Manager Management

Elena Akopiyants

Pasaje D **-A y Edmundo Carvajal

Telf. 2467 429 / Cel. 0874 81716 E-mail: ***********@*****.***

Quito, Ecuador

PROFESSIONAL OBJECTIVE

My career objective is to obtain a leadership roll in a luxury hotel where my knowledge and skills will be utilized.

PROFESSIONAL AND PERSONAL QUALITIES

- Remarkable problem solving and personnel conflict resolution skills

- Passionate about customers service and delivering unique experience

- Management experience in American and South American hospitality

- Adaptable to diverse cultures

- Solid financial and analytical skills

- Superior oral and written communication abilities

- Strong interpersonal and organizational skills

- Responsible, disciplined and punctual

- Hard worker and good team worker

- Positive and optimistic

- Ability to work with relational databases, spreadsheets, presentations, and word processing

PROFESSION RELATED COURSES AND CERTIFICATIONS

Situational Leadership Certification

Train the Trainer Certification

CPR and AED Certified (renewal date: September 2010)

Responsible Vendors – safety alcohol beverages handling class

Food Handlers – safety food handling class

Sonesta Hotels Effective Management Classes

EDUCATIONAL BACKGROUND

LES ROCHES HOTEL MANAGEMENT SCHOOL; Valais, Switzerland,

Post Graduate Diploma in Hospitality Management, GPA 3.58, June 2007

EUROPEAN SCHOOL OF ENGLISH, Paceville, Malta

Intensive English Courses, March 2006

MOSCOW STATE UNIVERSITY; Leninskie Gory, Moscow,

Master of Geophysics, GPA 3.64, May 2005

LANGUAGES

- Russian Mother Tongue

- English Fluent

- Spanish Fluent

- French Basic

Elena Akopiyants

Pasaje D 58-A y Edmundo Carvajal

Telf. 2467 429 / Cel. 0874 81716 E-mail: ***********@*****.***

Quito, Ecuador

EMPLOYMENT EXPERIENCE

HACIENDA RUMILOMA, Quito, Ecuador March 2009 to Present

Restaurant and Bar Supervisor/Service Team Trainer

http://www.haciendarumiloma.com

Trained the Service Team in both Service and Bar Areas;

Taking care of the day-to-day Food and Beverage Operations;

Significantly improved communication between Service and the Kitchen;

Additionally working with the Reservations, Events and the Housekeeping.

TRUMP INTERNATIONAL BEACH RESORT (A member of The Leading Hotels of The World, 4

Mobil Stars), formerly Sonesta (390 rooms); Miami, Florida

Food and Beverage Manager in Training January 2008 to January 2009

www.trumpmiami.com

The Food and Beverage Manager in Training program is designed to prepare new managers to assume a management

role in the Food and Beverage Division. I have gained a clear overview of the organizations operations, including

luxury service expectations within the United States. I am a key contributor to the organizations activities, mission

and objectives as well as to the divisional and departmental success. I have held a leadership position in the following

areas throughout my tenure:

Recreation Department: Pool and Beach Recreation Area Supervisor

Gili’s Pool and Beach Bar; Bartender, Pool and Beach Server, Supervisor (liquors, cocktails, mixology)

Catering and Conference Services; Catering and Conference Concierge (conferences, weddings, events)

In Room Dining; AM/PM Assistant Manager, Mini Bar Supervisor

Neomi’s Restaurant; AM/PM Assistant Manager (500 covers breakfasts in the high season)

Purchasing Department; Purchasing Coordinator (vendors, quotations, receiving)

ADDITIONAL EXPERIENCE

OMTEI LTD. TRADING COMPANY; Moscow, Russia

Receptionist January 2005 – September 2005

Q-TEC ENGINEERING COMPANY; Moscow, Russia

Administrative Assistant December 2003 – June 2004

COMPUTER SKILLS

Windows and Apple Operating Systems

MS Office: Word, Excel, PowerPoint, Outlook

Internet Explorer

Micros point of sale system

Springer-Miller Hotel Management System

Gate Keeper Labor Management System

Daylight Sales and Catering System

Open Table System

Practicis Hotel/Restaurant Management System (Ecuador)

PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate