Quality Assurance Engineer

T iffany L. Korths

O bjective

As a personable, hard working and trustworthy individual, I am looking to secure a position as a Software Quality Assurance

Engineer – Lead/Manager where my senior level Quality Assurance skills will be beneficial an employer who will value my

experience and enthusiasm as an asset to a team.

E mployment History

Cambridge, MA

CellExchange Federal, Inc.

October 2004 – October 2008

S enior Software Quality Assurance Engineer/Software Quality Assurance Team Lead

CellExchange Federal, Inc. is a contractor serving the federal government by creating web-based portals predominantly for the

US Navy and US Air Force.

I was promoted to a Senior QA Engineer while working on the US Navy team; and again to a QA Lead while working on the US

Air Force team.

I oversaw QA team assignments and activities for teams as large as six people while working on the following US Air Force

projects: Command Surgeons’ Portal (CSP), Airmen Development Plan (ADP) Release 2.0 and My Development Plan (MyDP for

Enlisted, Officer and Civilian members) Spiral II.

I have experience working with government QA engineers at the customer worksite in Randolph Air Force Base in San Antonio,

Texas.

In addition to authoring and revamping countless test cases I also took the initiative to create procedural documents for the

QA Team, such as: Regression Procedure Document, Standard Bug Procedure Document (for both Bugzilla and AccuWork),

Test Case Template Document and Test Schedule for various projects.

I was responsible for submitting the following DoD Contract Data Requirements Lists (CDRLs) as deliverables for

CellExchange’s federal government contracts: Software Test Plan, Software Test Description and Software Test Report; also

collaborated with other team members in the delivery of several other CDRLs.

Contributed to CellExchange Federal, Inc. achieving SEI CMMI Maturity Level 2 in the role of Functional Area Representative.

I manually assure the quality of web-based applications by making sure all agreed upon requirements are reflected in project

test plans and test cases by being involved and discussing issues with developers, peers, etc; reading and understanding

requirements in business documents; and manipulating the database to change, find, or compare data.

Boston, MA

Amadeus NMC Holding Inc. – AgentNet

June 2001 – February 2004

S oftware Quality Assurance Engineer

Obtained proficient understanding of AgentNet through daily support and regression testing duties as well as through our

quarterly releases cycles where I was specifically assigned projects for testing, including: several content editors News,

Promotions, SupplierNet; in addition to various other features: Community, Vacation.com, Translation, Billing Reports, etc.

Cambridge, MA

Beansprout Networks

May 2000 – May 2001

S oftware Quality Assurance Engineer

Through testing, I acquired a thorough knowledge of the Pediatrics portion of the company’s website in addition to having a

solid working knowledge of the Family and Child Care areas as well.

Cambridge, MA

Idiom, Inc.

December 1999 – May 2000

S oftware Quality Assurance Engineer

Thoroughly tested WorldServer, a web application based on translation and localization.

December 1997 – July 1998 & Burlington, MA

Open Market, Inc.

March 1999 – December 1999

S oftware Quality Assurance Engineer

Analytically assessed Transact E-commerce applications, including but not limited to the following projects: Buyer Flow, Seller

Flow, Coupon, Administration, Purchase Orders and Smart Pages.

114 Beach Street, Wollaston, MA 02170 • 617-***-**** • *********@*****.***

T iffany L. Korths

Boston, MA

Thomson & Thomson - Namestake

September 1998 – March 1999

S oftware Quality Assurance Engineer

Systematically analyzed the following Namestake products by creating and implementing manual testing procedures: Watch,

BannerStake and Creation, which all dealt with domain name search and trademark infringement research.

June 1996 – December 1997 & Cambridge, MA

Open Market, Inc.

July 1998 – September 1998

R eceptionist

Monitored switchboard console for entire company including headquarters, branch offices, and international sales offices.

Performed general office tasks including operating a Pitney Bowes Postage Machine, purchasing from major office and kitchen

supply vendors and assisting with deliveries from various courier companies.

Q uality Assurance Skills

Compose test plans/test cases to ensure quality of the software application being delivered over several drop or release cycles.

Create and maintain detailed documentation of issues used to reconstruct events throughout the Software Development Life

Cycle.

Investigate and resolve user interface issues and documentation discrepancies as well as maintain detailed logs of all activities.

Participate in specification and design reviews for future product releases.

Utilize the Microsoft Office suite.

Knowledgeable about Service Oriented Architecture (SOA).

Operating Systems: Windows 95/98/NT, Linux/UNIX, MAC.

Database Tools: Enterprise Manager (SQL), Toad (Oracle), SQL Developer.

Document Repository Tools: VSS, CVS.

Quality Assurance Tools: Pure Atria – PureDDTS WebTracker, Empirix Software, SilkTest Agent – Segue Software Inc.,

TechExcel – DevTrack, PVCS, Win@proach, Bugzilla, AccuRev/Work, WinRunner/QTP, Test Case Management System (TCMS -

homegrown).

E ducation

Boston, MA

Suffolk University

May 2001

B .S. in Business Administration / Computer Information Systems

University of North Dakota – Williston Williston, ND

May 1996

(now called Williston State College)

A .A. and A.S. in General Studies

O ther Certificates & Security Information

Stenographic Theory Certificate from New England Court Reporting Institute – 2004

Mercury Course Certificate for WinRunner 7.6 Basic Training – 2005

ISTQB Foundation Level Certification – 2006

Secret eligibility based on a NACLC closed complete 07 March 2007.

35 Contact Hours in Best Practices in Project Management (PMP/CAPM Preparation) Training Certificate – 2008

R eferences are available on request.

114 Beach Street, Wollaston, MA 02170 • 617-***-**** • *********@*****.***

Contact this candidate