Training Management

JAMES L. COLLYMORE

** ******** **., ********, *.J. 08873

732-***-**** (Home), 732-***-**** (Cell)

**********@***.***

SUMMARY

An innovative manager adept at helping organizations leverage learning technologies and improving training

delivery, while optimizing cost effectiveness. Proven success in transitioning learning methodologies, managing

development of computer-based training for GMPs, creating and overseeing satellite, video-streaming, and virtual

classroom distance learning programs. Strong interpersonal, platform, writing, and problem solving skills.

Expertise includes:

• instructor-led training, • course development, • working with vendors,

• e-learning, • instructional design, • marketing learning programs.

• facilitation, • leading teams,

e-LEARNING

• Designed and implemented new processes for training delivery & administration that initiated the group’s use of

the learning management system (LMS). Overall strategy was implemented successfully and ahead of schedule.

• Developed an online, “on-boarding” tool prototype, and a 30-second training group promo, using Adobe Captivate,

resulting in the development of staff’s skill in online authoring software and diversifying training delivery.

• Worked with Law Dept. to select a vendor, and implement an e-learning course in Health Care Compliance (HCC)

for use by North American operating company sales force. Completed the project early and on-budget.

• Ensured FDA compliance by managing and implementing a bilingual, computer-based training (CBT) program for

Good Manufacturing Practices (GMPs) used by affiliate employees in Puerto Rico. Received a Johnson &

Johnson (J&J) Achievement award.

TRAINING & COURSE DEVELOPMENT

• Selected as a facilitator for four project work sessions within various J&J organizations. Received an award.

• Developed and delivered an overview course of Consumer Sales Division’s (CSD) products and services. This

instructor-led course became mandatory for the National Service Center staff (consisting of 100+ people).

• Redesigned, updated and distributed Products & Services Guide (P&SG). Used organizational skills and desktop

publishing to reduce costs, improve the guide’s appearance, and increase the circulation of the guide by 88%.

• Co-developed and taught three “applied” quality improvement courses. These courses became part of the

standard quality training curriculum and aided many organizations dealing with quality process issues.

TECHNICAL SKILLS

• Adobe Captivate, SnagIt, Visio, and CorelDraw.

• Microsoft Office Suite and MS Project.

• Documentum WebPublisher.

• Docent, SumTotal, and Mzinga/KnowledgePlanet Learning Management Systems (LMSs).

• Apple Macintosh "iLife" and “iWork” packages.

PROGRAM DEVELOPMENT & MANAGEMENT

• Saved over $75,000 by co-leading a training team at J&J in successfully developing training manuals for the

upgrading of the company’s global LMS.

• Led a global inter-company team in customizing and documenting a competency assessment tool in a new LMS.

Increased awareness of the tool by developing a course for administrators and employees.

James L. Collymore - Page 2

• Consulted on the development and implementation of a global training strategy for the Financial Solutions

organization at Mercer. Strategy was implemented successfully three weeks ahead of schedule.

• Created and oversaw a satellite distance learning program. Over 1,000 employees in North America & the U.K.

were trained annually.

• Marketed the J&J eUniversity and “Learning via Satellite” program successfully by running in-house trade shows,

designing brochures, creating contests, etc. Enrollments increased significantly over a three-year period.

• Initiated and managed an innovative “video on-demand” service of over 300 business management programs,

available to all 116,000 employees worldwide, increasing enrollments by 2,600 in first half of 2006.

• Convinced worldwide management to implement virtual classroom technology (Centra and WebEx Training

Center) by delivering presentations identifying savings and consistency of information delivery.

VENDOR MANAGEMENT

• Contracted, and worked with, a variety of e-learning and distance learning vendors for online learning course

development and delivery.

EDUCATION

• Master of Arts (General/Experimental Psychology) Ball State University, Muncie, IN

• Bachelor of Arts (Psychology) State University of N. Y. College at Fredonia, Fredonia, NY

PRESENTATIONS/PUBLICATIONS

• Guest Speaker: “Making the Most of Blended Learning - LMS and Virtual Classroom Integration by Johnson and

Johnson and Bersin Associates” (Webinar for SumTotal).

• Contributing author to the human factors psychology textbook: Human Performance Engineering - Using Human

Factors/Ergonomics to Achieve Computer System Usability by R. W. Bailey (publ. Prentice-Hall).

• Co-authored professional papers appearing in the Proceedings of the International Technical Communications

Conference, and the National Society for Performance and Instruction Journal.

EXPERIENCE

• Mercer

• Johnson & Johnson (J&J)

• AT&T

MEMBERSHIPS

American Society for Training & Development (ASTD) - National and Mid-NJ Chapters.

COMMUNITY LEADERSHIP

• Founded, and led, an Elder Caregivers Support Group (2003-2006). This included: growing the group from two,

to over 100 J&J employees at World Headquarters and affiliates across the U.S. & Canada.

AWARDS & HONORS

• International Quality & Productivity Center (IQPC) “Corporate University Best in Class” First Place award to our

eUniveristy team for “Best Virtual Corporate University, Best Use of Technology.” (2006)

• J&J “Encore” Award as founder & leader of a J&J Elder Caregivers Support Group. (2005)

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