Manager Development

Eric B. Giallombardo

*** ******* ****** • Pittsfield, ME • Phone: 207-***-**** • *****@***********.***

SUMMARY

A Senior Manager with extensive background in the field of services marketing with proven ability to develop

business with a diverse client base. Consistent record of reducing costs and providing long and short-term

strategies aimed at client development and service. Adept at managing multiple technical teams with assigned

marketing responsibilities. Able to establish and manage department budget and processes. Excellent

communication, presentation, and leadership skills.

Core Competencies

Organizational Management Forming Strategic Alliances

Tactical Planning

Relationship Development Cold Calling

Public and Media Relations

Graphic Design and Production Research

Information Management

PROFESSIONAL EXPERIENCE

Kleinschmidt Associates, Pittsfield, ME, November 1982 – April 2009

Business Development Manager

Led marketing effort supporting nine-office consulting organization with 120 employees focused

on finding and winning work in competitive renewable energy and water resource markets.

Worked closely with top management to develop and carry out long and short-term strategic planning

efforts aimed at market identification, penetration, budgeting, staff development, and reporting. Wrote

and implemented yearly marketing plan, and assisted Department Managers assess assigned market

areas, developed strategy-driven tactics for expanding business within competitive markets, and

managed the support effort to win new work and build backlog from existing and new clients.

Key Achievements:

Realigned marketing structure to help hedge against downturns in core markets focusing on

team approach to business development resulting in a steady 7-10% average increase in gross

fees each year over a ten year period.

Managed $607,000 yearly marketing budget for $13 million/year consulting business.

Developed long term client development and management program focusing on the innovative

‘Ladder of Loyalty’ concept used to lead clients through various levels of the client/consultant

relationship starting with the “prospect” and ending with the “partner.”

Brought in new client business in all service areas by making cold calls and calls to existing

clients, and assisted others through development of strategies and action plans aimed at

facilitating internal and external growth within Kleinschmidt’s business units.

Maintained QA/QC process with respect to business development systems and materials

Developed new services area focusing on strategic planning, policy, and public relations (PR)

to help clients assess renewable energy development opportunities.

Initiated strategic alliances with other consultant firms to maximize nationwide presence.

Established and managed the firm’s leads tracking system used to document and assess

incoming leads, provide follow-up activities, and move leads to the proposal stage of the

selection process.

Led company through complete re-branding and continued efforts to improve image,

prospect/client recognition, and on-going development of corporate culture focused on customer

service, individual creativity, quality, and value added service.

Key Achievements:

Developed and managed information system used to manage client relations and position the

firm for future work opportunities.

Provided strategic input to areas such as staff development, project go/no go analyses,

statement of qualifications preparation, proposal development, presentation development and

delivery.

Led in-house efforts to upgrade and managed all collateral materials used in qualifications

submittals, proposals, presentations, web, and other client-focused business development

efforts.

Attended various industry meetings and conferences, established relationships with prospects,

introduced Kleinschmidt’s services, and assisted technical staff in continued development of

client contacts.

Developed, implemented, and managed all of Kleinschmidt’s external advertising and PR

programs including advertising, press releases, PR articles, and industry association submittals

such as the ACEC Engineering Excellence Award Contests, both state and national programs.

Developed client satisfaction program used to survey client’s overall satisfaction with

Kleinschmidt’s services.

Developed broad-based understanding of the marketing process at Kleinschmidt and the need

of marketing to become integral to the overall success of the firm through education and

periodic training events, both internally developed and facilitated by outside trainers.

ADDITIONAL EXPERIENCE

Manager, Laverdiere’s Super Drug Stores, Winslow, ME 1976-1982

EDUCATION

University of Phoenix, Phoenix, AZ, BS – Business and Marketing 2004-2008

(Graduated with Honors 3.87 GPA)

Norwich University, Northfield, VT, – History 1971-1974

TECHNICAL SKILLS

Word, PowerPoint, Publisher, Excel, PageMaker, Acrobat, InDesign

MEMBERSHIPS and SPECIAL TRAINING

Society for Marketing Professional Services

Dag Knutson Presentation Training

Training Services On Demand – Presentation Training

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