Quality Assurance Manager
Resume:
DAVID J. FINAZZO
Bellingham, MA 02019
Home: 508-***-**** *********@*******.***
Cell: 508-***-****
SUMMARY
A versatile, process-oriented manager experienced in leading successful qualification teams both locally and remote.
Possess a wide range of experience managing small and large organizations, supervised managers as well as individual
contributors. Major strengths in quality improvement, hiring and retaining the right people, team building, and managing
adversity. Have a proven track record of completing projects on time while working intimately with cross-functional
teams. A dedicated professional who demonstrates the ability to adapt to varying situations and leads with confidence
while maintaining focus on serving customer needs and achieving corporate goals.
PROFESSIONAL EXPERIENCE
BIGBAND NETWORKS
Senior Manager Software Quality Assurance - Westborough, MA 2005 – May 2008
Managed an organization responsible for the qualification Bigband’s CMTS (Cuda 12000) and IPTV (MSP2000)
product offerings. Responsibilities included process improvement, strategic planning, schedule planning, identifying and
tracking resource needs, overseeing the development of test plans, and tracking and driving test execution.
Managed both functional and automation test teams responsible for the qualifications of Bigband’s Voice and Data
CMTS product.
Initiated and developed a method for gathering customer profile information to enhance operational test coverage for
the Cuda product line. This allowed us to define and implement a test environment to more closely align with our
customer’s operational environments.
Managed functional test team responsible for the qualification of Bigband’s IPTV product.
Defined and implemented many test processes, as part of BigBand Networks’ Product Life Cycle Process, in
compliance with TL9000 standards. Provided process training for SQA team in the preparation for our TL9000
audit, which resulted in receiving TL9000 certification in November of 2007 with zero non-conformance and zero
observations.
Participate as an internal auditor for ongoing process improvement efforts associated with TL9000.
Facilitated tool improvements related to managing and tracking progress of releases as well as providing data for
future process improvements.
Successfully completed the qualification of new product releases on time and within budget while absorbing many
software and hardware delays. At times managed multiple releases simultaneously.
LUCENT TECHNOLOGIES
Director / Manager Software Quality Assurance - Westford, MA 2001 – December 2004
Managed an organization responsible for the qualification and documentation of Lucent’s Multiservice Switch product
offerings (B-SDTX9000, CBX500, CBX3500 and GX550) providing ATM, Frame Relay (FR), Circuit Emulation (CE)
and IP carrier-class networking. Responsibilities included strategic planning, schedule planning, identifying and
tracking resource needs, overseeing the development of test plans, and tracking and driving test execution.
Merged two independent test organizations into one, reducing the time needed for knowledge ramp-up, which
resulted in a more cohesive approach to the qualification of products while reducing the test cycle time
Managed the successful transition of test operations to our overseas facility in Bangalore, India, which resulted in an
overall reduction in operational cost
Defined and implemented a System Test process in compliance with ISO9000 and TL 9000 standards, which
resulted in the passing of the ISO 9000 2003 audit with zero non-conformance and zero observations
DAVID J. FINAZZO PAGE 2
Oversaw process improvement efforts related to system qualification strategies
Worked with customer teams to provide a feedback loop into the quality organization to develop a customer focused
test process, which improved the on time delivery of patches to the field from 70% to greater than 90%
Successfully completed the qualification of new product releases on time and within budget while absorbing many
software and hardware delays
Director Software Quality Assurance - Marlborough, MA 2000 – 2001
Managed a multi-site test organization responsible for the qualification of Lucent’s Core Routing product (NX6400,
supporting IP, ATM, Frame Relay and MPLS).
Managed the overall process improvement effort for the system test organization
Directed the initial emergence of automation that eliminated manual CLI (Command Line Interface) testing
Senior Manager Software Quality Assurance - Westford, MA 2000
Managed the Automation/Tools, Large Scale Network Test and Patch Certification Groups
Oversaw the definition, development and administration of an automated regression test environment to provide
functional test coverage
Directed the design and development of test tools used by the functional test groups, enhancing the productivity of
the team
Managed a group providing test coverage for large configurations designed to reflect customer scenarios. This
increased the quality of our release, providing an integration of product features emulating real world conditions
Supervised a group providing regression testing of sustaining patches prior to release to customers
3COM CORPORATION (CHIPCOM CORPORATION) - MARLBOROUGH, MA
Senior Manager - Software Quality Engineering 1998 – 2000
Managed Tools and Methodologies Group
Represented the Software Quality Assurance organization by serving on a committee responsible for defining the
Product Life Cycle Process used by the division
Managed and participated in the development of standard procedures used throughout the test organization, which
consisted of 90+ members
Directed the design and development of test tools that were used by the functional test groups
Supervised the definition and administration of the test infrastructure that distributed tools and applications for the
software qualification organization
Oversaw the definition, development and administration of an automated regression test environment that provided
mainline testing and functional test coverage
Senior Manager - Software Quality Engineering 1997 – 1998
Built and managed a functional test group for CB9000 chassis switching and routing products, support protocols such as
IP, IPX, AT, OSPF, RIP, VLAN and Spanning Tree.
Built a team of ten engineers by hiring a mix of principal, senior and junior engineers
Managed the initial emergence of automation for this product line. Automation of SNMP and CLI testing allowed
retesting of these areas multiple times throughout the release, ensuring regression has not occurred between bug-fix
drops
Manager - Software - Quality Engineering 1994 – 1997
Managed Functional Test for CB2500/CB6000 Switching and Routing products. Testing encompassed Ethernet, Token
Ring and FDDI technologies as well as the Spanning Tree protocol and routing protocols IP, IPX, AT, OSPF, and RIP.
Also, supervised the test efforts for the CB5000 Embedded Network Management products and ensured that
functionality consisting of RMON, SNMP, and CLI were comprehensively tested and released on schedule.
Principal Software Product Engineer 1993 – 1994
DAVID J. FINAZZO PAGE 3
Managed the activities of several contractors and full-time employees during the qualification effort for Chipcom's new
Oncore Switching Hub Distributed Management Module (DMM). Prepared resource requirements, project plans, and
handled all project-related issues for product testing.
Defined and implemented processes used for releasing and tracking code revisions
Evaluated and recommended tools to be used in the automation process
Coordinated the development of step-by-step test procedures used for testing Management Module software
Senior Software Product Engineer 1991 – 1993
Developed test plans and provided qualification for Chipcom’s Ethernet repeater modules, along with the qualification of
Chipcom’s Ethernet Management software.
Developed automated tests using C-Shell scripts for the validation of SNMP management, providing a repeatable
and deterministic set of test cases, which increased quality by ensuring testing consistency from release to release
JUPITER TECHNOLOGY, INC., WALTHAM, MA 1987 – 1991
Quality Assurance Supervisor/Customer Service Manager 1990 – 1991
Directed the development and implementation of test plans for all of Jupiter’s products, both hardware and software,
which supported communication protocols SNA, X.25, Bisync, Ethernet, IEEE 802.3, TCP/IP. Responsible for planning
resources and schedules for testing as well as ensuring that all releases were delivered on time.
Designed and built a lab infrastructure for testing, which expedited configuration change allowing testing and
troubleshooting to be accelerated
Provided customer technical support and issued software updates ensuring that the latest software is maintained at all
customer installations
Senior Quality Assurance Engineer – Quality Assurance Department 1987 - 1990
EDUCATION
Bachelor of Engineering Technology, Computer Technology, Northeastern University, Boston, MA 1986
R.E.T.S. Electronic School, Detroit, MI 1977
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