Sales Customer Service

Gila Krybus

**** ******* *** #*** ******, TX ****9

214-***-**** *******@*********.***

SUMMARY:

Proven ability to develop potential in both business-to-customer and business-to-business

environments. Very strong training competencies to manage and deliver high impact training.

SPECIALITIES:

Identify and develop training, tools, recognition and communication to support culture of continuous

improvement. Generate measurable results in critical areas:

- Leadership Development - Sales Coaching - Active Listening

- Productivity Improvement - Customer Service - Negotiation

EXPERIENCE:

Present BANK OF AMERICA

Team Manager

Delinquent Tax research.

Lead a team that redeems properties from Tax Sale.

Research and pay delinquent taxes for escrowed accounts.

2009 ACHIEVEGLOBAL

Sales Account Manager

Analyze client’s business and strategic improvement goals.

Collaborate on a strategic focus, tie training strategy to business strategy.

Propose/present customized training solutions to C-level decision-makers.

Plan and manage implementation of solutions.

2008 CRESCENT PROCESSING

Corporate Sales Recruiter

Leveraged online recruiting resources, reviewed resumes/credentials for

appropriateness.

Contacted eligible candidates, conducted interviews and made hiring decisions.

Administered preliminary training.

2003–2007 BRINK’S HOME SECURITY

Sales Supervisor

Managed inside sales team of 12-15 sales representatives.

Successfully developed low-performers to exceed productivity objectives.

Lead lowest ranking team to department leaders in performance in a month’s

time.

Sales Trainer & Quality Specialist

Conducted new hire and re-occurring training, developed all manuals, outlines

and reference libraries.

Coached and supported staff through group instruction and individual training.

Implemented new quality program and procedures which improved installation

percentages and strengthened business partnerships.

EDUCATION / TRAINING:

B.S. in Business/Management (2009)

University of Phoenix

Activating Change™

Professional Selling Skills®

AchieveGlobal

Write Up Front®

Communispond

REFERENCES / RECOMMENDATIONS: upon request www.linkedin.com/in/gkrybus

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