Scientific Measurements Equipment Manufacturer. Responsible for prompt resolution of special

requests/issues to improve customer experience, the CR team owns pro-active customer

relationship with inbound and outbound calls, interfacing with customers and partners to

handle a variety of order management functions. It is the focal point for escalations and issue

resolution, with in-depth expertise, and in close cooperation and support with Business

Partners.

• Systematically capture and analyze root causes for trigger initiatives to improve the

customer experience.

• Manage Sales Orders and Quotes, take appropriate action and transfer to the

Commercial Services to fulfill.

THE DALBEY EDUCATION INSTITUTION, Westminster, CO 2006 – 2007

Success Counselor

Marketer of Financial Education Products. Counseled clients in strategies to maximize concepts

presented within materials. Increased company back-end sales.

• Noted for top sales ability, generating $21,000 in sales in one week.

• Entrusted with training and mentoring new staff due to rapid assimilation and

comprehensive knowledge of company operations and products.

BRIDGECOM INTERNATIONAL, Valhalla, NY 2003 – 2005

Workflow Manager

Telecommunications Company. Directed work production of three SQL consultants.

Responsible for workflow projects for the telecom network. Served as liaison between company

and contractors. Oversaw evaluation and subsequent revision of corporate operational

procedures, including software functionality. Communicated revised protocols to management

and related departments. Produced SOPs for operation guidelines as revisions took place.

Provided follow-up support for all departments, including secure implementation of new

protocols and software.

Attained promotion to Workflow Manager due to initiative taken to create order-

•

tracking process.

Improved interdepartmental communication, resulting in shorter timeframes for order

•

processing.

Increased efficiency of sales communications by implementing an improved forms

•

system, including editable PDF’s and a readily accessible supply of forms.

C HRISTIAN J . S ARETTO, P AGE 2

Alliance Partner Regional Sales Support

Oversaw orders received from Alliance Partners. Assured consistency of industry standards,

pricing procedures, legal requirements and adherence to contractual obligations. Created and

maintained monthly individual sales reports for each Alliance Partner. Collaborated with

Alliance Partners and customers to resolve system issues.

• Developed new system to track order processes, resulting in drastic reduction of lost

orders to zero and decreased costs of approximately $50,000 every six months.

ETI SALES SUPPORT, INC., PLEASANTVILLE, NY 2001 – 2003

Business Developer

Marketing Firm. Developed and maintained relational database matching consumer, client, and

customer qualifications. Created and coordinated marketing collateral and distribution efforts.

• Established classifications to identify customer needs, increasing lead generation and

sales by over $3 Million.

EDUCATION

MASTERS IN BUSINESS ADMINISTRATION DEGREE, BUSINESS TECHNOLOGY MANAGEMENT,

Argosy University, Denver, CO, 2009

Mapquest, Operations Intern, Denver, CO, 2009

•

BACHELOR OF ARTS DEGREE, MASS COMMUNICATIONS

Plattsburgh State University of New York, 1998

Completed numerous internships to expand educational background, including:

• WPTZ-TV, NBC Affiliate, Production Department, Intern, Plattsburgh, NY

• Syntony Productions, PA and Assistant Sound Engineer, Lake Placid, NY

• Context Media, Paid Sales and Marketing Intern, gathered online resources and

populated an online content market place. Providence, RI

Six Sigma White Belt certification, Agilent Technologies, March 2008

COMMUNITY CONTRIBUTIONS

Member, Denver Film & Television Association and Denver Dumb Friends League

Contact this candidate