Manager Human Resources

A B

NDRINA UFFONG

**** ***** ****** **** ****, MA 02136 781-***-**** [C] ********@*****.***

SUMMARY

Technologically savvy human resources professional who has received numerous corporate awards for her

expertise in developing, implementing and analyzing affirmative action, diversity, inclusion and work/life

strategies to increase attraction, engagement, retention and productivity to enhance business performance.

Strong interpersonal and influencing skills, internal and external relationship-builder, leading to the effective

implementation of innovative strategies and programs which led to the reception of major recognition awards

such as the FORTUNE 100 Best Companies to Work For, Working Mother’s 100 Best Companies, AARP’s Best

Companies for People Over 50 and numerous others.

KEY STRENGTHS

Create buy-in and execute strategic plans that align with business goals.

Manage multiple projects with virtual and multi-disciplinary teams using various communication tools.

Communication and interpersonal skills to effectively reach all levels of management and staff.

PROFESSIONAL EXPERIENCE

THE MITRE CORPORATION Bedford, MA

Manager, Diversity and Work Life Programs 2005-2008

Diversity and Work Life Specialist 1999-2005

MITRE is a hi-tech organization chartered in the public interest to help the government solve their toughest

technological problems and has over 7600 employees at over 70 national and international locations.

Implemented corporate strategies and programs related to diversity, quality of work life, dependent care,

workplace flexibility, and employee morale which led to increase attraction, engagement and retention.

Created, wrote and implemented flexible work arrangements policies and guidelines for managers and

employees including an employee and manager guide, manager training, communication materials,

briefings, training materials and procedures that contribute to MITRE out-ranking the average of Fortune’s

100 Best Company’s on work life balance for the past seven years.

Managed and wrote MITRE’s submission to Fortune magazines Best Places to Work for seven years,

resulting in seven years on the list as well as other listings such as working mother and AARP.

Supervised staff and administered annual budget of over one million dollars.

Participated on by-invitation-only external task forces and projects with professional groups as MITRE’s

work life and diversity expert such as Boston College’s Center for Aging and the Alliance for Work Life

Progress Innovative Excellence Awards Committee.

Managed corporate diversity committee and supported business unit diversity committees which led to the

implementation of various initiatives.

Arranged diversity training for corporate officers and other staff and rolled-out an online diversity tool and

training for all employees and managers.

Developed diversity toolkit for managers and quality of work life brochure.

Organized and executed a variety of programs to develop junior, mid-level and executive women.

Coordinated corporate-wide and local diversity, work life and employee morale events.

Represented the company at various external events, conferences, and task forces speaking on a variety of

diversity and work life topics.

Initiated generational diversity initiatives such as focus groups, surveys, cross-generational networking

fostering dialogue around mentoring and knowledge sharing.

Andrina Buffong 781-***-**** Page 2

Developed, administered, and interpreted diversity policies, programs, and procedures to assure consistent

application and compliance with pertinent government law and regulations.

Managed oversight and administration of Employee Engagement Survey process and vendor relationships.

Consulted with managers and executives on motivational strategies, performance problems, attrition, and

career development and offered interventions and solutions on an individual or programmatic basis.

Attended and staffed diversity recruitment events which led to an increase in diversity hires.

Organized and managed the development and production of MITRE’s annual diversity calendar.

Identified unique quality of work life issues at non-headquarter locations and champion those issues as

programs are developed which led to high engagement among non-headquartered employees.

Partnered with schools and community organizations to help recruit volunteers, conduct fund raisers and

provide access to technical staff.

Work Family Directions acquired by CERIDIAN CORPORATION in 1998 Boston, MA

Work Life Counseling Supervisor 1994-1999

Work Family Directions pioneered of the work life industry by providing dependent care resources and

referrals to individuals and consulting services to major corporations.

Consulted, clarified needs, assessed, supported, educated and problem solved with clients about work life

needs.

Wrote proposal, procured resources, organized diversity committee, and implement organization’s first

diversity program.

Successfully created process to increase in the number of diversity hires.

Helped to develop and administer company’s first employee opinion survey.

OTHER RELEVANT EXPERIENCE

BOSTON MEDICAL CENTER Boston, MA

Geriatric Social Worker

KIT CLARK SENIOR SERVICES Boston, MA

Staff Social Worker

AWARDS

MITRE Director’s Awards for design and implementation of Flexible Work Arrangements Program; execution of All-

Employee Survey Process; and implementation of Renewal of Employee Recognition Program

MITRE Officer’s Award for creation and delivery of Shadowing Program

MITRE Program Recognition Award for Fortune submission package and Flexible Work Arrangements Program

AFFILIATIONS/MEMBERSHIPS

Member, Society for Human Resources Management (SHRM) & New England HR Association (NEHRA)

Member, Alliance for Work Life Progress (AWLP)

Advisory Committee Member and Member, New England Work and Family Association (NEWFA)

Member, National Black MBA Association (NBMBAA)

EDUCATION

Masters Degree in Business Administration, University of Massachusetts, Boston, MA

Masters Degree in Social Work, Boston University School of Social Work, Boston, MA

Bachelors Degree in Social Work, Wheelock College, Boston, MA

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