Manager Customer Service

CHRISTOPHER M. MARTIN

O BJECTIVE

I am extremely interested in seeking a position in which I could

use my analytical skills, budgeting experience, marketing,

coaching and integrity to perform for your company at the highest

level. I enjoy beating deadlines, working as a team, leading by

example, mastering new work skills, and conquering new

challenges. I am dedicated to top performance, committed to

excellence, and hold myself to a higher standard of accountability.

E DUCATION

1985-1988 Tennessee Technological University – Cookeville Tennessee

Completed Junior studies in Health and Physical Education K-12

Minor in communications

Basic Management training program co-instructor

High Impact Coaching

Proficiency in Software: Microsoft Excel, Word, Power Point, Office,

Publisher, Norand, FUS/SUS point of sale, Lotus Notes, Bloodhound

Collection software.

P ROFESSIONAL EXPERIENCE

April 2006-May 2008 EZ Corp., and

August 2008-Present Allied Cash Advance

Multi-Unit Manager

Operated and took ownership of 13 short term loans stores in

Southern Colorado and Western slope. Then did the same in

Southern Arizona.

Managed to the area-operating budget. Analyzed each store’s

monthly P&L to ensure compliance. Made corrective actions to

improve performance and achieve targets.

Assisted in the development of each stores yearly budget, with

emphasis on variable expenses, cost control measures.

Drove the business by directing, planning, developing and

implementing the activities that reflect strategic direction.

Directed store management through audits, field visits, reports,

and action plan management.

Oversaw store operations, especially growth through marketing

and superior customer service.

Evaluated store business results, mentored store managers

through P&L reviews, on the job corrections and performance

management.

Participated in developing new store sites and over saw the

construction of two sites in Western Colorado.

Conducted training of current and new associates.

Communicated effectively and openly to share best practices and

resolve issues.

June 2005-April 2006 WKRP Pizza Huts of Colorado

Multi-unit Manager

March 1986-June 2005 Pizza Huts of Southeast Kansas

Wichita Kansas Multi Unit manager

Took least desirable stores in the company and have improved all

aspects of productivity in less than twenty-four months.

Acted as regional manager for twelve months and reported

directly to the Vice President of operations.

Completed a “buy out” transition of five stores and implemented

company policy and procedures.

Developed action plans and implemented for eight stores to

achieve company goals in less than a year.

Recruited new managers, their teams, and trained them to be

successful. Over the last year all were successful, made bonuses,

and increased store performance. Hired six “shining stars” in the

last fourteen months.

Developed and implemented budgets for all 14 stores and region.

Compiled YTD data from the previous year to ensure cost

variables.

Completed an FMS/SUS POS upgrade of all computers within

the region, trained personnel, and made the transition without

missing any revenue.

Implemented the “Shift Leader Training Module”

Responsible for all Anticipated Inventory of Product (AIP) for the

region.

Implemented a bench plan spreadsheet to help track turnover

and give an overview of the bench for the region.

12944 N. Salt Cedar Drive Oro Valley, AZ 85755

PHONE 520-***-**** ****************@*****.***

Contact this candidate