Customer Service Manager

Justin J. Poe

*** *. **** ***., *** Park, IL ****2 312-***-**** – Cell ***********@*****.***

Summary: Detail-oriented operations manager that specializes in successfully driving business initiatives that

lead to agency reform by cutting expenditure, while maintaining quality and proficiency.

Core Competencies:

* Efficiency Analysis * Vendor Negotiation * Team Building

*Project Management *Budget Preparation * Customer Service

* Personnel Management * Operational Precision * Expenditure Auditing

*Business Development * Risk Management *Forecasting

Professional Experience:

InfoSec Institute Jan. 2007 – Current

Operations Manager Oak Park, IL

The nation’s second largest I.T. security training company; providing massive training engagements for a wide range of clients such as

the CIA, MaterCard, Microsoft, and other major organizations.

Reduced overall company cost 15% within the first quarter of employment by using a new cost/feasibility matrix.

Implemented a logistical system that eliminated unnecessary personnel travel by 95%.

Planned and executed an average of seven full-scale training sessions per month nationwide.

Developed contingency plans to ensure errors could be rectified at the lowest possible cost.

Negotiated vendor contracts with venue managers regarding potential training sites resulting in overall rate decreases for 2009.

Authored corporate operating procedures for instructors to maintain professionalism while adhering to a strict schedule.

Created and distributed a library of all course software to instructors that ensured efficient transition of each scheduled class.

Completion of Bachelor’s degree Hammond, IN Sep. 2005 to Dec. 2006

United States Army Jan. 2002 – Sep. 2005

Sergeant/Unit Armorer Fort Drum, NY

Served as Arms Room Director while simultaneously participating in over 200 combat patrols.

Accountable for over 10 million dollars of military equipment without loss or incident.

Co-founded mentor system for soldiers seeking promotion with a success rate of 95%.

Received highest possible ratings for efficiency, leadership, and responsibility on all military reviews.

Trained entire platoon on all operational equipment and weaponry in less than one month prior to Iraq deployment.

Promoted to Sergeant in the fasted amount of time allowed under Army regulations.

Directed large scale logistics and inventory of unit equipment throughout the Middle East.

Special Qualifications and Awards

Director of the Information Assurance Certification Review Board – InfoSec Institute

John D. Magrath Leadership Award – 10th Mountain Division Commanding General, U.S. Army

Awarded highest rated Arms Room for two consecutive years – 2nd BCT Command, U.S. Army

Army Accommodation Medal for combat experience in Baghdad – U.S. Army

Education:

Purdue University West Lafayette, IN December 2006

Major: BA in History

Non Commissioned Officer Academy Fort Drum, NY March 2004

Valedictorian

Volunteer/ Professional Affiliations:

Michigan Weimaraner Rescue (2006 – Present) Big Brothers and Big Sisters (2000 – 2002)

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