Customer Service Manager

RICHARD A. FIELD

OBJECTIVE

To obtain a challenging and exciting position in professional management

mainly related to operations and customer satisfaction.

EXPERIENCE

****-**** **********, **C Jacksonville, FL

Owner/ Managing Partner

Organized all incoming projects and worked hands on to insure quality

and efficiency

Was direct contact with all customers to insure customer satisfaction

Maintained all customer contact to solicit new business

Performed all billing and collections functions

2004-2006 Morrison Homes Jacksonville, FL

Customer Service Manager/ Quality Assurance Manager

Created a new department hiring (10) office and field employees to

insure the highest level of service and satisfaction.

Managed the effort to completely restore over (20) hurricane-damaged

homes to include those with severe water intrusion and impaired

structural components.

Instituted new policies and procedures for a new corporate division.

Updated the corporate warranty manual

Created newly formed QA department to improve quality in the field

2002-2004 Coppenbarger Homes Jacksonville,FL

Customer Service Manager

Was responsible to train over (40) new and exisiting sub-contractors on

new policies and procedures to improve performance in the field

Designed and implemented operational procedures to accommodate an

increased production growth of over 50%

Initiated effort to use nationally recognized guidelines to determine and

resolve homeowner warranty claims in a timely manner

1999-2002 Rhodes Homes, Inc. Las Vegas, Nevada

Area Supervisor

Was direct field report to Jim Rhodes, Owner for all weekly performance

results.

Completed over (30) Nevada State Contractors Board violations and

developed strategic plans to avoid future claims

-2-

Trained (8) full time hands on technicians to resolve over 4,000 claims

1997-1999 University Book Exchange, Inc Las Vegas, NV

Owner/ Managing Partner

Created all budgets, layouts, lease negotiations for a 5,400 sq. ft.

college bookstore.

Personally handled all phases of tear out of existing structure and

updated entire physical and mechanical aspects of the structure

Was directly associated with on-campus store to create healthy

competitive environment

1990-1997 Rebelbooks, Inc Las Vegas, NV

Owner/ Managing Partner

Planned, budgeted and opened the first off campus bookstore in the

State of Nevada

Successfully grossed over $900,000.00 in first year of operation

Was responsible for helping enact a tax-exempt status for all textbook

purchases in Nevada working with the student government

1977-1990 Barnes & Noble Bookstores, Inc. New York, NY

General Manager-University of Nevada, Las Vegas College Bookstore

General Manager-Long Island University College Bookstore

General Manager-C.W.Post College Bookstore

Assistant Manager-State University of New York@ Stony Brook College

Store

EDUCATION

1973-1977 Adelphi University Garden City, NY

B.A., English Journalism

Microsoft Office Professional Modules

Osha 10 hour course certified

Insight Interviewing certified, Atlanta,GA

Right Path personality profile training

INTERESTS

2

-3-

Competitive marathon runner, hiking, biking, reading

AWARDS

City of Las Vegas Customer Service Award, Nevada State Special Olympics

Award, NCAA All-American Track & Field

E-MAIL ADDRESS **********@***.*** 3

11074 GREAT WESTERN LA W. • JACKSONVILLE, FLORIDA

32257 • PHONE 904-***-****

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