Manager Service

Jim Stapleton

Plainfield, IL *****

email: **************@*********.***

Cell: 815-***-****

OBJECTIVE

A demanding position as a systems or network services technician, specialist, or engineer; with

emphasis on supporting and managing yours and your customers’ data, product, and service

networks. This is with a view toward development and implementation of convergent technology

needs that encompasses optical and wireless, and also discovers the technical solutions that will

meet the needs of your customers; thus providing best-in-class service that generates revenue

growth.

EXPERIENCE

Network Technical Specialist

AT&T, Chicago, Illinois

Supported by maintaining the AT&T Public Switched Network plus many other digital and optical

networks which our customers used for their dedicated communications needs. Worked in the

largest Central Office in the country. Troubleshot problems on a variety of network platforms and

transport technologies; including 4E/5ESS, DACS, SONET, ABM, DWDM, ATM, X25 packet

(Frame relay), FT-2000 (LCT), CCS/STP/NCP, MSP’s, DS-1 & DS-3 facilities, OC-3 to 768 fiber

optic networks and facilities, lightguide, Spectral Wave, CIENA Core Director, plus a large number

of fiber optic routers and switches by Cisco, Avici, Juniper-Unisphere, Lucent-Alcatel, and DMS.

Responded to alarms and worked with our work centers such as Optical Network Management,

Common Backbone, ATM/Frame Relay NOC, TCC (4E/5ESS, CCS/STP), on trouble tickets from

them to repair troubles and perform emergency, planned, and routine maintenance. Was also

proactive due to the alarms in preventing troubles. Used various test equipment to accomplish

this, such as T-BERD, OTDR, EKTO lightmeters, voltmeters, oscilloscopes, etc.

November, 2004 – March, 2009

Communications Technician

AT&T, Chicago, Illinois

Provisioned by designing, implementing, and installing digital data and voice circuits for the

dedicated, private-line networks of AT&T business customers; in what was known as the Special

Services Provisioning Control Office. Types of circuits ranged from PBX and tie-line voice, to DS-

0 through DS-3, subrate, to OC fiber optic. After designing the circuits from circuit orders, they

were tested and turned up to service with the Local Exchange Companies (LECS) and the

customers; using SARTS & CTP test systems. Worked directly with the customers to deliver

service, and at times with our Network Management Centers. Also worked with the customers on

issues concerning their CSU & DSU equipment to resolve problems, which exceeded my job

requirements, as we were only required to hand off at the NI (Network Interface). Implemented

facility re-routes and network grooming, when customers moved or upgraded their service, and

used TSNOW, TMPS, & DACS-OSS for this. Due dates on service orders were extremely

important and taken seriously; so as to deliver in a timely responsive way, meet our commitments,

and then make any work like re-routes seamless to our customers. Worked with the Central

Offices to troubleshoot problems prior to or after turn up.

January, 1991 – April, 1993 and June, 1995 – November, 2004

Communications Technician

AT&T, Lisle, Illinois

Worked in a Network Management Center that was dedicated to provision, maintain, and support

the data communications network for Worldspan, an airline consortium. Using X25 Packet

Switching, Frame Relay, Asynchronous Transfer Mode (ATM), and Common Channel Signaling

(CCS) as platforms, we managed their network. Used tools such as Accunet Bandwidth Manager

(ABM), DACS-OSS, INF, Comsphere Network Manager, SARTS, Paradyne multiplexers, front-

end devices, and protocol analyzers to monitor and troubleshoot problems on Worldspan’s

network. Was proactive in seeking and preventing trouble situations from occurring, so to provide

the best quality service. Also took class and hands-on training at Company training centers.

April, 1993 – June, 1995

Communications Technician

AT&T, Chicago, Illinois

Supported the nation’s #4ESS Public Switched Network (PSN) in what was known as the Remote

Work Center (RWC). We were Tier 1 and Tier 2 support. We provided short-term support, by

monitoring the field for alarms in the switches, and then responding to them by taking corrective

action ourselves by using various UNIX-based commands, or by contacting the Central Offices via

issuing trouble tickets. We too provided long-term support, by analyzing trends revealing

problems and by spotting chronics, and then again contacting the field (the CO’s) asking them to

(for instance) change a circuit pack, a power converter, capacitor, transformer, power switch, use

an oscilloscope in trouble isolation, or even to do some re-wiring. We used schematics and office

drawings to solve troubles/problems, especially those of a long-term nature.

March, 1986 – September, 1990

EDUCATION

Bachelor of Science, College of Business

Northern Illinois University, De Kalb, Illinois

RELATED TRAINING

Cisco 6509, 7206, 7500, 8800, 12000 series routers

Cisco CRS, MGX, BPX, & Axis series switches

DMS 250 Switch

Lucent GBX550, CBX, and C9000 switches

Juniper-Unisphere 1440 Router

SONET (Common Network Interface Ring)

VoIP, LANs, Broadband

Computer-Telephone Integration (CTI)

Dell Certified Systems (Foundation Desktops, Foundation Portables, Associate Server 9.0)

3B20/21D Computer operation and maintenance

CCS/STP/NCP

X25 Packet Switching

ATM/Frame Relay

Telephony & Data Networking

Extensive #4ESS training, including courses (class & hands-on) at Company training centers

CCNT (Cisco Convergent Network Technologies)

CCNA and NET+ certifications in progress

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